Wonderful greeting and lovely staff. We had a really relaxing time and all of the treatments were good. The staff were gentle and listened to us when we wanted the massages to be softer - which doesn't always happen! They put our hair up at the end of the treatments and served us mango and tea. The spa is really clean and we were so glad we'd checked this spa out on trip advisor prior to booking! I don't understand any negative review - it was really lovely.
Thank you for taking the time to write a timely review here on tripadvisor.com. It is always a pleasure to have current and up to date reviews for all the users here on tripadvisor.
We do our best as a Thai Lanna Identity Spa to provide and share Lanna Hospitality throughout one's entire visit here at the spa.
I am happy to hear that the Therapist asked and listed to your request during the massage. The Therapists (not all but most) are happy to take a moment to braid the customers hair in traditional Thai style.
Thank you for your comment regarding negative reviews. I understand negative reviews happen, and they allow us to learn and grow and do better for the next customer. It's nice to know that you chose Cheeva Spa based on the reviews and left an honest review.
When you return to Chiang Mai, please be sure to contact the spa as we look forward to being able to serve you again.