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Reviewed March 21, 2019

After I had booked my stay at this hotel I wanted to move my booking forward one day. The hotel had no obligation to meet my request as it was a non refundable booking,but they were more than happy to move my booking forward one day without charge. I stopped in at the hotel on my way to Pattaya for three days and asked them if they could mind my luggage until I returned to check in. This was also not a problem and didn't charge me baggage storage rates like some other hotels do. When I checked in three days later the woman on the front desk recognised me immediately and after getting my bag inquired how my trip to Pattaya went. Unfortunately service as good as this is hard to come by in most hotels. I have stayed in dozens of hotels in Bangkok with most of them more expensive than this hotel but I haven't stayed in a better room. Very spacious with a large bed ,two chairs and a little coffee table. The room also has without a doubt the best bathroom of any hotel I have stayed in. A huge very clean bath,a huge separate shower and a large vanity. The location was also very appealing being down the end of soi 13 , close enough to everything but far enough away from the noise ... This was my 34th trip to Thailand and one of my most pleasant hotel stays. Without a doubt this will be my first choice hotel whenever I'm in Bangkok.

Date of stay: March 2019
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
2  Thank 281barryk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pisit C, General Manager at Citichic Sukhumvit 13 Bangkok by Compass Hospitality, responded to this reviewResponded April 3, 2019

Dear 281barryk,

Thank you for excellent review on Trip Advisor as recent stay Citichic Hotel.
We're very pleasure to read our service & facilities was met your expectation.
Thank you for compliment front desk staff was provided a very good service care on luggages.
And also put the first choice hotel when you in bangkok.
Our small 37 rooms hotel but "hidding gem" (loved it.)
We're looking forward to see you again soon!!!

Best wishes
Pisit C.
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2019

This is a nice enough hotel, and very good value for money. It is a bit of a walk from BTS/MRT but not too bad as long is it is not raining. They have a shuttle car if you happen to be leaving at the right time. There are a reasonable number of places to eat nearby in Soi 11, taxi's are easy to get at the front of the hotel. Staff are extremely friendly. We booked an extra bed but the room was too small to fit the extra bed. Very quiet at night, good wifi, nice bathroom with bath

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Stotty6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pisit C, General Manager at Citichic Sukhumvit 13 Bangkok by Compass Hospitality, responded to this reviewResponded March 14, 2019

Dear Stotty6,

Thank you for taking the time to share your feedback.
We hope to welcome you back to our hotel very soon!

Yours sincerely,
Pisit C.
General Manager

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Reviewed March 10, 2019

The staff at this hotel is extraordinarily nice. The facilities would be good, if they were not so old and in some cases not functioning. The pool is nice, but the lack of shade makes it impossible to relax for longer than a few minutes.
This hotel clearly is in need of some renovation, but otherwise can be recommended.
Quite a long walk to Nana BTS along a road with dangerous traffic

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Urs W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pisit C, General Manager at Citichic Sukhumvit 13 Bangkok by Compass Hospitality, responded to this reviewResponded March 10, 2019

Dear Urs W,

Thank you for feedback Citichic Hotel.
It's nice to read you enjoyed our staff service.
We have plan to renovate on May 2019 including room & facilities.
Please call the front desk for Tuk Tuk service and depart every 30 minutes.
We're looking forward to welcome you again soon.

Best regards
Pisit C.
General Manager

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Reviewed February 22, 2019

One of Bangkoks hidden gems. Great staff always pleasant, great rooms. If I say too much the place will be full next time I go, but I'm already booking for my return in May. Shop nect door and Thai kitchen around the corner

Room tip: More Sugar for the tea
Date of stay: February 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with compasshospitality.com
Thank Daydream05368369970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pisit C, Manager at Citichic Sukhumvit 13 Bangkok by Compass Hospitality, responded to this reviewResponded March 1, 2019

Dear Daydream05368369970,

Thank you for excellent review for Citichic Hotel.
"If I say too much the place will be full next time I go"
Oh I love this comment very much and anytime you come please let me know.
We will always have the nice room for you.
See you soon on May 2019

Best wishes,
Pisit C.
General Manager

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Reviewed February 14, 2019

We enjoyed our stay at Citichic. What's probably the best about it is its prime location, located very close to many restaurants and a short walk to terminal 21. The room was nice! The bed is comfortable, the bathroom is big and has a bathtub! The water pressure is amazing. Only reason I give this 4 stars is because the pool is old and run down, has pieces out of the bottom tile of the pool. Would not swim in it. The gym looks fine though. I recommend this place for sure!

Date of stay: February 2019
Trip type: Traveled with family
2  Thank 148shannono
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pisit C, General Manager at Citichic Sukhumvit 13 Bangkok by Compass Hospitality, responded to this reviewResponded February 22, 2019

Dear 148shannono,

Thank you for feedback and recommend as recent stay Citichic hotel.
We do apologize for inconvenient for the pool and we have planed to make renovation in after april this year.
It's very pleasured to read you enjoyed stay with our service and facilities.
Looking forward to see you soon.
Best wishes,
Pisit C.
General Manager

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