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“Good hotel but, but expensive considering its location”

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Centara Grand at CentralWorld
Ranked #116 of 867 Hotels in Bangkok
Certificate of Excellence
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good hotel but, but expensive considering its location”
Reviewed September 27, 2013 via mobile

I stayed in this hotel for 6 nights. Building is quite good with good service and nice breakfast.
Location is off the city centre and tariff is high.
Central world mall is at a walking distance from the hotel, which is good for shopping. Also, there is a metro station nearby from where direct train is available for city center.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shobs_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGCW, Manager at Centara Grand at CentralWorld, responded to this review, September 30, 2013
Dear Tripadvisor Reviewer,

Thank you so much for your review.

It is a great pleasure to read that enjoyed your stay with us. Also it is wonderful that you feel you received attentive service. It’s something our staff takes great pride in. I will pass your compliments on to them.

Again thank you for your compliments and we all hope we may welcome you again at Centara Grand at CentralWorld.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (417)
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israel
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 27, 2013

We stayed in Bangkok for only a day and a half in Centara Grand which didn"t give us much time for sightseeing or pool. It was planned for buying the last presents which was great because the Centara is very very close to many malls - even in the same building, from the 7th floor - and to the famous MBK and other never ending malls for every budget. For shopping-fans Centara is a very convenient and central place.
We enjoyed a very nice and tasty breakfast, exotic chinese and thai food besides the option for western food. The tables were a little too close to each other for my taste and personal space, but we enjoyed it anyway.The ladies at the lobby very friendly and helpful like the rest of the many bellboys and team at the hotel.
We had a room on the 49th floor with a breathtaking view, supercomfortable kingsize bed. Very clean and well equipped. We appreciate the ecological way of housekeeping (replacement of linnen on request-card or hanging towels on rack-"policy")
Our check-out was quick , uncomplicated, and organized
Again I like to thank for your nice and friendly service! We will definatly recomend you to other tourists

Room Tip: Do anything possible to get a high floor.The higher the better. We had the 49th and didn"t stop...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank 61158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGCW, Manager at Centara Grand at CentralWorld, responded to this review, September 30, 2013
Dear Tripadvisor Reviewer,

We are happy to hear that you were well looked after by our team, especially in our Executive Club. I will make sure to pass on your kind comments as our team is always excited to receive some praise and recognition. I also appreciate your feedback regarding our rooms.

We are looking forward to having you back in the near future and please let me know if there is anything I can do assist with you next visit.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 26, 2013

Nice hotel in a good location. Connected to high-end malls. Excellent service. Concierge staff were helpful.

Pizza at The World was delicious. Breakfast buffet spread was very limited, though -- more comparable to those offered in 3 star hotels than in 5 star hotels.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PDy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 25, 2013

Excellent buffet breakfast spread. We enjoyed the executive lounge club as well which offered views of Bangkok city. The service was good. We were close to everything that we wanted to do.....shopping, Jim Thompson museum, food.

Room Tip: A room with views of the city and looking at the river taxi going up and down
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Renee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGCW, Manager at Centara Grand at CentralWorld, responded to this review, September 30, 2013
Dear Tripadvisor Reviewer,

Thank you so much for your review.

It is a great pleasure to read that enjoyed your stay with us and that you love the ambience of the hotel. We all hope we may welcome you again at Centara Grand at CentralWorld.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 25, 2013 via mobile

Nothing I like about this hotel but its prime location. Rooms are mediocre. Dust was everywhere. House keeping service was slow. We had to call 3 times to get towels which had been taken away but housekeeping staff and forgotten to replace new ones. However, hotel is in a very convenient location. It's has an access to many shopping malls. There is a walkway that connects the hotel with Siam Paragon and Siam Square, and other major shopping mall in the area. If you're here for shopping. It's recommended.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OrawanK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGCW, Resident manager at Centara Grand at CentralWorld, responded to this review, October 1, 2013
Dear Trip Advisor Reviewer,

Thank you for letting us know that your experience was not as you felt it should be.

We always value feedback from our guests and when the feedback is lacking total guests experience we revise, review and improve the standards to avoid such a re occurrence from happening agian.

We very much look forward to welcoming you back to Centara Grand at Centralworld in the future

Sincerely Yours,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 25, 2013

My partner and I stayed at this hotel for three nights in a Superior World Room. It was the last three nights of our holiday so we decided to splurge and go 5-star. Although it was a good idea in theory, this hotel probably wasn't best suited for us. It is clearly very upper class, and we feel like the staff looked down their noses at us. The service was cold at times (with the exception of our very friendly bellboy), probably because they knew we were only in our early twenties and didn't have the type of money that a hotel of this standard was looking for. The sky-bar had an excellent view, but the vibe was not for us.

Our room was superb. Very clean and very modern - very impressive. Amazing bathroom, with a huge bath and shower. The view was quite nice as well.

Breakfast was nice, but not up to the 5-star quality we were expecting. We ate better breakfasts at 3- and 4- star hotels. There was no wait for tables, but again, the service was not the best.

If upper-class is what you're used to, then this is the hotel for you. If you have money and are used to the lifestyle, then I guarantee you will enjoy this hotel and the staff might be a bit kinder to you. We probably would have been better suited to a more humble hotel.

Stayed as a couple.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jasmine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGCW, Resident Manager at Centara Grand at CentralWorld, responded to this review, September 26, 2013
Dear Trip Advisor Reviewer,

Thank you for your comments dated 25th September 2013.

We are most alarmed regarding your comments of staff and service and we will immediately take corrective action in this area to make improvements.

We very much look forward to welcome you back

Sincerely yours,
The management
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Tel Aviv, Israel
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 23, 2013

This was the perfect end of our stay in Thailand. We booked a superior room, when we arrived at 4 pm our room still wasn't ready. We immediately upgraded to suite on 49th floor. The suite is amazing, beautifully designed with fabulous view, you feel on the top of the world. Location is perfect for shopping. The pool on the 26th floor is very nice. The staff is very polite and helpful. We loved our stay here and definitely will come back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank tanuha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGCW, Manager at Centara Grand at CentralWorld, responded to this review, September 24, 2013
Dear Tripadvisor Reviewer,

Thank you for your very kind comment, We are so sorry that the room was not ready when you arrived. However, we always do our very best to make our guests happy. The team at Centara Grand at CentralWorld looks forward to welcoming you again for another memorable hotel experience in the near future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand at CentralWorld

Property: Centara Grand at CentralWorld
Address: 999/99 Rama 1 Road | Pathumwan, Bangkok 10330, Thailand
Location: Thailand > Bangkok > Siam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Spa Hotel in Bangkok
#71 Business Hotel in Bangkok
#100 Family Hotel in Bangkok
#103 Luxury Hotel in Bangkok
#120 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand at CentralWorld 5*
Number of rooms: 505
Official Description (provided by the hotel):
In the heart of Bangkok, the hotel seamlessly connects to its own convention centre and shopping centre. The 505 rooms and suites are beautifully spacious (up to 387 sq m.) and boast panoramic views. For leisure, there’s a 25-metre pool, a spa, tennis courts, and a fitness centre. The hotel is a phenomenal dining destination, with Redsky rooftop restaurant & bar, a champagne bar, and a Tapas bar. ... more   less 
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Also Known As:
Centara Grand And Bangkok Convention Centre At Centralworld:
Centara Grand & Bangkok Convention Centre At Centralworld: Hotel Bangkok
Centara Grand At Centralworld Bangkok

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