I was bowled over by the pictures of the hotel when I was researching for my accommodation in Chiangmai. The furnishings were quirky, a classic fusion of European, vintage and Thai touches. Unfortunately besides that this hotel has no more wow factor to impress me to return.
Starting from the hardware of the hotel:
We booked a 2-bedroom unit and that was spacious though there was no TV in the living area.
There was a permanent foul smell in the living area so we stayed in our bedrooms most of the time.
The decorations were really funky and exquisite at first glance, but having spent some time you'll realise that not a lot of thought was given to the actual living in it as some stuff are just not practical.
My BIGGEST complaint would be that the water heater is so so so bad. The water runs cold so you turn it to the left to turn on the hot water, then it heats up and doesn't stop heating up, so it gets increasingly hot so you have no choice but to turn right to cool it down, but it doesn't cool down until you turn it all the way to the right then you can hear the heater clicking off (heater is under the sink). Then it gets cold. Then you turn left again to turn on the heater, once again it just gets increasingly hot till it become scalding, then you turn right to cool it and the heater turns off. There is just NO in between for the temperature so I spent a long time turning on and off and on and off the heater just to shower. Then the shower curtain does nothing to prevent water from flowing off the sides of the bathtub onto the floor. And the frosted glass windows in the bathroom...not sure if it actually blocks anything out as I'm sure the apartment block opposite will still be able to see your naked silhouette when bathroom lights are on at night. So maybe you can only shower in the day. The toilet roll was also placed at an awkward angle so we removed the roll from the holder and placed it at the side.
Free wifi but they only have one access port on each floor so if you're at the end of the corridor and you close the door you can forget about getting a signal. We could not use wifi at all throughout our stay as we could not get a wifi signal at all.
The hotel is near the airport so expect to hear planes taking off and landing at all times of the day. There is also a karaoke nearby so I heard lousy singing till 1am.
The hotel was located at the end of the road, which is about a 200m walk. That itself was a disadvantage given that there are so many more choices along the main road. Nimman is accommodation haven and I would definitely recommending you check others out before this.
What really killed the experience was the staff. Coming from the hospitality industry I do have certain set expectations of a resort, and I can lower my expectations even for a "3-star" hotel like this. But the staff were really very inexperienced and flustered at most times. When we arrived 2 staff seated at the counter was serving another guest, I would have thought at least one of them could come to help us check-in. No acknowledgement whatsoever that we have arrived and there were 4 of us at the lobby. They brought the welcome drink out and just placed it on the reception table. We didn't know if it was for us since they didn't seem to acknowledge us at all, which was extremely rude to me. At least gesture to me that you have seen me and please wait a little while.
Then when I finally got to the counter I asked if the drink was for us, they nodded yes. Given that I spoke fluent Thai so there was no excuse for language barrier. I told them I booked the two-bedroom suite, didn't even get to mention my name they said "you still have to pay THB 4000 balance payment". WOW. After paying they just took the key out, gave it to me and told me to sign the register.
Then as we were on a late night flight we asked to see if they could give us a late checkout. I wasn't even asking for a very late checkout, maybe just 1-2 hours so we can sleep in a little bit more before packing, but they didn't even bother to check they just said no late checkout.
And they really are very bad at multi-tasking so please ask them one question at a time. They will take about 15 minutes fiddling here and there, talking on the phone, appearing busy and all the time I was just staring at them wondering if they heard my question in the first place. It's just extremely rude to not acknowledge your guest and if you are working on a solution, to at least let the guest know you are working on it.
We asked them to store our luggage as we were heading out and when we came back we asked for our luggage. They literally just took out the luggage in the storage area from across the carpark and left it there. They didn't even bother to bring it to the lobby area so we had to walk there to get our own luggage. I swear I am not a mean person and I have never raised my voice with the staff so I am not sure what is with all the animosity or are they all like that?
Like I said, Nimman has a lot more choices so I would not recommend this hotel first. Plenty of other boutique hotels in the area so check those out first.
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