We thought we would go kayaking for the day in Chiang Mai - apparently we went during the busiest time of year! It took FOREVER for them to get everyone organized and into boats and 4 hours later we still weren't in the water. When we were in the water the kayaking was great - but I would be much happier to just rent the boats myself and head down the river. The girls in the office were so swamped that they didn't take my number or information down correctly that we had to rush our breakfast! For what? Just to hang around for a long time to get going.
Overall I would recommend it when it isn't such a busy time of year. That way it wouldn't take so long to get everyone going. But the people were nice, and the guy that runs it is a nice guy.
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