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Furama Chiang Mai
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Reviews (457)
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217 - 222 of 457 reviews
Reviewed November 13, 2013 via mobile

We booked a deluxe room for 3 nights. When we arrive we found the bathroom in bad conditions: dirty, old and decrepit.
The day after the staff cleaned the room and they forgot to leave towels, towel paper, bathmat and free drinking water!!!
We told that to the reception but they looked disappointed because our claim.
We notified the issues (decrepit bath and other) to the internet travel agency we booked the hotel and the 3rd night (the last) they upgraded to an executive room which was fine.
The hotel is too far from Chiang Mai downtown and they don't have any free shuttle at 19 to go to downtown as other reviewers said.

Stayed: November 2013, traveled as a couple
1  Thank esc014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded November 14, 2013

Dear es014,

Thank you for taking time out of your busy day to leave us a candid review.

We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.

Thank you again for bringing us these issues. It is disappointing to know you were not satisfied with the room ,especially the bathroom . Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

We look forward to welcome for your next visit and to provide you with higher quality service.

With kind regards,

Chaiwat Sachato

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

I checked in here several times and preferred this hotel than many others around this area. Bigger lobby, bigger room. It may look a bit old but every things still in the good condition. Not easy to book a room in the hi season.

Stayed: October 2013, traveled on business
Thank Bike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded October 26, 2013

Dear Bike A,

Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback that you preferred to stay with our hotel, it gives us great encouragement to work a lot.

We promise that we will maintain a high standard of service of our hotel with us forever.

Finally, we sincerely hope that we will have the opportunity to serve you again in the near future.

With kind regards,

Chaiwat Sachato
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013 via mobile

Negatives

There is a one receptionist wearing not a uniform but casual dress communicates with guesses not that nice. When she informed me about the room and other things a guest should know she did not really manage it in a nice and proper way. I stayed on the 15 floor. Nice view but there was a blood strain on the bed sheet!!!!!! How did you get the blood strain on the bed sheet if maids come in and clean or even check the from everyday!?!?!?


Positives

Nice view I admit (only you tell them that you want high floor and mountain view.

Acceptable fitness room and pool. There will be a guard standing by around there in case you are having some trouble.

At lat night I need something so I called the reception. They come to help me very quick like in five minutes. This needs to be admired.

In conclusion, nice hotel with nice service. It would have been better hotel experiences if they train maids how to clean blood stain on bed sheet and tell a receptionist how to wear a hotel uniform and how to talk to a guess nicely.

Stayed: October 2013, traveled on business
Thank Fallinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded October 19, 2013

Dear Fallinz,

Thank you for choosing to stay with us and taking time out of your busy day to leave us a candid review.

We are sorry to learn that the service was lacking. One of our priorities is to provide quality service, therefore your comments are very important to us. Your specific issues have been taken up by the heads of all concerned departments and appropriate measures will be taken to ensure performance is enhanced.

Also, we apologized for the blood strain on the bed sheet and the imprudence of the cleaning staff .So this wouldn't be happened again on your next trip.

Please accept my apologies for falling short of your expectations. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Again, thank you for taking the time to share your valuable feedback with us. We look forward to welcome for your next visit and to provide you with higher quality service.

With kind regards,

Chaiwat Sachato
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

we stayed here for a week and just loved it, the staff are great and supper friendly, the hotel is beautiful and very clean. we never got to use the pool and gym on the 5 floor due to conferences taking place but made good use of the rooftop pool. great price and great service

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded September 24, 2013

Dear Steven M,

Thank you very much for taking time out of your busy day to leave us a candid review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai . We are very proud and glad to read your feedback, it gives us great encouragement to work a lot.

We promise that we will maintain a high standard of service of our hotel with us forever.

Finally, we sincerely hope that we will have the opportunity to serve you again in the near future.

With kind regards,

Chaiwat Sachato
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

I had a great stay. The rooms were good, the staff were friendly and helpful and I enjoyed the use of the roof-top pool. The location may not be to everyone's tastes but there are some great restaurants nearby and it is only a short walk to the Nimanhaeman road with all its cool bars and restaurants. For me it was perfect as I wanted to base myself on Huay Kaew road as I was cycling and wanted to avoid all the traffic around the moat. Try eating at the food market which is set up outside of the big shopping centre from time to time. Delicious, authentic and cheap.

  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaiwat S, Front Office Manager at Furama Chiang Mai, responded to this reviewResponded September 12, 2013

Dear Simon K,

Thank you for the time you dedicated to write a review on TripAdvisor in regards to your stay at Furama Hotel Chiangmai .We are very proud and glad to read your feedback, it gives us great encouragement to work a lot.

We promise that we will maintain a high standard of service of our hotel with us forever.

Finally, we sincerely hope that we will have the opportunity to serve you again in the near future.

With kind regards,
Chaiwat Sachato
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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