[For some reason, Kuppa is listed twice on tripadvisor (as “Kuppa” and as “Kuppa Sukhumvit 16”) so, I’m going to post this review twice, so everyone can benefit from it.]
Sukhumvit 16 is a nice little soi, and there are a number of lovely little shops and restaurants along its length. Kuppa has been around for years and has a strong reputation (completely unfounded). This review is based on three visits over the last few years (breakfast for two, lunch for six, and drinks for two), the most recent being this past weekend. I always felt Kuppa was just too mediocre to deserve a review, but our recent experience kind of pushed me over the edge.
Like many things in Bangkok, Kuppa makes quite a good first impression. It looks nice when you walk in. It’s nicely decorated, and the space is warm and appealing. But don’t look too closely, or you’ll spoil it. Look at tables waiting to be cleared. Note the full plates of food people didn’t eat. I’ve always been struck by that. On our recent visit, several tables were waiting to be cleared (more on that in a moment), with full plates of uneaten food, including a complete slice of cheesecake. The slice had been pushed around, even turned over, but it had not been eaten. Is Kuppa frequented by anorexics who order food and don’t eat it? Is it hi-so affectation? Ladies who lunch? Or is the food just not that good?
There are two dominant characteristics of any visit to Kuppa. First, the food is totally mediocre. Dishes are beautifully presented on lovely plates and the food itself is bland. Much more care has gone into appearance than flavor. Second, and much more importantly- the service is awful- appallingly, horrifyingly awful. The servers are smug, apathetic, (god forgive me) lazy. There are always multiple servers milling around uncleared tables as patrons wait to order. If pressed to do their jobs, they become surly and rude! For this price range in this area, Kuppa is a contender for worst service in Bangkok. I’m not sure, but I have the impression that Thai patrons get better service than foreign patrons. I’d be curious of others have this experience.
Look- don’t believe me. Just look at the breakdown of reviews: at this writing, 19 people of 79 have written ‘poor’ or ‘terrible’ reviews for “Kuppa;” that means 24% of the people who ate here hated it (not including my review). Now, roughly 10% of people who write reviews are malcontents who hate everything, I grant you that. But, 24%? One out of four people who come here rue the experience. That speaks for itself. Another 19 out of 79 thought it was just average. That’s another 24%. So, your odds with Kuppa are around 50% that your experience will be just ‘eh’ or bad or really bad.
If your time is limited, and if you like value for money (don’t even get me started on the prices), go somewhere else. If poor service will ruin your day, avoid Kuppa like the plague. Or, go ahead and try your luck and leave your own review; just look at the tables as you go in and sit down—look at all the food left on the plates, still waiting to be cleared.
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