A friend and I spent a couple nights here. The hotel was fairly new and not busy yet. Got to know the manager and some of the other staff. One night our taxi driver dropped us off behind the hotel where there was construction and private homes and we didn't know how to get back. A nearby hotel called lanna boutique for us, and the girl at the front desk walked over to where we were and guided us back to the hotel. The manager was very helpful with telling us the best places to visit and ways to get around. Booked our buses to Laos for us. He even told us to come back after our visit and long night bus ride, and use the hotel facilities to clean up and lounge by the pool, along with breakfast, before our early morning flight home. I would highly recommend this hotel. Exceptional service. Never had better. I think we even left a Polaroid photo up so they won't forget us! If I make it back to Chiang mai one day, I will be staying here again.

All that is advertised is available. Lanna is located in a residential area and transportation is available on the main steet several blocks away. The property is well-maintained and managed. You may see an older woman sweeping and cleaning as early as 5 A.M. in the morning and throughout the day, this is the owner's wife and they live near by. The "pool boy" that promply brings you a towel and cold water after a swim, may also be the person cleaning your room or cooking and serving your meal at the sister eating spot up the street.

The hotel was built over what was once an area swimming pool. I spent 11 days at this property and enjoyed each day of my stay. One is encouraged to get out and walk through and discover the nearby neighborhoods to and from the old city.

I spent four nights at the Lanna Boutique Resort (which is located at 79/72 Soi Prachautit Chotana Road, Chang Phuak, Chiang Mai, Thailand 50300) in July 2012. I paid 550 Baht per night.

The location was ideal for me as I needed to be in that area, but tourists should be aware that it is a 20 minute walk to the old town. So renting a motorbike is a must if you intend to visit Chiang Mai from this hotel.

The room was great, with air conditioning, a nice tv, nice bathroom, plenty of hot water and pressure (although I was on the top floor), and even a private little terrace. The room was not made once during my stay, but I did not mind, as it gives it a homely feel.

Service was extremely friendly. Lots of smile and genuine friendliness. The day staff spoke okay English, but the night staff did not speak a word and was generally clueless about how to help. I had to book an early (5am) taxi to the airport, which is advertised at 200 Bahts at the hotel. This is 50 Bahts more than usual, but I figured it was best to use the hotel's service and be sure to have someone there to take me to the airport. The guy at the helpdesk did not speak a word of English and was difficult to communicate with because either he was more interested in playing his video game than helping, or he is not the sharpest knife in the drawer. Anyway, it turned out the hotel wanted to charge me 300 Bahts rather than 200 due to the early time. After some discussions, we agreed on 250 Bahts. Next morning the taxi was not there. The non English-speaking guy gave me the typical smile you get in that sort of situation and confirmed there was no taxi. When I asked him how I could find one, I got the same smile and a "no idea" response. It he did not seem to care the least, and it I could sense he found it very convenient not to speak English. So I had to rush outside, where I luckily quickly found a tuk tuk (that charged me the normal 150).

Apart from that experience, everything was great. In particular, I enjoyed the great sauna, steam room, and pool. All with great service.

So would I come back? Maybe, but I was not happy with my taxi experience (mistakes happen, but at least try to look like you care and try to fix them), and the location is good only if you have business in the area.