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“BUGS everywhere!!!”
Review of Urbana Sathorn

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Urbana Sathorn
Ranked #361 of 883 Hotels in Bangkok
Reviewed March 29, 2013

We just checked in with 2 kids. Our room was upgrade to premium so we were happy in the begining. The appartment is very big with living room, 2 bedrooms and and 2 bathrooms but there are bugs everywhere. it is middle of the night and I cannot sleep as just found one in bed.This is lowest quality I have ever been to. We are checking out first thing in the morning :-(

  • Stayed: March 2013, traveled with family
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3  Thank Marzena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Sathorn, responded to this reviewResponded May 13, 2013

Dear Marzena G

Thank you for your clarification following your stay at Urbana Sathorn. We appreciate for every single comment that would help us to determine consumer’s needs. We will take every feedback into the development plan in order to complete customer’s satisfaction.

After we have been informed that bugs or unwelcomed creatures are spreading all over the property. We, the management team, are truly apologizing for these inconveniences. We executed to utilize better efficient method to solve this problem. We are now taking an action on determining the most efficient way to terminate these bugs and the conclusion is made. The problems should relief real soon.

We do hope that you will consider and give us a chance to stay at Urbana Sathorn again. If there are any further questions or comments, please kindly reach back to us.

Sincerely yours,

Management Team
Urbana Hospitality (Langsuan and Sathorn branches)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 - 314 of 725 reviews

Reviewed March 25, 2013

the next time i go to Bangkok i hope to stay here again. I had an enormous one bedroom apartment that i was upgraded to for no obvious reason. I didn't need any of it but there was a full kitchen and even a washing machine in the room. Would be a great place for a family or a longer business stay. The view of the city is great. I loved the location. Right across the main drag is Convent Road which is a wonderful, vibrant residential and small business neighborhood. Lots of great street food and only a 10 minute walk to the sky train. Its also in walking distance to the night market. I have also stayed at their sister hotel, The Urbana Langsuan, which is a great place but i think this hotel is a little better. It also has a good restaurant and bar and the breakfast is great and somewhat reasonably priced. Staff was very helpful.

  • Stayed: March 2013, traveled solo
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1  Thank BostonJaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

We only stayed for 1 night but will definitely return here, excellent service, great rooms everything was top quality, I have nothing but good things to say about our stay. We had a cot brought up to the room for our young Daughter which she loved & was just like being at home it had everything you could need.
The room overlooked the pool which was great to have a swim in, lovely size & great view of the city.

  • Stayed: March 2013, traveled with family
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1  Thank PaulieR_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

I have been staying at this on my every trip to bangkok, and i can sense the slipping in service since 4 years ago. Rooms are OK, and they have refurbished the breakfast longe to double as a function room. But as with most owner managed properties, i can see corners being cut in service for a grander look. Wi-fi was a lot better, but handsfree phone in room was dead. TV cabling was out, and i had to fix that myself.... Emphasis by owners seems to be on facilites rather than service?? I took a pair of cotton bedroom slippers with me when i checked out, and they wanted to charge me THB200 for it?? I understand they are going to up the rates soon by 25%+ or more, so it would not of better value for individuals on business trips. For families, it is still cheaper than renting 2-3 hotel rooms. But with Ascott and many other service apartments coming up, Urbana got to seriously rellok at their offerings to compete. I am reviewing my options for next Bangkok trip....

Room Tip: Ask for room on higher floor, or facing away from main road to escape traffice noise in the morning
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  • Stayed: March 2013, traveled on business
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3  Thank ray167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Sathorn, responded to this reviewResponded May 13, 2013

Dear ray167

Thank you for your cordial feedback following your stay at Urbana Sathorn. We appreciate for every single comment that would help us to understand consumer’s needs. We will take every complaint seriously in order to improve customer’s satisfaction.

We have investigated the property thoroughly. The property was established for over past 5 years. We, the management team, agreed to put the property into the maintenance. We are deeply apologizing for any inconveniences that could occur during the process. All the problems shall be solved and represent the better quality of service soon.

We do hope that you will consider and give us a chance to stay at Urbana Sathorn again. If there are any further questions or comments, please, feel free to contact us.

Sincerely yours,

Management Team
Urbana Hospitality (Langsuan and Sathorn branches)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

Stayed for business over 2 weeks. Stayed in this hotel when it was under the previous hotel management. The furnitures and fittings were still the same with nice furnishings. However, maintenance and service standard is 3 stars the most in latest visit. The towel smelled so bad and stained. The room looked tired and old. Dust collected at corners, stains on sofas, furnitures, finger prints on lifts, toiletaries toilet papers not replenished. Noticed the housekeeper used the same mop to clean all the rooms on the same floor! Well, she looked overwork. Swimming pool looked so nice but upon getting in, the slime on the pool wall and ground and water quality is horrendous. There was no no smoking floor. Receptionist didn't know anything and didn't seem to have professional managers around to manage. Breakfast looked like it's just to get by - cheap sausages, massive carbohidrates chinese noodles. Thank you but if service is important to you, think again if you want to stay here. Just down the road is Marriott and Ascott.

  • Stayed: March 2013, traveled on business
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3  Thank B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Sathorn, responded to this reviewResponded May 13, 2013

Dear B C

Thank for your cordial comment following your stay at Urbana Sathorn. We appreciate every single comment that would help us to indicate consumer’s needs. We will take every comment into the development plan in order to improve customer’s satisfaction.

The property was established for over past 5 years. We have revised all the comment and gone throughout the building. We, the management team, agreed to take an action on property maintenance. In the present, we are on the process. We are highly apologizing for this inconvenience. All process shall be completed with the higher quality soon.

We do hope that you will consider and give us a chance to stay at Urbana Sathorn again. Please, do not hesitate to contact us if there are any further questions or comments.

Sincerely yours,

Management Team
Urbana Hospitality (Langsuan and Sathorn branches)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

Urbana Sathorn 55 South Sathorn Road, Tungmahamek, Sathorn Bangkok, 10120 is a part of the Fraser Group of hotels. Situated on the business end of Sathorn Road only a couple doors down from the Australian, Malaysian and German Embassies and the Banyan Tree Hotel. Most of the restaurants along this end of Sathorn Road are upmarket and priced accordingly. The hotel has a large open reception area with one and two bedroom serviced apartments. The apartments are not overly large however very comfortable and probably due for a “face-over” with some paint.

Rooms are ideal for a family or short term business travellers who wish cook limited meals in there hotel rooms. The rooms have a small two burner glass top stove, microwave oven, electric kettle and a refrigerator with glassware utensils for cooking cutlery for eating. The hotel has a large swimming pool and gym and restaurant which serve buffet style meals. I can only speak from the experience of eating breakfast in the restaurant which is “fair but not over the top”. The staff are very helpful and friendly. Rooms are upwards of US$90 per night, are cleaned daily.

Convent Street (so named because of the convent in the street), is across Sathorn Road, almost opposite the Urbana, this street will take you to Sala Daeng Sky-train station. There more options for reasonable priced restaurants and an Irish pub at the top end of Convent Street and around the corner near the station. The infamous Patpong Road is not far from Sala Daeng. There is also a very good Mexican restaurant across Solim Road opposite Convent Street, which is worth a visit.

  • Stayed: January 2013, traveled on business
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1  Thank ChinaGaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We stayed for at this aparthotel for 3 nights in February 2013, we were part of a group of 8 so had a 3 bed apartment and a 1 bed apartment. Urbana Sathorn is quite new and is a quality hotel. Could not find fault with it - lovely apartment with views across Bangkok. The hotel swimming pool is excellent; Good location, with plenty of restaurants and bars in the area. Definately would go back!

  • Stayed: February 2013, traveled with family
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Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Urbana Sathorn

Address: 55 South Sathorn Road | Tungmahamek, Bangkok 10120, Thailand
Location: Thailand > Bangkok > Sathorn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#115 Spa Hotel in Bangkok
#220 Luxury Hotel in Bangkok
Price Range: $54 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Urbana Sathorn 4.5*
Number of rooms: 1
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Also Known As:
Fraser Suites Urbana Sathorn Hotel Bangkok
Fraser Hotel Bangkok
Fraser Hotel Urbana Sathorn

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