The real thing is far from the website photos. The room they gave us (a one bedroom deluxe), which they said was one of the best, was quite horrible. Cheap finishings, the wooden floor badly scratched, rug looked dirty, the bathroom counter stained, sofa looked like it hasn't been shampooed eversince it was brought to the room, closet shelves had brown stains, toilet seat had dried up pee in the nooks.. The towels and bathrobes were quite old and thin from so many washes and they provided used slippers which they washed and was seriously frayed. The windows were quite dirty too so it kinda ruined the nice view from the 27th floor. Room service was quite awful as well. Overcooked pad Thai noodles and noodle soup that was lacking flavor. My husband and I complained of course and they responded quickly. We had the head of housekeeping and a corporate account manager in our room in no time. They were nice enough to listen to all our complaints and they apologized. But they said that was one of the best rooms they had so we just left. We were planning to stay a month and had already paid at check in. They said it will take 2 weeks for the refund although we had to pay for one night. The staff I must say were really nice even after all our complaints and they didn't give us any grief for wanting to refund a whole month's worth payment. We ended up staying at the Radisson suites nearby which is a thousand times better and even cheaper.
- Official Description (provided by the hotel):
- All of the sleek, spacious 163 rooms, wrapped in muted earth tones with vivid accents, feature charity-profiting photos for purchase. Each room provides a kitchen, WiFi Internet, and an MP3-connectable sound system. Aside from the complimentary shuttle, housekeeping, and facilities such as the pool, gym and restaurant, we also offer a matchless Lifestyle Manager service.Take advantage of neighboring restaurants, bars, and spas, by showing your keycard for exclusive discounts and free entrance. ... more less
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- Also Known As:
- Fraser Suites Sukhumvit Hotel Bangkok
- Fraser Hotel Sukhumvit
- Fraser Hotel Bangkok