Initially I've mixed feelings with this hotel, but at the end of the day I've no problem recommending it to any other ones. I'll try to make this review short by listing what I liked & disliked.
What I disliked (& I'm very picky): (1) Slippers, shavers & toothbrushes are not provided unless I pay for them (for standard room class); (2) You will need to call the Front Desk for them to deliver a hair dryer to your room (but this is a one-off process; once they handed the hair dryer to you it won't be taken back until after you've checked out); (3) They occasionally missed to refill the complementary tea & coffee bags for us (but when I called the front desk they will deliver to you again in no time); (4) breakfast buffet was really a disappointment (at least for me) - tastes so so, not too many varieties to choose from, not many changes from day to day, & seemingly no local Northern Thai dishes (like those Chiang Mai meat balls & sausages).
OK, now here's what I really liked: (1) Very, VERY courteous services from everyone in the hotel; all of the hotel staff including the front desk, bellhops, drivers & even room cleaners were so meticulously polite, friendly, eager & earnest to help, & always have a bright smile on their faces. I personally found this very comforting & enjoyable every time I returned to my hotel; (2) At the same price point, this is a Very large & grand hotel inside out (& I had compared directly by walking into other similar priced hotels nearby), looking superior from the front court to lobby area to back yard. (3) Large room & VERY large "Triple-King" sized bed. I'm confident to say this is the LARGEST double bed I've ever seen among my 25 years of frequent traveling experience (middle-priced hotels); (4) Another point that worth mentioning is the swimming pool. It was closed for renovation during my stay. So why would I list this as one of the things I liked? It's because I booked for my hotel well in advance, & about two weeks before I went there I received an SMS message notifying me the pool is being renovated & not available, so at least there will not be unpleasant surprise for us. And then when I arrived, I found out if I wanted to swim, they will provide free shuttle service to another nearby hotel for us to swim. So we gave it a try, and I realized the "free shuttle service" is actually your very own private driver & car, taking you at any (reasonable) time you wanted to go & return to the alternate pool!! And the pool there is actually a paid service & of course our hotel paid for us. I think this attentive arrangement more than make it up for the unavailability of their own pool.
Balancing the Pros & Cons, I'm still glad I chose this hotel & would recommend it to anyone going to Chiang Mai, looking for a middle-priced hotel (between guest houses & 5-star villa).
- Official Description (provided by the hotel):
- Located in the center of Chiang Mai, the second largest city in Thailand and only 10 minutes from the airport. Mercure Chiang Mai offers you comfortable rooms with free WiFi for your business and leisure stay. Book conferences, seminars and social events for up to 600 people with parking available. Our restaurant and bars will tempt you with a range of delicious dishes and a relaxing atmosphere. Supermarket and banks are available next door. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Chiang Mai Hotel Chiang Mai
- Accor Chiang Mai
- Novotel Chiang Mai
- Chiang Mai Mercure
- Chiang Mai Novotel