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“Ok price but probably no next time”
3 of 5 bubbles Review of Mercure Chiang Mai

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Mercure Chiang Mai
Ranked #67 of 376 Hotels in Chiang Mai
Chiang Mai
Level Contributor
102 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Ok price but probably no next time”
3 of 5 bubbles Reviewed February 18, 2013

Great smiling and helpful staff. However the rooms are quite dated, the beds are the usual high level of comfort wigh the Accor group., Especjallythe bathroom. The lication is a bit ou t of the way but a walkable distsnce to the old city. The price reflected these points but I probably wont stay there again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterAUCNX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review, February 28, 2013
Dear aulynch,

We are pleased having you as a guest and thank you so much for your review on tripadvisor! Sorry to hear that we could not make the hotel one of your preferable choices due to the location and so on. Therefore, we still keep working on the rest of renovation project.

However, we are pleased to read that you appreciated with our staffs' friendliness. It definitely encourages us! :)

Once again, thank you for staying with us and we do hope that we will have you as a repeat guest. :)

Best Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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969 reviews from our community

Traveler rating
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    43
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
World Wide Traveller
Level Contributor
85 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed February 17, 2013

This hotel is about 10 mn and 80 bath TukTuk away from the Night market area.
It is a bit outdated and could need renovations, even if everything was in working condition.
The pool area is surrounded by walls but quite and clean.
Staff was nice, buffet breakfast was OK.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benchmarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed February 15, 2013

Staff were friendly enough, especially the tour agent John! The hotel is quite old- to give you an idea, the room door opens with an actual key.. :O the room itself is ok, at least it was clean, but definitely not what i would expect from a Mercure. Towels were forgotten, the double bed was 2 singles pushed together and uncomfortably hard. The window also did not shut properly (mosquitos!!) and the walls were thin enough to hear next door's tv AND snoring!
The value is great, I paid $30 per night, and the location is about 15 mins drive from the airport, and a 15 min walk into town. there is a supermarket and bank just next door. The hotel also runs a free shuttle to the night bazaar, handy. The pool looked good too!
All in all, maybe I shouldn't complain for the price, but just don't have high expectations!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thegorbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCNX, Guest Relations Manager at Mercure Chiang Mai, responded to this review, February 28, 2013
Dear thegorbs,

Thank you for writing us a review! So pleased to read that you appreciated the friendliness and assistance of our staff as it is what we strive for everyday. :)

However, since we ran a high occupancy and it's also a peak season, please accept our apology if there was any inconvenience occured during your stay. Please rest assured that we will continuously improve the quality of service to all of our guests.

Wising you all the best and hope to welcoming you again!

Warm Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
2 of 5 bubbles Reviewed February 6, 2013

no toothbrush and toothpaste
towels and mattresses too old
no thing in mini bar
Front desk staff not helpful, ask about the bicycle, did not know.
Employees are not welcome ...
I accepted the position away from the city center to service elk Mercure system but ...I was disappointed about the service of this hotel

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duynhan_dl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Chiang Mai hotels

Cape Town Central, South Africa
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed February 1, 2013

Received a blinding deal to this hotel through a Accor Hotels Internet special, payed $26 per night. Considering its a Mercure hotel its a tad worn in the rooms department but they are large functional and clean, every thing works and the cleaning staff are spot on. Reception and frontage looks 5 star but don't expect the rooms to be or you will be disappointed. The location is out of town but a shuttle bus will drop you in town. Great if you like be away from the tourist center as I do. Stayed 4 nights and really enjoyed it, great pool and very attentive staff. Very good deal if you can great a special but poor deal if you pay rack rate.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tembi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Chiang Mai

Property: Mercure Chiang Mai
Address: 183 Changpuak Road | Sri Poom, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Luxury Hotel in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chiang Mai 4*
Number of rooms: 159
Official Description (provided by the hotel):
Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WiFi for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door. ... more   less 
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Also Known As:
Mercure Chiang Mai Hotel Chiang Mai
Accor Chiang Mai
Novotel Chiang Mai
Chiang Mai Mercure
Chiang Mai Novotel

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