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“The staff lied to us to change tour companies”

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Charcoa Bed and Breakfast
Ranked #200 of 717 Chiang Mai B&B and Inns
Brisbane, Australia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The staff lied to us to change tour companies”
Reviewed November 20, 2010

We booked in advance into Charcoa House in Chaing Mai. We arrived and found the place as described and the facilities were good.
We did however have a problem with staff. We wanted to see some elephants in a way which respected them and helped them so we choose to book into the elephant nature park. We spoke to the woman at reception who had the best English and seemed to be in charge. She went to a corner and pulled out the brochure for the Elephant Nature Park from a large pile (it wasn’t displayed like the other elephant companies). She rang up in front of us and booked us into it for the following day. She confirmed after getting off the phone that she had booked us in for the following day and gave us details of when and where they would pick us up from. When we returned from our outings that day she came up to us and said that the Nature Park had rung back and said that they now didn’t have space for us tomorrow and because of that she had booked us into another one for the following day. She handed us the brochure, it was one of the ones displayed prominently.
We said we definitely wanted to go to the Elephant Nature park and could she please ring up and book us into them the day after tomorrow, she didn’t do this in front of us and we were quite suspicious of this, so we asked her again and she finally rang up in front of us and booked us in for the day after tomorrow. We were quite suspicious and went back to our room and rang the place directly and they said they had room the following day and so we changed the booking ourselves and went, as we wanted to, the following day. We therefore think she lied to us to go on a different company. The reason, we don’t know for sure, but probably commission, or the size of commission between the companies. Pretty disappointed. We won’t stay there again because of this.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank travelrabbit097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    56
    74
    20
    9
    4
See reviews for
19
73
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 6, 2010

stayed there for 3 nites in the superior room. cosy country settings. location is abt 20-25 mins walk away from the night baazar. 20 mins drive from airport. customer service were extremely polite and friendly. breakfast selection might be a little limited. would be good to try their ala carte food which was excellent! (esp the strawberry shortcake) free wifi is an additional plus!

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CharmaineKoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 28, 2010

After spending 6 days on the back of a motorcycle touring around Northern Thailand arriving into the cool secluded haven of Charcoa house was a welcome and needed relief!
The bed was so comfy and the breakfast very delicious.
It was a little bit away from the main markets but it's in a nice popular area.
The room was gorgeous and it was a pleasure to stay there.
It was a bit pricey for Thailand's standards but for us it was just what we needed!

  • Stayed February 2010, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Lamburke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2010

Situated at the north east tip of the walled old town this is a lovely hotel with a peaceful atmosphere away from the hustle and bustle of the town centre. I was with a party of four, me and my girlfriend taking a pantry suite which has the bathroom (a wetroom) and living area downstairs including an lcd tv, fridge, sink and microwave, and the large double bed upstairs with another tv and hifi system. There was plenty of room both upstairs and down, and the aircon was effective and quiet. Our friends stayed in a standard double room which was still well proportioned and well equipped. The hotel offered a decent breakfast selection and there's a shop just next door for emergency beer runs. We walked all over the old town during our stay and found nowhere better to stay. Recommended.

  • Stayed April 2010, traveled as a couple
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Helpful?
1 Thank jmorrisonManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austria
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 24, 2010

This place is a dream - absolutely spotless, staff really friendly, sweet rooms with complimentary water & tea and delicious food. Breakfast is awesome and we had dinner there every night as well.
Also enjoy the little rooftop bar right opposite the hotel - it's really worth a visit.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Laurinchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duns, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2010

Having read all the glowing reports about the Charcoa, we were really looking forward to staying there. It looked so pretty in the photos and the 'de luxe suite' promised to be a real treat.
Alas, treats were not on the cards. Room #4, nearest to reception (and clearly the worst room in the Charcoa!) was minute, had no window - just a glass door opening onto a well-like structure.
The bed was crammed against a wall making access difficult and reading in bed impossible. Noise from the reception area just outside our room made it difficult to get to sleep, added to which, the mattress was like a brick and we awoke next morning aching all over.
The staff were helpful and offered us another, much better room but at an extra 500 baht per night we declined their offer. The problem with the Charcoa is that is has clearly made the mistake of believing its own publicity and, like many hotels/guest houses that have received gushing reviews from Lonely Planet etc, there is, inevitably, an element of resting on past laurels.
Eventually we were moved to a better room (#8) at no extra charge and enjoyed the rest of our stay. On the plus side, most of the staff were helpful and free wi-fi was a definite bonus. Breakfasts were ok but hardly fantastic as they'd been described by another reviewer. Location was fine and cleanliness certainly wasn't an issue.
I would recommed the Charcoa to a friend but with the proviso that they avoided the downstairs rooms like the plague!
Go to the Siam Celadon for a stylish lunch in a pretty shady garden while in Chiang Mai Also, the Tamarind Village Hotel is an oasis of cool chic and great for a sandwich lunch around the pool.

  • Stayed February 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank flashpacker48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Level Contributor
135 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed March 8, 2010

We recently stayed at Charcoa for 4 nights and enjoyed our time there. The location is convenient, in a residential area but with plenty of facilities nearby. This guesthouse is spotlessly clean, well-maintained and very attractive and the staff were all helpful and pleasant. The food in the adjacent Charcoa restaurant is very good and reasonably priced. We noticed several local people eating there and also buying the delicious cakes and pastries.

Our deluxe room was small and yes, the beds and pillows were hard, but otherwise it was well-equipped and very quiet – all good value for money. We had no regrets with our choice to stay there.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aandlkch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charcoa Bed and Breakfast

Property: Charcoa Bed and Breakfast
Address: 4 Soi 1 Sriphum Rd. | Inner The old town, Chiang Mai 50200, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #200 of 717 B&Bs / Inns in Chiang Mai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charcoa Bed and Breakfast 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
We are sure you will enjoy your stay in this beautiful European country house Hotel. Our lovely Restaurant serving you an international meals, original Thai food, different appetizers and delicious coffee grown in the surrounding mountains of Northern Thailand. We would like to invite you to stay at our exclusive Bed & Breakfast and enjoy your holidays in Chiang Mai - The Rose of Thailand. We will be always at your service. ... more   less 
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Also Known As:
Charcoa b&b
Charcoa Hotel Chiang Mai

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