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Queenie W
Hong Kong, China

Suitable for family

4.0 of 5 bubblesReviewed Jul 20, 2019
We booked 2 bed-room suit. One of the room is double bed and the other is 2 single beds. Two toilets and bathrooms for this room type. It is suitable for family.
- spacious and strong air-conditioner.
- relatively clean and decorated.
- the water temperature of the bathroom inside master room is not enough hot.
- the air conditioner of the 2 single bed room is little bit noisy at mid night
- pillow is too soft, not enough to support the neck. The bed is ok.
- self service laundry equipment at the top floor, need to buy token first. The staff will give you detergent together with the token. It takes 1 hour to wash and 45 mins to dry.
- free shuttle available to Nana Station or Asok Station.
- buffet breakfast THB 120 per person.
- traffic jam at weekend night outside hotel
Date of stay: July 2019
Trip type: Traveled with family
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this review
Responded Jul 22, 2019
Dear Nanditabakshi,

Greetings from Citadines 11 Bangkok! Thank you for your kind feedback. We are pleased to know that you were satisfied with our room cleanliness and location.for the information of buffet Breakfast is THB 220 per persons we're so sorry about wrong information On the other hand, we regret to learn of your negative experience during your recent stay and we sincerely wish to apologize for the discomfort and inconvenience caused to you. We are looking forward to welcome you again soon.
Kind Regards.
Beer ( Assistant Guest Service Manager)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 19, 2019

Nice clean rooms. Friendly helpful staff. Mullins has good food and nice place to meet friends for a drink to start your night. Also the small rooftop pool is nice and quiet easy to relax up there in the afternoons

Date of stay: July 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Jay M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded July 21, 2019

Dear mcslouch,

Greetings from Citadines 11 Bangkok!

Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon.
Kind Regards.
Beer ( Assistant Guest Service Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2019

The Hotel is very centrally located at Sukhumvit, Bangkok, within easy reach of most places. We stayed in a two bed-roomed air-conditioned service apartment with drawing room, two toilets, tv, fridge, free wifi etc. Excellent buffet breakfast was offered every morning , where the spread was mind boggling. Service was super excellent. Lovely roof top swimming pool.

Room tip: Take room away from the main road
Date of stay: December 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Subrata M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded July 17, 2019

Dear Subrata M,

Greetings from Citadines 11 Bangkok! Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon.
Kind Regards.
Beer
Assistant Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019

Lovely people/staff
Great location
Clean and big rooms
Comfort level high

Overall excellent place to be and stay. Have always used the Citadines chain and am always satisfied. Keep up the great experience and looking forward to coming back soon

Date of stay: June 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
2  Thank aranair2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded July 13, 2019

Dear aranair2018,

Greetings from Citadines 11 Bangkok!

Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon.
Kind Regards.
Beer ( Assistant Guest Service Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

Citadines 11 is a small hotel located on soi 11 of sukhumvit road, the business area of Bangkok with nice hotels and a lot of tourists. It's a 5 minutes walk to the nearby bts station Nana. During the day there is even a very convenient free shuttle service.All the staff are very friendly and helpful . They try to make your stay as pleasant as possible and have respect for your privacy. The rooms are very clean,well maintained and have everything you need even for a longer stay. There is a kitchenette with all appliances, a microwave, internet and a tv with international channels.

Date of stay: July 2019
Trip type: Traveled solo
Review collected in partnership with this hotel
1  Thank mariopee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded July 11, 2019

Dear mariopee,

Greetings from Citadines 11 Bangkok!

Thank you for your kind feedback. We are pleased to know that you were satisfied with our service and location. We are looking forward to welcome you again soon.
Kind Regards.

Beer ( Assistant Guest service manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

The hotel is surrounded by several pubs and clubs, perfect stay for night life lovers. Stayed at level 2 of the building, was worried about the noise from outside would transmit. However, we were lucky that it was not weekend, so the sound ok.

Room is spacious, but toilet is a bit too compact.

Room tip: Room is spacious, but toilet is a bit too compact. Sound proof of toilet is less satisfied.
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Yen t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bussara N, Front Office Manager at Citadines Sukhumvit 11 Bangkok, responded to this reviewResponded July 11, 2019

Dear Yen t,

Thank you very much for your kind feedback. Your comments will surely be noted for our future improvement and we apologize for any inconvenience. We are looking forward to welcome you again soon.
Kind Regards.
Beer (Assistant Guest service Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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