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Reviewed August 11, 2019 via mobile

I was surprised to see the entry level studio room being larger than expected! I was allocated level 7 -if this is the same size throughout the hotel? If it is, well it is a nice surprise as i have stayed in citadines soi 23 which the same room category semeed slightly smaller in size. Loved the cleanliness and the basic toiletries provided. Room service clean up seemed to start early at 7am. I could hear the vacuum cleaners. So if you are light sleeper or late riser you might not be pleased. One suggestion- If they could add one thin bathrobe to the room. Other a good stay in a lively area.

Date of stay: August 2019
Trip type: Traveled solo
1  Thank TrailsOfAnne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded August 10, 2019

Dear TrailsOfAnne ,

Greetings from Citadines 11 Bangkok!

Thank you for your kind feedback. We are pleased to know that you were satisfied with our room and location. We are looking forward to welcome you again soon.
Kind Regards.
Beer ( Assistant Guest Service Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2019 via mobile

· The location was convenient and THAT IS EXACTLY WHY I chose the place.
The staff was very polite and co-operative BUT THAT DID LITTLE TO RECOMPENSE for the failings.

· The one bed suite is described as 43sq m on the website - what it DOES NOT reveal is that the Bedroom is a pigeonhole, making movement difficult, and that the area is disjointed and awkward placing of the lounge makes the apartment unusable.
Moreover, the WC and shower are two separate bathrooms, resulting in two tiny enclosures. One almost had no space in the WC.
The windows couldnt drown out the BLARING MUSIC playing on the clubs opposite the street, and that went on till about 2 AM, resulting in 5 SLEEPLESS NIGHTS !

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank PavanSethi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded August 8, 2019

Dear PavanSethi,

Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. We are looking forward to welcome you again soon.
Kind Regards.

Beer (Assistant Guest service Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019

Stayed here for 2 nights and it was really good value for money. Its location near to the Nana BTS station made it very convenient to do shopping, eating, or go to other areas of the city. Public transport was readily available in the area.
I stayed in a studio room which was quite clean and comfortable, and adequate for a couple or single person like myself. It was well equipped like other Citadines properties with a kitchenette and all the necessary typical in-room items such as cooking utensils, ironing equipment, etc. The WIFI service was also good.
My room was situated right at the end of the corridor on the 4th floor, which was quite low and didn't really have much of a view except for the neighbouring buildings. Nevertheless it was very quiet and one couldn't hear much noise outside or from the room next door.
The hotel serves a buffet breakfast in the lobby level and I heard from my travelling companions that it was very good value for money at 290 baht per pax. Unfortunately, I skipped breakfast as I was not hungry in the morning.
All the staff were very friendly and always helpful, especially when it came to hailing a taxi for us and helping us to negotiate the taxi fares.
My only complaint about the room was the shower, whose water temperature was always so difficut to adjust - it was always either too hot or too cold.
Outside on the street of Soi 11, one cannot help but feel irritated by the many desperate ladies soliciting for 'business' aggressively whenever you walk down the street, even when my friend had his wife walking with him!

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Philipjan888
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded August 8, 2019

Dear Philipjan888,

Greetings from Citadines 11 Bangkok! Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location.please be noted that the breakfast charged is THB 220 per person per day. On the other hand, we regret to learn of your negative experience during your recent stay and we sincerely wish to apologize for the discomfort and inconvenience caused to you. We are looking forward to welcome you again soon.
Kind Regards.
Beer ( Assistant Guest Service Manager)

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Reviewed August 7, 2019 via mobile

Stayed their twice within a month can only speak for itself. Very professional helpful staff at all times ever smiling. Kudos to staff .. I forgot my sunglasses reunites with them 5 weeks later. Thanks for keeping them for me. I give them 5 stars. Clean , friendly , hospitable and respectful. Great restaurant food at reasonable pricing

Date of stay: August 2019
Trip type: Traveled solo
1  Thank babyman77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded August 8, 2019

Dear babyman77 ,

It was a great pleasure receiving such wonderful review and thank you very much for taking time to share your stay experience with us. We are most delighted to hear that you enjoyed our room and amenities together with excellent service from our staff. From all of us at Citadines Sukhumvit 11 Bangkok, we look forward to welcoming you back for another memorable stay.

Kind regards,

Supatcha.K ( Beer)

Assistant Guest Service manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2019

Booked the hotel as advised by a friend and found the hotel as good as told.

Location is excellent, executive rooms are spacious, amenities are enough, room service is good, beds are just right!

A big plus is Breakfast...good spread which am sure that it will satisfy everyone.

Staff are well behaved and helpful.

Good hotel to stay with family.

Room tip: rooms at level 5.
Date of stay: July 2019
    • Value
    • Sleep Quality
    • Service
1  Thank azizasif
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded August 8, 2019

Dear azizasif ,

It was a great pleasure receiving such wonderful review and thank you very much for taking time to share your stay experience with us. We are most delighted to hear that you enjoyed our room and amenities together with excellent service from our staff. From all of us at Citadines Sukhumvit 11 Bangkok, we look forward to welcoming you back for another memorable stay.

Kind regards,

Supatcha.K ( Beer)

Assistant Guest Service manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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