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“Great guesthouse!”
Review of The Britannia

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The Britannia
Ranked #19 of 806 Chiang Mai B&B and Inns
Certificate of Excellence
Reviewed February 15, 2013 via mobile

I stay at the Brittania right now, and couldn't be more satisfied. The room is clean and spacious. Our room is at the second floor and wifi works great here, fast in uploading photos. The balcony rooms seem nice but are on the street sight so maybe a bit noisy. We have a room at the back and it is really quiet at night. We sleep very well.

The best thing is the very friendly lady that runs the guesthouse. Helpfull with booking tours and she gave us good information about our next destination and how to get there.

Rule of the house: leave your shoes before entering the stairs. This is common for a lot of guesthouses/ places and an Asian habbit. I don't mind at all, but write this so future Western guests won't be surprised by that.

Highly recommended!

  • Stayed: February 2013
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Thank Samhollznd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 - 175 of 271 reviews

Reviewed February 15, 2013

What a top place to stay. Big rooms, spotlessly clean. But best of all the owners Elle and Lochie are so helpful and friendly. They made our time there a wonderful experience. Fantastic spot in the best part of the old town. Can't wait to go back.

  • Stayed: February 2013, traveled with family
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Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
534Algy, Manager at The Britannia, responded to this reviewResponded February 16, 2013

Great to have you stay with us. Enjoyed your company. See you next time round.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013 via mobile

The location of the place is good if you want to stay away from crouded places but still be close to the heart of the city. Was clean as advertised and the owners were friendly. Helped us to organise program and assisted when we had some difficulities. Was not really quite during the night I woke up becasue of the noise comming from the bar next door. All in all was a very good choice.

  • Stayed: February 2013
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Thank Sipos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

we stayed at Britannia for 2 weeks in Nov 2012. had a quiet, spacious, clean room. shady tree in front of the window with lovely birdies + squirrels, no conferencing pigeons seen or heared. the bed was a bit hard for our taste, but when we told our hosts about we were promptly provided with additional blankets for cushioning AND asked the next mornings if we had a good sleep.

functional, clean bathroom above Thai standards. we found the artistic nude tiles (probably from the former owner of the place) rather amusing than disconcerting. deposal of toilet paper in the waste bin was not a problem for us. you simply have to understand that toilet paper in Asia is not used to clean your a… but just to wipe it dry after you cleaned it with water. every decent guide book tells you about. WiFi + guest PC in the lobby are available for free + working. don't need WiFi when sitting on the loo + when I'm sleeping.

Ow + Lachie, the owners, are very friendly + extremely helpful, investing plenty of time helping their guests for free, even those not able to use the internet, reading a guide book or consulting a city map. we didn't book any tour through them + were never ever pushed to do so. they always were interested to hear about our day tour adventures we made on our own.

some of our remarks are an indirect answer to Mr howardchang79's review which we find completely inappropriate.

we would simply like to say "Thank you, Ow + Lachie!" for everything. we'll be back!

  • Stayed: November 2012, traveled as a couple
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1  Thank aladoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

Our stay would not have been the same if it wasn't for Ow and Lachie, the owners. The place is great, very clean, has a good location and they do everything to make you feel home, helping with the tours or any kind of information. Wifi worked perfectly as well as the air conditioning. And, differently from other reviewers, we don't mind about switching off the air conditioner while we are out or artistic nude paintings in the bathroom (hello??). We really loved it.

  • Stayed: January 2013, traveled as a couple
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Thank Clavasc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
534Algy, Manager at The Britannia, responded to this reviewResponded February 16, 2013

Thanks. Glad you enjoyed yourselves

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Reviewed January 14, 2013

Pros: Clean with strong air conditioning and a comfortable bed.
Good service

Cons:
1) WiFi: We could not get wifi in the room as advertised. Even after rebooting the system, it didn't work.
2) Price: There are other hotels for the same price in a better location with wifi.
3) Art: There's a large tile photograph of a naked Asian lady in the bathroom. It is so detailed you can see imperfections in the areola. This is not necessarily a con, as it may make the bathroom experience more enjoyable for half the population.
4) Mosquitos: Mosquitos were all over the lobby.
5) The TV channels were fuzzy.
6) A pigeon conference woke me up outside my window at 5am.
7) The walls and doors are thin. You can hear everything.
8) The toilet doesn't flush toilet paper.
9) They charge you for leaving your airconditioner on, if you are not in the room.

Room Tip: Probably ought to choose elsewhere.
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  • Stayed: January 2013, traveled with family
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1  Thank howardchang79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
534Algy, Manager at The Britannia, responded to this reviewResponded January 18, 2013

Thank you for your comments. Always good to know the good and the bad. However some of the cons you have listed need addressing and while there are elements of truth in each of them, I question why you would have bothered to raise most of them.

(1) Our WiFi is in constant working order in all rooms of the house but experience has taught me that not all devices connect all of the time. Our ISP advises a reboot of wireless routers and repeaters if a problem is apparent. There was no such problem during the short time you stayed with us. Your travelling companion 'lilorchid' was advised before you arrived, that our wireless service is not intended for communications of a critical nature and suited only for guests wishing to stay in touch with friends and family and browsing of a non essential nature (that is why it is free). You chose to make it a critical part of your stay despite advice to the contrary. There was an available computer to use free of charge should you have needed it. You did not ask to use it.

(2) Our prices are compatible with other Guest Houses with free WiFi and if you care to look at the previous reviews, other guests have found the location of the Britannia Guest house suitable for their purposes.

(3) The artwork that you found to be imperfect in detail quality was part of the original building fit out and while I agree it is of dubious quality and nature, does not ordinarily raise comment from guests. Time and renovations will eventually see them disappear.

(4) The Chiang Mai city authorities carry out regular mosquito eradication activities. Nevertheless there are always mosquitos present in public areas night and morning as is normal for this location and climate. Britannia Guest House does not harbour infestations of mosquitos and you may have observed that your room was equipped with mosquito screens as all rooms are.

(5) TV channels are indeed somewhat fuzzy and vary from channel to channel but for the most part are viewable.

(6) The Pigeons are outside of our purview I regret to say, but they have not previously attracted adverse comment. Rest assured if regular complaints were forthcoming we would be seeking to do something about it.

(7) The type of materials and methods of construction used in buildings of this type is very common. It is therefore not as quiet and private as one would expect when staying at say, a quality hotel with star ratings. The Britannia Guest house is a budget accommodation intended for visitors seeking to travel economically and at the same time enjoy a reasonable degree of comfort, cleanliness and safety.

(8) It is possible to flush toilet paper but due to limitations in sanitary waste matter (as in most of Thailand), it is not customary to flush toilet paper or other items. That is why washing devices are present in all bathrooms.

(9) Notices are present to encourage guests not to leave air conditioners operating when absent from their rooms. Electricity is a finite resource and expensive as a consumer item in Thailand. Thankfully it has not been necessary for us to apply an extra charge.

Your comments are somewhat disingenuous and I am not altogether satisfied they were intended to assist future guests make a balanced decision on where and how they will accommodate themselves.

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Reviewed January 12, 2013

Owners run a tight ship at this budget hotel.

Prices are very reasonable and a deposit is requested through PayPal before you arrive. You must turn off the a/c when you leave for the day or there will be a small charge. Hotel provides laundry service at a fair price.

Wifi was a problem. Though free, I was unable to connect in my room...or when I stood immediately underneath the router on the 2nd floor. The owner even restarted the modem to no avail.

Mosquitoes were abundant downstairs, and natural repellent was sold at the front desk. This is a problem almost everywhere in the city. Amazingly, citronella kept the mosquitoes from the guest rooms.

Only hotel I stayed at that did not provide water. Maybe this was an oversight. And...Hello, mural of naked woman staring at me as I thoughtfully sat! I found the extra bathroom perk amusing, my husband seemed rather delighted. It distracted him from the fact that there was no shower curtain (bathroom setup was the familiar shower head immediate to toilet), which he normally complains loudly about.

Bottom line: Naked lady mural fails to distract me from the fact that we had poor wifi during our one night stay. It's a fine hotel, but I will be looking elsewhere when I return to Chiang Mai.

Stayed: December 2012, traveled as a couple
1  Thank lilorchid82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Britannia

Address: 27/3-4 Moonmaung Soi 9 | Old City, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #19 of 806 B&Bs / Inns in Chiang Mai
Price Range: $15 - $25 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Britannia 2*
Number of rooms: 11
Official Description (provided by the hotel):
ALWAYS CLEAN ALWAYS TIDY ALWAYS FRIENDLYYou can find the Britannia Chiang Mai at the north eastern corner of the old city on Soi 9, off Moonmuang Road.Situated near the intersection of Soi 9 and Sriphum Soi 1, The Britannia is squarely within a popular area for travellers and is well serviced with local bars and restaurants along with travel agents, Thai therapeutic massage and local laundry services. Just a short walk away you can find banking, postal facilities, local superettes, the ever popular street food vendors along Moonmuang Road and also the Sunday night market at Tha Pae Gate.The Britannia is not just another guest house but more a Mini Hotel, where you can enjoy some of the comforts of a hotel at guest house prices, yet retain the atmosphere usually enjoyed with family and friends.We are here to serve, which means we take care of your home comforts along with assistance to find your way around Chiang Mai and to gain access to the many attractions and tours that make this city such a popular destination for travellers to Thailand. Our aim is to help you find the best possible value for your chosen activities.So no matter if you are just looking to immerse yourself in the spirit of Chiang Mai, or party it up with the vibrant night life, let The Britannia and is friendly staff help make your stay possibly the best holiday you have ever had ... more   less 
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