This spa did not disappoint! our first visit we did the full 4 hour package (Paradise of Kandara), our experience began with free transportation from our hotel, the driver delivered us right to the front door where we were warmly greeted.
After some standard paperwork (what do you want, pressure, sensitivities, ect.) we received a welcome drink and our pampering began!
There is NOTHING overlooked in this place; every little detail speaks (relaxation, beauty, serenity and amazing aroma). It felt like we were back in California at a 5 star Spa.
here is a breakdown of how our treatment was:
Foot Reflexology Massage: wonderful and not as painful as some of the other Thai reflexology I've experienced.
Herbal Steam: one of the best I had while in Chiang Mai! it IS small and the door was a bit loud BUT This Is Thailand (TIT) and these things are expected. Temp was perfect, herbs very fresh and time was great.
Body scrub: we did not get to choose what scrub was used but again, TIT and this place is a small business. the coffee scrub was divine! and we had a nice shower after (bonus for having hot water and good water pressure on the 3rd floor!)
Hot Oil Massage; This was exactly what I needed, the Massage Therapist was very in-tune with what my body needed (great pressure, avoided areas of pain and worked out spots of tension), this was greatly appreciated since we had a language barrier and communicating what I needed was a bit difficult. The massage was perfect.
6 Step Facial: I am not normally a huge fan of facial treatments due to my sensitive skin, so I was a bit nervous. The treatment was great and I had zero problems with sensitivities.
Mani-pedi: Ok they may have lost a star here :( this was just ok and if your looking for some good work I would skip this. We choose this package because the "milk bath" in the other package was not of interest. During our mani-pedi we did get another great beverage and a snack.
the steam room is really just a nice little closet in the corner of a massage room (TIT!) it was CLEAN but small.
The massage table made noise. I know this sounds strange but it was a little distracting.
The bathroom was right outside of our room; this is both high and low point. low because it was a little distracting but high because in a 4 hour treatment its nice to have a toilet near by!
Atmosphere! its beautiful, clean, smells delightful and quiet; the therapists do NOT speak to each other during our treatment,which I cannot say for many of the other places we visited.
Customer Service was amazing!
Products used were of high quality (I have sensitive skin).
Massage Therapist are very well trained and practice a very high level of professionalism (again I cannot say this for many of the other places we visited).
Prices are clearly marked and we were not required to pay until after our treatment (this show great confidence of the Spa).
Finally we did not feel rushed AT ALL, which was a problem at all but one other Spa we visited.
Next time we visit Chiang Mai this will be our first stop!