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“Brilliant hotel,lady owner shouldn't be in the hotel business!!!”

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Thaphae Garden Guesthouse
Ranked #178 of 801 Chiang Mai B&B and Inns
Reviewed January 21, 2012

We arrived at the hotel and for the first 3 days we were thinking how is this so cheap,clean rooms,good wifi,good location,good fan. Then we realised the fault! The lady owner is so rude it is unbelievable. I had to bite my tongue on several occasions! I had read reviews from previous people and now I see what your all on about. She completely ignores you unless you book some trips through her or give her money in some way. She speaks to you like you are dirt-that is if she can even be bothered to speak. Infact the last words she managed to say to us was when we asked "is it ok if we leave our bags in here today as we are not getting picked up till later" she replied "in there,you do it yourself" "open it" and then walked out. No have you enjoyed your stay,or even a bye!! We actually felt awkward when she was around,like trying to dodge a person you didn't like! I would recommend this hotel because it is fantastic for the money but stear clear of the dragon lady! Also my friend had a full bottle of purfume stollen out of our room-we only had our room cleaned once and it was there in the morning, gone the next day,so make sure you lock your backpack/case. We didn't report it because we knew we would get no-where with the moody owner on reception!! If your reading this please get another job-one where you don't have to be in contact with other people. Because you suck at it!!

  • Stayed: January 2012
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1  Thank H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 - 152 of 225 reviews

Reviewed January 18, 2012

Stayed at this GH 4 6 Nights 27TH DEC -2ND JAN 2012 picked up at airport as promised.NO double bed had to make do with 2 singles.Breakfast cheap but not very filling. Pool bit cool but great for cooling down after days sight seeing.Attractive young Thai Lady on reception during the day, very help full with any enquires & advise.Enjoyed our stay here.

  • Stayed: January 2012, traveled as a couple
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Thank Allan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2012

We recently stayed at Thaphae Garden Guesthouse for 3 nights in a triple room. It is well-located--halfway between the Night Bazaar and the Old City, about a 10-minute walk to each. The staff is very friendly and helpful. The rooms are nothing fancy, but good enough for the price. There were tons of mosquitoes in the room, which was our only complaint.

  • Stayed: December 2011, traveled with friends
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Thank kagee219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2012

recommodated by friends we were in this guesthouse for over christmas for 5 nights.

Room and bed ok; bad possibility to get air inside because lot of noise outside.
Lot of Mosquitos also webbing clothes moths; no net; difficult mounting of our own mosquito-net with own brought hooks and twine.
No good location for taking the simple breakfast ; better 5minutes walk to celadon teahouse with very good breakfast and sitting in a wonderful quiet garden !!
The owner didn`t manage the agreed transfer to the guesthouse ; so we had to pay a huge amount for taxi. The owner did not excuse for his fault.
Planning an elephant riding in Mae sa valley with a small elephant station up from the big mae sa elephant station the owner of Taphae lied to us, this camp would not more exist any longer and the songthaew - driver wouldn`t take us to this destination, but would drive us to any shop
to buy anything we wouldn`t like to . Absolutely nonsense : The Taphae garden owner wanted to sell his own elephant tour . For small budget we ordered our own driver and had a wonderful excursion to Mae sa valley ( Insect center - orchid garden - small elephant camp tour ! ).
The female boss was only interested in business .

  • Stayed: December 2011, traveled as a couple
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Thank michelSchmitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

Stayed for 2 nights in January 2012. Arrived at around 10pm and were allocated a room with twin beds despite requesting double bed. No worries as we could push the beds together. Guest house was great value for money in a handy location (although a little tricky to find at night as it's in a laneway off the soi). Didn't manage to try out the swimming pool. Staff helpful in helping us book a tour. Laundry can be done for 40 baht a kg, otherwise there are 2 other places close by doing laundry for 30 baht a kg (normal) or 50 baht a kg (express).

Stayed: January 2012, traveled as a couple
Thank flapflap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

very friendly guest house. nice comfortable clean rooms , curtious helpful staff, well located only a short walk to night market and resturants, would certainly stay here again, excellent value for money.

  • Stayed: October 2011, traveled solo
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Thank william m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

First of all, i have to admit the location is very good and the room is quite okay, given 500 bhat per room (with fan), i can't complain much, but i really very dissapointed with the the lady(believe is the owner).

1) We stayed there for 6 nights, at first, we booked 3 days and then we decide to extend another 3 days on Day 1. the room rate we booked in advance indeed is 450bhat at third floors (the market rate for the next 3 days is 500bhat), but as my mum has knee problem, it is really difficult for her to walk up & down, so, we decided for the rest of 3 days, we wl move to the room in 1st floor (440 bhat), But they immediate move my mum & i to first floor (440Bhat) even we pay the rate for 450 (bhat). Despite is different by 10 bhat per night, I still request refund for the difference in total amount, the lady is so rude and refuse to listen to me, and then keep talking Thai to the staff..very very fierce.At last, they deduct the difference for us.

2) Internet, i think i am in blame as well for overlooking this. I bough the interent access for 1 hr = 60bhat, but they gave me for 30 min access.. i didn;t notice until i surf half way, luckily i request them to add in 30 mins to me. Check & be careful what they give you.. Indeed, don;t surf there, you can go outside for internet access only at 10 bhat for 1hr..

3) We have morning.flight to catch ard 9am, i told the young lady in reception in advance, that we will check out early like 6.30-7am in order to return the key & get back our deposit. I told her twice even the day before check out. She keep saying she will be there. Yet, when we check out that morning, there is no one in reception, so i went to approach the lady (believe is the owner), she was in cafeteria, guess what she say "DO YOU SEE OUR RECEPTION WILL ONLY OPEN 8AM? IF THIS IS THE CASE, YOU SHOULD CHECK OUT LAST NIGHT, OR ELSE YOU CAN"T TAKE BACK YOUR MONEY" . I was so angry and told her that we have told the lady in reception that we wl check out early, plus how we can do it last night.. I really insist i want my money back, very unwillingly, she ask her staff to check our room, instead in cafe, i was sitting in reception and waitng they pay me back my deposit after checking. At last, very unwilling, the lady gave the money to the staff & ask him to pass to me.

4) At the same we check out, there is another group of 3 from Malaysia check out as well. They book the taxi from the lady to airport. The lady was so nice and greet them when they are in reception and smile & saying good bye them. But she is not looking at us or even smile or say good bye to us :) even we are all in the same place, btw, is okay. We met the group in airport and find out they pay the lady 300 bhat for the taxi fare to airport, guess what, we take the red car to airport only 30bhat per person, so we only pay 120bhat for the fare to airport.

  • Stayed: November 2011, traveled with family
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Thank happy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Techasith Y, Owner at Thaphae Garden Guesthouse, responded to this reviewResponded November 22, 2011

To Trip Advisor & All Readers,

As there was a feedback from customer in trip advisor about our service, we would like to apologize the customers whom had a not quite good experience while staying with us.

However, after we received this message about one of our staff(she is not the owner!), we have a meeting with all staff and let them know what happened.

Moreover, we have informed all of them that most of our customers are foreigners, which means that we have to be much more careful with the way we communicate with them, as what had happened to the customers mentioned before that one of our staff might have unintentionally cause dissatisfaction.

Finally, we would like to thank both trip advisor and all customers for all feedback which will help us a lot in improving our service to serve you better.

The Owner of Thaphae Garden,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thaphae Garden Guesthouse

Address: 60 Soi 3 Thapae Road , Changklan, Chiang Mai 50100, Thailand
Phone Number:
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #178 of 801 B&Bs / Inns in Chiang Mai
Price Range: $13 - $20 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thaphae Garden Guesthouse 3*
Number of rooms: 26
Official Description (provided by the hotel):
Thaphae Garden Guesthouse offers you a choice of well equipped fan or air conditioned rooms at a budget price. Situated only a few minutes walk from Chiang Mai's Night Bazaar and Tapae Gate. Thaphae Garden is Chiang Mai 's best located Guesthouse. This Chiang Mai guesthouse is close to all Chiang Mai's attractions but well set back in a quiet lane just off the main Tapae Rd. Thaphae Garden Guesthouse offers travelers with a fantastic range of facilities and services including a swimming pool to compliment the clean, modern rooms and great location. ... more   less 
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Also Known As:
Thaphae Garden Guest House Hotel Chiang Mai

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