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“Do not believe the management”

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The Euro Grande Hotel
Ranked #550 of 879 Hotels in Bangkok
Reviewed November 8, 2012

I have stayed in this hotel a couple of times and because of that i got a special VIP discount card from the manager grating me to stay in a room in this hotel for 890 Bath. Yesterday I tried to book again a room and this was the response of the management:

Thank you for e-mailing The Euro Grande Reservation.

We appreciate your e-mail and are dedicated to provide “Best in Class” service
by responding to all queries as quickly as possible.

We received your e-mail regarding your VIP Card 890.Due renovation for
Standard Rooms we regret to inform you that we are unable to grant the 890
VIP Card for awhile.

As one of our valued customers, your satisfaction is one of our primary
concerns. Please accept our apology.

However, I would like to offer our Grande Deluxe Room:
1,990 Single w/ Breakfast
2,490 Double w/ Breakfast

Thank you for choosing us. We look forward to the pleasure of having you as
our guest.

Sincerely,
Front Desk Reception

Room Tip: Do not stay in a hotel where promises are broken, donot believe anything they tell you or give you...
  • Stayed: November 2012, traveled with friends
    • Value
    • Service
3  Thank lentravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsethi, Owner at The Euro Grande Hotel, responded to this reviewResponded December 4, 2012

Dear Customer,

I would like to begin by whole-heartedly apologizing for your horrible experience with the front desk and would like to assure you that such a mishap will not happen again. I am the grandson of the owner of this hotel and am ashamed of the response you got. On behalf of the Euro Grande Hotel, I would like to offer you the same VIP rate you received before for your next stay at the Euro Grande Hotel. I understand that after this mishap, you may chose not return but if you do, please contact me at the e-mail given below and I guarantee you remarkable Thai Hospitality at its best. Once again, I sincerely apologize. Thank you very much for your review; It is your support that will allow The Euro Grande Hotel to satisfy its future customers and improve its hospitality to reach its maximum potential.

Regards,
Tharin Sethi
syd_584@hotmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 - 85 of 190 reviews

Reviewed August 23, 2012 via mobile

On different occasions have I stayed at the Euro Grande hotel and have experienced the warm and friendly service they have given.
Located in Sukhumvit , just a few minutes to the Emporium shopping Mall and thé BAngkok train system, I could not find a better place for the value of money.
At the moment they are doing a major renovation , hence so I have booked at a different place.
Once they are done.. We will be back.
Special thanks to Khun Dolly.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank AmornRenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

A bit old, but good for its price if you can find a deal on Agoda or similar. A bonus is the large number of excellent Japamese resturants in the area. (Avoid the hotel resturant.)

  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank M_I-I_K3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsethi, Owner at The Euro Grande Hotel, responded to this reviewResponded December 4, 2012

Dear Customer,

Thank you very much for your positive review. We are working on renovating the exterior and interior of the hotel and have just started a huge project to remodel the building so hopefully it will appeal to customers more in the near future. We are also working on reducing the prices and increasing quality of food in the hotel's restaurants. Your satisfaction is our utmost priority and we thank you whole-heartedly for your review. Should you have any further feedback for the management, kindly contact us at theeurogrande@csloxinfo.com

Thank you,

Tharin Sethi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2012

The reception desk was very helpfull, the rooms where clean, the location is good, the breakfast included and the staff was very friendly. So what do you expect more from a hotel?
Sure it is not a 5 Star place, but if you compare the price between this hotel and the 5 Stars on Sukhumvit you will not regret staying here

  • Stayed: March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lentravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2012

very nice rooms. very polite staff. good location . very near to station. provides free tuk tuk till station. breakfast was amazing. very reasonable and comfortable stay.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GeetaThapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2011

I wouldnt bother its in a bad location you need to wlak a mile to get anywhere rooms are in depsprate need to a re-fit old and run down. no internet in the room on 6th floor. It did have a pool but was closed and full of Japanese Koreans ect staff where nie and you dont need a credit card or pay up front when you check in. All I can say about this place is its neither Grade or European "Tick"

Room Tip: Dont bother its too run down
  • Stayed: August 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Thank antonyhatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2011

i stayed here 2 times great for value short ride to soi cowboy
breakfast ok location good
will stay again

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank blocker64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Euro Grande Hotel

Address: 249 Sukhumvit Soi 31 | Khlongtan Nuea, Wattana, Bangkok 10110, Thailand (Formerly Bobsons Suites Bangkok)
Phone Number:
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #550 of 879 Hotels in Bangkok
Price Range: $32 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Euro Grande Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
A BOUTIQUE THREE-STAR HOTEL IN A GREAT LOCATION The Euro Grande Hotel is located in the heart of the Sukhumvit's EM District, comprising the Emporium, the EmQuartier and the planned EmSphere Shopping Malls. Emporium and EmQuartier are two of Bangkok’s best malls and offer a myriad of choices for the visitor; high-end boutiques, department stores, a wide range of restaurants, food courts, cineplexes etc. While the Phrom Phong BTS Skytrain station is a10-15 minute walk from the hotel, the hotel offers a shuttle service to Sukhumvit Road, making it easy to explore Bangkok’s many attractions. Sukhumvit Soi 31 hosts some of Bangkok's best independent restaurants and bars offering a range of cuisines; Italian, Japanese, Thai, Indian and many others, ensuring great food experiences are just a walk away from The Euro Grande. The area around the hotel also has many quality spas and a 24-hour convenience store is located opposite the hotel. Two of Bangkok's famous nightlife areas are located close by; Sukhumvit Soi 33 is on a parallel road and Soi Cowboy on Sukhumvit Soi 23 is five minutes away by taxi. Benjasiri Park, located across Sukhumvit Road from Soi 31, has a lake, abundant greenery, a jogging track, outdoor fitness equipment etc. and is a great place to get some exercise and fresh air! The Euro Grande’s facilities and services include generously sized rooms and suites, an outdoor swimming pool, Q’Zeen coffee shop and bar, laundry and dry-cleaning service, daily Housekeeping services, complimentary Wi-Fi Internet in rooms and public areas, complimentary luggage storage, complimentary covered parking, complimentary drinking water, non-smoking floors etc. Rooms are air-conditioned and have ensuite bathrooms with toiletries provided. The 'Classic' rooms feature bath tubs and the 'Chic' rooms feature showers. All rooms have flat-screen TV’s with over 60 cable TV channels, electronic safes, electronic door locks, minibars, hot water kettles, hairdryers etc. ... more   less 
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