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Reviews (517)
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Reviewed September 18, 2017

We stayed at the IMM Hotel in Chiang Mai for the first week of September. The staff had been amazing. The rooms are immaculate and IMM is centrally located in CM.

Every Tuk Tuk driver and Sangtow knows exactly where the IMM hotel is. You get a 20% discount with your room key to most of the surrounding businesses. The free WiFi is super fast. Boots (which is basically CVS) is next door. There is a three floor Starbucks across the street with excellent wifi and a great a view of the Old City.

I highly recommend IMM Hotel in Chiang Mai, they have the best staff and you wont be disappointed.

Room Tip: Take a Deluxe room if you can. Also talk to the front desk, they are very accommodating and know the local area really well.
  • Stayed: September 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded September 22, 2017

Dear James F,

First of all, We would like to thank you very much for selecting Imm hotel Thaphae as a hotel to stay while you ‘re at Chiang Mai. We are truly delighted to hear that you had a pleasant time during your stay and enjoyed our accommodation, guest’s privilege, convenience location and service of staffs.

We would like you to know that nothing can make us stop smiling while reading your gracious review. We have long know that our employees are greatest asset and take pleasure in providing our guests with great experience from start to finish. Your feedback is much appreciated by us all and will be a great motivator for our team to continued delivering great experience for all the guest that come to the hotel.

At Imm hotel Thaphae, we serve everone at the best especialy our guests are always warmly welcome !

Please let me arrange your accommodation with a special rate offer for next visit. Kindly contact me directly at gm.itc@immhotel.com

Look forward to seeing you soon.

Kind regards,

Darunee S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

The hotel is conveniently located with many shops and restaurants within short walking distance.
The service attitude of the staff were excellent and they were always ready and willing to help. The staff takes genuine interests in the guests and tries to make them feel at home.
I have enjoyed my stay there and would strongly recommend this hotel..

Room Tip: I stayed at the third floor and it was not noisy.
  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Service
Thank KL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded September 22, 2017

Dear KL L,

We would like to firstly thank you for writing such a nice overall review of our hotel and for sharing your experience of your most recent stay at our hotel with others.

We were delighted to hear that you have a pleasant stay with us and wish to thank you for your gracious comments about our hotel service, facilities and particularly personalized services received from our well trained staff. Your feedback will serve as an added inspiration to consistently maintain the high standards, which you have experienced during your stay with us.

At Imm hotel Thaphae, our staffs are trying their best to make sure that our guests return home with the best experienced possible. We, the staff and management are look forward to serving you again in the near future.

Whenever you travel to Chiang Mai, we are truly happy to welcome you back to Imm hotel Thaphae at any time. Please contact us directly to arrange your bookings and for the very special rates for our repeat guests!

Kind regards,

Darunee S.
General Manager
gm.itc@immhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2017 via mobile

It was a great hotel, location and staff. Very friendly and Everything around you. Many activities there. You just walking around to get it.
Definitely if I came back to Chiang mai I will stay again at the same hotel

Stayed: September 2017
Thank mse20006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded September 18, 2017

Dear mse20006,

We would like to thank you very much for selecting Imm hotel Thaphae as your choice of accommodation during your trip in Chiang Mai and Very much appreciate you taking the time to share the impression of your journey on the Tripadvisor review.

We are truly delighted to hear that you had a pleasant time and satisfied with the hotel convenience location, service from our staff. We have no more word to express, rather than to “ Thank you “ again for all your kind words.

Whenever you travel to Chiang Mai, We are truly happy to welcome you back to Imm Hotel Thaphae at any time. Please contact me directly to arrange your accommodation with a very special rate offer for your our repeat guest !

Look forward to seeing you again soon.

Kind regards,

Darunee S.
General Manager
gm.itc@immhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2017 via mobile

A great location for those frequenting Loi Kroh Road but noisy because of local traffic and because of the atrium-style layout inside the hotel. Every little sound echoes through the rooms. I booked through Agoda and found that breakfast and some other basics were not included since I used Agoda. A good taxi and tour service operates out of the lobby with very good prices. Walking distance to many shops, restaurants and bars.

Stayed: August 2017, traveled solo
Thank TheEventualExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded September 22, 2017

Dear TheEvantualExpat,

Thank you very much for selecting Imm Hotel Thaphae as your preferred hotel during your recent trip in Chiang Mai. We very much appreciate you taking the time to share your feedback with us, as your comments are valuable to assist us in our continuous efforts to improve our product and services in the future.

Firstly, on the positive comment we are delighted to learn that you enjoyed our convenient location, within walking distance to shopping, restaurants and entertainments.

Regarding the mentioned matter of noise, although we rarely receive comments on noise within the hotel, it is our aim to respect the delicacy and sensitivity of each of our guests. Getting a good sleep is essential to any hotel experience.

We regret that we were not made aware of the inconvenience that may have been caused during your stay, as it would have been our pleasure to change your room to an alternative floor should we have been notified of the concern. We do hope to have the opportunity to arrange for you the room that would more suitable to your comfort on your next visit with us.

Also, please allow us to clarify on our accommodation selling rate on 3rd party website or own website. There are rooms inclusive breakfast and without breakfast package for guest’s alternative choice which guest can select by themselves upon making a reservation through online.

We look forward very much to welcoming you back to Imm Hotel Thaphae again in the near future.

Kind regards,

Darunee S.
General Manager
gm.itc@immhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2017 via mobile

Nice place, very helpful staff, the room was so clean, good food, good price, very comfortable and so convenient to get some food around the city its very close to Nimman walking street and not far away from town

Stayed: August 2017, traveled as a couple
Thank BENZKO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darunee S, General Manager at Imm Hotel Thaphae Chiang Mai, responded to this reviewResponded September 1, 2017

Dear BENZKO,

First of all, we would like to thank you for selecting Imm hotel Thaphae as your choice of accommodation while visiting Chiang Mai. It was truly a pleasure to having you here.

We are truly happy to know that you enjoyed your stay and delight to hear that you were also satisfied with the convenient location, accommodation, food and service staffs. Thanks a lot for recommending us to the fellow travelers on TripAdvisor website. We really hope they will come and experience Imm hotel Thaphae by themselves like what you have done.

At Imm hotel Thaphae, our staffs are trying their best to make sure that our guests return home with the best experienced possible. We, the staff and management are look forward to serving you again in the near future.

Please let me arrange your booking for next visit. Kindly contact me directly at email gm@immhotel.com.

Kind regards,

Darunee S.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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