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“Overhyped. Overpriced. Horrifically. Bad. Service.”
Review of Kuppa

Kuppa
Ranked #1,109 of 11,388 Restaurants in Bangkok
Price range: $0 - $100
Cuisines: Italian, International, Cafe
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Restaurant details
Good for: Romantic, Large groups, Special occasions, Families with children, Business meetings
Dining options: Breakfast, Lunch, Dinner, Late Night, Reservations
Neighborhood: Sukhumvit
Description: Since 1997, Kuppa offers guests a wholesome, home-style dining experience. Join us for brunch through to late-night dessert and try our home-roasted specialty coffee.
Reviewed January 14, 2013

[For some reason, Kuppa is listed twice on tripadvisor (as “Kuppa” and as “Kuppa Sukhumvit 16”) so, I’m going to post this review twice, so everyone can benefit from it.]
Sukhumvit 16 is a nice little soi, and there are a number of lovely little shops and restaurants along its length. Kuppa has been around for years and has a strong reputation (completely unfounded). This review is based on three visits over the last few years (breakfast for two, lunch for six, and drinks for two), the most recent being this past weekend. I always felt Kuppa was just too mediocre to deserve a review, but our recent experience kind of pushed me over the edge.
Like many things in Bangkok, Kuppa makes quite a good first impression. It looks nice when you walk in. It’s nicely decorated, and the space is warm and appealing. But don’t look too closely, or you’ll spoil it. Look at tables waiting to be cleared. Note the full plates of food people didn’t eat. I’ve always been struck by that. On our recent visit, several tables were waiting to be cleared (more on that in a moment), with full plates of uneaten food, including a complete slice of cheesecake. The slice had been pushed around, even turned over, but it had not been eaten. Is Kuppa frequented by anorexics who order food and don’t eat it? Is it hi-so affectation? Ladies who lunch? Or is the food just not that good?
There are two dominant characteristics of any visit to Kuppa. First, the food is totally mediocre. Dishes are beautifully presented on lovely plates and the food itself is bland. Much more care has gone into appearance than flavor. Second, and much more importantly- the service is awful- appallingly, horrifyingly awful. The servers are smug, apathetic, (god forgive me) lazy. There are always multiple servers milling around uncleared tables as patrons wait to order. If pressed to do their jobs, they become surly and rude! For this price range in this area, Kuppa is a contender for worst service in Bangkok. I’m not sure, but I have the impression that Thai patrons get better service than foreign patrons. I’d be curious of others have this experience.
Look- don’t believe me. Just look at the breakdown of reviews: at this writing, 19 people of 79 have written ‘poor’ or ‘terrible’ reviews for “Kuppa;” that means 24% of the people who ate here hated it (not including my review). Now, roughly 10% of people who write reviews are malcontents who hate everything, I grant you that. But, 24%? One out of four people who come here rue the experience. That speaks for itself. Another 19 out of 79 thought it was just average. That’s another 24%. So, your odds with Kuppa are around 50% that your experience will be just ‘eh’ or bad or really bad.
If your time is limited, and if you like value for money (don’t even get me started on the prices), go somewhere else. If poor service will ruin your day, avoid Kuppa like the plague. Or, go ahead and try your luck and leave your own review; just look at the tables as you go in and sit down—look at all the food left on the plates, still waiting to be cleared.

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2  Thank supakorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 - 194 of 310 reviews

Reviewed January 4, 2013

Overpriced for the quality of the food.
Service slow and uneven. It seems that they just don't care as much as they used to. Try somewhere else. There are lots of restaurants in Bangkok that are better than this one.

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Thank MarkM099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Eat there over 10 times.
Not every dish is similar in quality but we have our favourites there.
Great place for a light diner with their salad being the family top choices.
Thai food is also excellent.
Risotto is not very nice same for the quiche.
Desert are very nice.

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Thank marcnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

I discovered this place on tripadvisor and have since been back a number of times, usually on Sunday mornings. Food has always been delicious and the staff is usually pretty efficient. I haven't been in the past 2 months, but I will have to go back to confirm the negative comments above.

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Thank Dylan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

Kuppa is a peaceful restaurant, plenty of space, calm and pleasant. The food is good and although service may not be the quickest it is fine by Bangkok standards. The staff are friendly, helpful, and never seem to forget a face. The drinks selection is really good, and those of you who don't have to worry about calories should really try the pork with crackling and mash....sadly I should worry about calories, but hey, I'm on holiday.....

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Thank CaptainswifeCannes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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