My Family and I (one child) stayed here in July for a week. The staff here where amazing. Location is perfect and so easy to get around. The restaurant on site was great. Nice little pool and the site was very clean. I would absolutely recommend this hotel.
Dear johnmac25,
Thank you for your kind compliments. It was a great pleasure to welcome you and your family back to U Chiang Mai. I am glad that our team members were able to help make your stay more enjoyable. I will make sure to forward your kind words to our team who take great pride in providing a high standard of service to our guests.
I hope this is not your last visit to U Chiang Mai as nothing would give us greater pleasure than having the opportunity to welcome you again. If you require any assistance in making a reservation for your next visit, please feel free to contact me personally at gm@uchiangmai.com
Best regards,
Suchitra Sirirak
General Manager
Superior room is too small if comparing with the photo in the hotel website or AGODA. Deluxe room is acceptable and has good room's facilities but bed is not comfortable. Too soft, so I had backache in the morning for those 4 nights. Breakfast taste & variety of choices are poor. Staff get 95% of good services.
Dear Khun ppkk1968,
May I begin by thanking you for sharing your U Chiang Mai experience. Your feedback helps us constantly improve by informing us of the areas in need of attention.
I was concerned to read about the issue you mentioned in your review regarding your room. Upon investigation, I found that your booker contact hotel in advance to strongly requested of Twin beds which is only avaliable in Superior room original room that you've been booked. However, as you wanted to stay in the bigger room, our staff did complimentary room upgrade to Deluxe room as a gesture of goodwill.
Your comments regarding our breakfast buffet are appreciated and have been noted and shared with our Food and Beverage Manager. In a sustainability effort to minimize our food waste, we provide different kinds of fresh breads & Danishes, yoghurts, fruit juices, fresh fruits and a salad bar on the buffet line. Guests can then order from a choice of 6 signature egg dishes, 4 different Asian dishes and 6 vegetarian options off our à la carte menu cooked à la minute and to your liking. Guests are welcome to order as many dishes as they like at no extra cost.
In addition, your comment regarding bed too comfy has also been shared with our Housekeeping team in order to help improve to our guests. I have also shared your feedback with the relevant departments regarding the friendliness of our staff.
Once again, thank you for taking the time to submit a review of your recent stay with us. We hope to have the pleasure of welcoming you back to U Chiang Mai on your next visit to Chiang Mai.
Best regards,
Suchitra Sirirak
General Manager
The hotel was perfectly located in the old city for a trip in and auround Chang Mai. We used bikes from te hotel to go through Chang Mai. The rooms were very clean and comfortable. Every dat fresh fruit and water un the room. Staff was friendly and helpful, breakfast was very good, nice pool with no noice from traffic.
Dear chantalvanhulst,
Thank you for your kind compliments. It was a great pleasure to learn that you enjoyed your time at U Chiang Mai and that the breakfast was to your liking. Thank you for your kind feedback regarding our hotel’s location. Our location in the heart of the old city makes it easy for our guests to explore the nearby cultural sights and attractions. I am also glad that our team members were able to help make your stay more enjoyable. I hope this is not your last visit to U Chiang Mai as nothing would give us greater pleasure than having the opportunity to welcome you again. If you require any assistance in making a reservation for your next visit, please feel free to contact me personally at gm@uchiangmai.com
Best regards,
Suchitra Sirirak
General Manager
A great place to stay as bang in the centre of old city to access all sights. Sunday night market which sets up straight outside the hotel and surrounding streets was a great way to start off our stay.
Dear marklelkes,
It was a great pleasure to learn that you had an enjoyable stay at U Chiang Mai. Thank you for your kind feedback regarding our hotel’s location. Having the Sunday Night Market directly on our doorstep is just one of the many perks to staying at U Chiang Mai.
We look forward to welcoming you back to U Chiang Mai in the near future. If you require any assistance in making a reservation for your next visit, please feel free to contact me personally at gm@uchiangmai.com
Best regards,
Suchitra Sirirak
General Manager
From arrival to departure nothing was to much trouble, all staff were attentive and took pleasure in assisting to make our stay worthwhile. A smaller and more intimate hotel offered everything I expected.
Check in was prompt and efficient, a top floor room overlooking pool area was excellent. Food and drink were of a good quality and the rooftop bar was worth a visit.
They have a flexible check out time which was really helpful to ourselves. All in all an excellent hotel in the centre of the old town.
Dear Nick O,
Thank you for your kind compliments. It was a great pleasure to learn that you enjoyed your time at U Chiang Mai and our food & drink here was to your liking. Thank you for your kind feedback regarding our 24-hour use of room concept was convenince to you. I am also glad that our team members were able to help make your stay more enjoyable.
I hope this is not your last visit to U Chiang Mai as nothing would give us greater pleasure than having the opportunity to welcome you again. If you require any assistance in making a reservation for your next visit, please feel free to contact me personally at gm@uchiangmai.com
Best regards,
Suchitra Sirirak
General Manager
