I made a reservation for the Smile House Boutique through LateStays.com and received a quick confirmation. When my friend and I arrived, I was told that they had canceled the reservation because they did not have room. With a bit of back and forth it turned out they did have a room available but it was now 200THB more than I had already paid. I did not have access to email so I could not verify that they had indeed canceled my reservation. I was charged for the room with the original reservation and not refunded in addition to the new cost (I paid more than double!). I was in Chaing Mai for Loi Krathong and many places were all booked up. I would have went elsewhere if accommodations had been easier to find.
The room itself was dirty. There were ants everywhere. The beds were so hard it might as well have been on the floor. Breakfast is not included in the room price and is expensive compared to the little restaurants just down the street. I have stayed in better hostels for the same price. My advice would be to go elsewhere, you can get MUCH better for the same cost in Chiang Mai.
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