I had a confirmed reservation for a whole day at the school. I even emailed the day before to confirm what time they would pick me up and they said between 9am-9:30. We were waiting by 8:45, just in case, and by 9:45, I knew something was wrong. I called the school and they figured out that they had us scheduled for another day. I understand that mistakes happen but when you are traveling for a short period of time, it's not always possible to re-book confirmed reservations. It was offered for us to come to a later, shorter class at a discount, and I appreciated that, but again, plans were already made for that evening.
We were very disappointed that we weren't able to join the class.
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