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“Beautifully appointed hotel but lacking personality”

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Ping Nakara Boutique Hotel & Spa
Ranked #6 of 383 Hotels in Chiang Mai
Certificate of Excellence
Naples, Florida, United States
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautifully appointed hotel but lacking personality”
Reviewed May 12, 2013

We stayed at the Ping Nakara for three nights while visiting Chiang Mai in May 2013. This hotel is absolutely gorgeous and the colonial feel started the moment we were met by the driver at the train station with the vintage car. Wifi was great in the room and although we didn't utilize the restaurant much we did do breakfast there and it was nice. We had Thai massage in the spa which was very very good and the atmosphere was relaxing and professional. The location seemed a bit off of the beaten path which in a bustling city was perfectly fine and probably a good thing.

The unfortunate part of our experience was the complete lack of personal feel on the part of the staff. Whenever we asked even basic questions about directions, restaurant recommendations, anything at all, we received a less than helpful response. They were not rude or unprofessional but simply did not go out of their way at all to give a warm, friendly, and helpful response throughout our stay. It is a stunning property but really could amp up the personal feel and service to become excellent.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anonymous566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChairatPingNakara, Owner at Ping Nakara Boutique Hotel & Spa, responded to this review, May 23, 2013
Dear Guest,
I'm afraid there might have been a misunderstanding about this. Generally, our staff has been praised for being friendly and helpful without being intrusive. Even though, as a small hotel, we do not have a professional concierge on our staff but all of our front office people have been trained about general local knowledge that might be useful to our guests. We provide maps for tourist attractions and restaurants. And recently, we introduced our new "GM's map" of fifty local restaurants near the hotel to answer our guests needs.
In this particular case, our GSA could not recall that they had been asked for any questions that they could not answer. So, we are afraid that the guest might have talked to the private tour company in the lobby, which organizes only package tours but is not a hotel concierge.
Last but not the least, we do appreciate our guest's comments as they will always help us to further improve our services.
Kind regards,
Chairat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
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Jakarta, Indonesia
Level 5 Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 10, 2013

A small colonial boutique hotel. Very pleasant and clean. Bedroom was somewhat oddly deisgned with bathroom in the entrance to the room. Staff friendly and helpful. Nice pool but little sun. Breakfast was good. Good location. was a secret restaurant 1 min walk from the hotel (also owned by the Hotel) overlooking the Ping River. A french pattiserie with excellent food. everything in bar fridge complimenrtary and re stocked daily. Lots of compl bottled water. Had lift to get you to 3rd floor. 5 min walk to (tacky) night market, but close to many restaurants. Free internet.

On a negative side, sheets are only changed every three days. I do like fresh sheets in a hotel when on holiday. Need to be very careful in checking the cancellation policy. It is v badly worded. I just wanted to experience another hotel for a change but was not able to leave early and had to pay the whole number of days pre booked. So stayed the full time. Only 2 foreign TV channels: BBC and HBO. Would have liked more as I am a news junky.

No fitness centre.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JakartaTripper1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChairatPingNakara, Owner at Ping Nakara Boutique Hotel & Spa, responded to this review, May 12, 2013
Dear Guests,
These comments are very much appreciated, and they will assist us in continuing to improve our guest’s experience. In this case, the guest booked a special prepaid package rate which is non-refundable, as stated in the web site. Due to this term of sale, we are sorry that the guest was denied a refund. While this special package clearly state ‘non-refundable’’, still, we will review the language used for this program to make sure that it is not misleading.
Regarding bed linen change, our policy is to follow a ‘’green program’’, changing long stay guest linen every three days. But we also mention that linen can be changed daily upon request, and we are sorry that this guest did not request it, which would have made his experience more in line with his expectations.
Finally, our television coverage is a total of fourteen channels, including eight primarily in English. And, we are in the process of adding more channels, especially in Chinese, French and Japanese so we can offer entertainment to a wider viewing audience.
Kind regards,
Chairat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 6, 2013

I just came back from my second trip to Chiangmai with my husband.
We're glad we chose Ping Nakaya as the second hotel in our trip.
Although we like Rachamankha a lot, as I said in my review of them, to change to Ping Nakaya is another great decision too coz it's very different and complement with each other although both are in the same category of boutique hotel.
While Rachamankha's hotel ground is excellent, Ping Nakaya's rooms are great. Rachamankha feels more of history and Ping Nakaya feels brand-new and fresh. While Rachamankha, although being in the old city, lack of facilities in its neighbourhood (except for the Oasis SPA), Ping Nakaya, being close to the river, close to Night Bazaar and even closer to Thapet Gate, has the excellent location you could walk around to many places and do a lot of things.
Although it's restaurant is smaller and lacks the kind of air compared with Rachmankha, It's breakfast is even better than Rachamankha's (although the former is great too) with more choices for a la carte (Rachamanka has choices too but you could choose only three items), but Ping Nakaya's a la carte does not seem to have a limite of items.
It's waffles are great that I choose it both days and the Rosellet (spelling?) jam you could get from the buffet is just great for it.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Echo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChairatPingNakara, Owner at Ping Nakara Boutique Hotel & Spa, responded to this review, May 10, 2013
Dear Guest,
Thank you very much for your kind insight. Your point of view is very helpful for future guests who will come to Chiang Mai. As we recently explained about locations of Chiang Mai in our website, the Ping Nakara is close to many cafés, restaurants and the night market. This is an area that is great for visitors to explore and see Chiang Mai as it is very lively during the evening. As well, as you said, staying inside the moat area is also good to explore some old houses and to see many temples during daytime, though not much to do at night.
We are grateful for your positive comments on our breakfast, especially your comment about our waffles and the Roselle jam. Wishing you have lots of fun and enjoy your trip, and we hope to see you come back to visit us soon.
Kind regards,
Chairat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 29, 2013

This hotel is absolutely gorgeous inside and out. The old french colonial style is amazing with its dominant whites.

The rooms are lovely and rustic. The pool and breakfast area were also very nice. From a design, styling, and professional level of service; this was the best property.

Our one complaint would be there were a lot of mosquitos in our room at night. The overall rating would been a 5 out of 5 if not for that.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Costa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChairatPingNakara, Owner at Ping Nakara Boutique Hotel & Spa, responded to this review, May 10, 2013
Dear Guest,
Thank you very much for your wonderful comment about our colonial style property and our services.
We are terribly sorry to hear about the mosquito problem. We have not had a comment about mosquitoes in the room for quite some time. Although this is a problem for all hotels in Chiang Mai, we do strive to reduce the problem by selectively spraying areas and rooms using organic sprays as well as installing electronic mosquito control devices. It is unfortunate the guest did not bring this to our attention during the stay, as we can be able to help in solving this problem as quickly as possible.
Kind regards,
Chairat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
2 reviews
Reviewed April 28, 2013

My family and my in-laws stayed there for 4 nights. The hotel itself is very pretty. Our room was lovely especially the bathroom with jacuzzi. The toiletries smelled beautiful.. Swimming pool has no steps ( not kid friendly). Breakfast is ok but not the best. The worst is their food service. As for breakfast you have to choose for your main course. And for a small restaurant where three tables are occupied normally you barely see a waitress. They are all inside so if you want another coffee or tea or if u want to order your main you have to go inside and tell what you want. The funny thing was when I ordered bacon and sausage on the side.. I got half sausage and a piece of bacon.. The staffs in reception were ok but not the best. This hotel is ok for a couple without kids. Beautiful hotel but not the staffs..

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joannshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChairatPingNakara, Owner at Ping Nakara Boutique Hotel & Spa, responded to this review, May 10, 2013
Dear Guest,
Thank you very much for your comments about our breakfast service. We are taking your criticisms very seriously. It has been previously noted by guests that our service is prompt without being intrusive. But from your comments, we will change the station locations for all restaurant staff so that all the guests can be seen and attended without having to call the server. Also, we would like to mention that guests can have complimentary breakfast as much as they want from our breakfast buffet line and together from the a la carte menu, so it is unfortunate that you did not requests additional servings of your favorite dishes.
Regarding the swimming pool, we do have a pool ladder and the depth of the swimming pool is 1.5 meter throughout. Though you are right, the design is more for adult swimmers or parents and children together, not for small children alone.
I hope you will come back and see our improvement of service in the near future.
Kind regards,
Chairat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
106 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 26, 2013

We stayed at Ping Nakara Chiang Mai for 2 nights just after Songkran Festival. It's an elegant small boutique hotel with stylish colonial architecture and impeccable interior design. We probably got the best room (310) with nice view to backyard trees and swimming pool, away from main street. Apart from nice decoration, wi-fi, comfortable bed, cozy library etc; they also provide complimentary mini-bar!
But the best part of all, is the cake they sent to my room w/ birthday card. I didn't mention to anybody in the hotel about my birthday, but apparently they got it from my ID card. Personal attention like this, matters a lot to most of guests and I truly appreciated.

Room Tip: Room 310 -- corner room w/ pool and tree view
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jigrak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoboken, New Jersey
Level 5 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 20, 2013

Our experience with Ping Nakara started with an airport pickup from a lovely girl representing the hotel. 15 minutes from the airport, we pull up to the hotel which is filled with charm and history. Its colonial plantation design elements are beautiful up close.

We were escorted to the parlor and were given cold drinks (I believe it was pandan juice). From there we could see were were in a beautiful establishment filled with warm staff.

We spent 3 nights and made sure we made use of every room in the hotel. Whether it was sitting on the terrace out front, the portico overlooking the pool, and meals in the dining room. Lots of great conversations over food and drink were born there. The pool is clean and serene, our room was also clean and lovely. The must have noticed on my passport it was my birthday, and surprised me with a plate of sweets in my room with a very nice note wishing me a happy birthday.

Our favorite moments at the hotel were at breakfast time. The buffet offered beautiful foods: fresh tropical fruits and vegetables, small bite sized pieces of banana bread, vegetables and other continental items. The server would then offer a menu of hot items breakfast items, I always had a beautiful omelet with a side of roasted vegetables and finished it off with a delicious cafe latte. It was a very complete breakfast and a great way to start the day.

We also had a wonderful time speaking with the staff - from the men and women at the front desk, the bar, the restaurant. A wonderful concierge took a lot of time to explain historical facts and folklore that we otherwise would have never have known and would have been lost out as we toured beautiful Chiang Mai.

Its a shame that my favorite boutique hotel is now a half a world away from me. I look forward to the day I return to Chiang Mai and stay at lovely and charming Ping Nakara.

Room Tip: Our room had a terrace that faced the entrance, but the bathroom window overlooked the pool. I thin...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa_DHoboken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChairatPingNakara, Owner at Ping Nakara Boutique Hotel & Spa, responded to this review, April 24, 2013
Dear Guest,
Thank you so much for this lovely review. It is very gratifying to read of such a positive stay with us, and we are grateful our guest enjoyed the visit so much as our goal is to satisfy every guest in the same way.
Your wonderful moments with us will be conveyed to all of our staff as a lesson on how to continue expressing our hospitality and bring joy to our guests.
Again, thank you very much for this wonderful review, and we look forward to welcoming you on your next 'half the world' journey at the Ping Nakara.
Kind regards,
Chairat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ping Nakara Boutique Hotel & Spa

Property: Ping Nakara Boutique Hotel & Spa
Address: 135/9 Charoenprathet Road | Changklan, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Chiang Mai
#3 Family Hotel in Chiang Mai
#5 Luxury Hotel in Chiang Mai
#6 Romantic Hotel in Chiang Mai
#12 Business Hotel in Chiang Mai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ping Nakara Boutique Hotel & Spa 5*
Number of rooms: 19
Official Description (provided by the hotel):
Ping Nakara Boutique Hotel and Spa. Set in the awe-inspiring colonial style of the early 1900’s, the Ping Nakara Boutique Hotel and Spa is located at the heart of Chiang Mai’s vibrant business centre and entertainment venues. The hotel is just a five minute walking distance from Chiang Mai’s famous Night Bazaar to the numerous riverside restaurants, while at the same time allowing guests to enjoy the peace and tranquility of the natural surroundings. The three-storey hotel with a central elevator boasts of 19 luxury guestrooms, all individually styled and elegantly furbished with the colonial charm. Complimentary Wi-Fi is available in all the rooms including a TV, DVD player and a free mini bar. The hotel's restaurant offers a wide variety of food from authentic Thai cuisine to Western dishes. Coffee and tea, soft drinks, wines and liquor are served at the Lobby Bar, and guests can enjoy their drinks in the comfort of the library or at the peaceful verandah by the outdoor pool. For holistic health and relaxation, guests can unwind and enjoy the genuine Ayurvedic treatment from the hotel’s Nakara Spa. Ping Nakara Boutique Hotel and Spa offers a broad range of services, facilities and amenities designed to provide personalized service and first class hospitality. ... more   less 
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Also Known As:
Ping Nakara Boutique Hotel Chiang Mai
Ping Nakara Boutique Hotel And Spa

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