very firendly, helpfull and profesional contact via e-mail prior to my arrival. booked 3 different dates (always same categorie) for my stops in chiang mai during my 3 months journey through SEA. my first room (1 night) was lovely, 2nd floor with a nice and comfy bed, spacious bathroom and nice balcony. there was a construction site, they where next to the ground at this time, work startet around 8.30. if you come from a long distance flight not really nice. after one week i returned for another 4 nights and got a corner- room, seemed smaller then the first room, the bathroom was half the size then the first. the worst was that the construction site just in front of my room reached the 2nd floor and on the other side there are the balconies from the neighbouring hotel. also this balcony has a wall to your neighbour and all balconies have a fence (i think some people throw garbage from the balconie earlier) so you felt like sitting in a cage. if you wanted a little privacy you had to keep the curtains shut and and due to the construction work you could only enjoy the balcony at the evening. the first room had a nice sliding door to the balcony, the second a fence and a wooden door, so with the curtains closed and the balcony door shut it was really dark all the time..
the staff is helpfull if you ask about something, one of them even googled an adress for me and wrote it down in thai for the tuk tuk driver. other ones didn`t even recognize or greet you.
yes it is a bargain for the location, free wifi, clean, pool etc. but it would have been nice to know that there is a construction site next door, maybe other rooms have not been affected that much or so. anyway, i cancelled my 3rd stay due to a change of my travel plans and hope to come back someday under better circumstances