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Scott6848
Penang Island, Malaysia

Good smaller boutique hotel

4.0 of 5 bubblesReviewed May 16, 2019
I've stayed there several times over the last few years, its a known very good standard, & for that area its quiet, & very good location for getting around, the BTS (MRT) is very close so is night life, or getting around to where ever you want to be. rooms well fitted out, Its not large or feel over crowded, has pool on roof
Date of stay: April 2019
Room Tip: Select room on left of corridor, not overlooked
Trip type: Traveled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this review
Responded May 16, 2019
Dear Scott6848,

With a wide variety of accommodations to select and choose from in Bangkok, we are always honored to have regular guest come back to stay at Hotel Icon Bangkok. Please consider this to be your home away from home when visiting this beautiful city.

Thank you again for staying with us. We hope to see you soon.

Kind regards,

Joseph
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,121)
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Reviewed May 16, 2019 via mobile

Amazing hotel. Very clean and looks exactly how it is in pictures. Very close to everything - easy to get a Tuk Tuk or cab to places too. Staff can’t do enough for you and are very polite. Breakfast was lovely too. Pool was unbelievable. Would defo recommend staying here!

Date of stay: May 2019
Trip type: Traveled with friends
2  Thank Christina M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded May 16, 2019

Dear Christina M,

Thank you for your positive comments. My dedicated team at Hotel Icon Bangkok will happy to hear that we all made your stay experience a memorable and "iconic" one.

We hope we get another opportunity to welcome you back to this beautiful and exciting city soon.

Sincerely,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 3, 2019 via mobile

It was not a bad idea to stay as such a place like hotel icon Bangkok. The room was nice comfort and good feeling like at on the roof top bar and pool. Even though the hotel was quiet small if compared to other place where we been at the same price. There was about 2 minutes walked from the Main Street of sukhunvit Soi 2, with the hotel tuk tuk will take you to the main entrance near BTS station was not bad either.

A little bit disappointed of the service at the restaurant we got to ask whatever we needed the FB staff was hardly to come around so we have to keep eye on them whenever we need things or the service from them this is like a budget hotel but the price was not.

Humble

Date of stay: April 2019
Trip type: Traveled as a couple
Thank ggmahngroup
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded May 5, 2019

Dear ggmanhngroup,

Thank you for staying at Hotel Icon Bangkok. We are pleased to learn that you found the room to be nice and comfortable and at the same time you were able to take advantage of using the pool and rooftop bar.

On a negative note, I'm troubled to learn that the services from our Food & Beverage staff was not up to your expectation. For this I sincerely apologize and will look to ensure that our staff will be more attentive and to our guest needs.

Should you have the opportunity to come back to this bustling and beautiful city, please do not hesitate to drop by or even better to give us another chance to make up for the service you have received and I will personally take care of all the necessary arrangements during your stay.

Sincerely,

Joseph
Hotel Manager
hm@hoteliconbangkok.com

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 22, 2019 via mobile

Absolutely love this hotel as it's the fourth time I've stayed here in the last 4 years!

Modern low budget hotel with all the feel of a more expensive range hotel.

Only the next Soi over from the all the nightlife but quiet enough so you don't get disturbed.

Really nice rooftop pool with poolside service for beers & food 😃😃😃.

Highly recommendable & will stay here again.

Date of stay: April 2019
Trip type: Traveled solo
2  Thank marcfox74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded April 23, 2019

Dear marcfox74,

Thank you for sharing your stay experience with the community of travelers on TripAdvisor. Me and my staff are happy to hear that your stays at Hotel Icon Bangkok have been enjoyable after all these years.

Your positive comments certainly motivates us to continually deliver a high service standard as well as maintaining the hotel in good condition through our monthly and yearly annual repair and maintenance program through out the year.

On behalf of all my staff at Hotel Icon Bangkok we look forward to welcoming you back to your home away from home to this beautiful and bustling city.

Kind regards,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 21, 2019

My second stay within two years. Clean and well kept. Helpful, competent staff. Convenient location. Level six with the pool, bar and city view is best. Very convenient house TukTuk takes you anywhere within a kilometre or so then you connect with whatever. A very convenient service.

Room tip: Level six is pool level
Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Tony A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded April 22, 2019

Dear Tony A,

Thank you for your support and recent patronage these past 2 years staying at Hotel Icon Bangkok. We're glad to hear that everything was up to your expectations from the competent staff, the cleanliness and maintenance of the property to the hotel's central location and proximity to the city center.

On behalf of all the Management and staff of Hotel Icon Bangkok, we look forward to your next visit to Bangkok and welcoming you back with an open smile.

Warm regards,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 4, 2019

Location – good, service good, rooms clean, breakfast buffet good, friendliness of staff good. But still a one star. Why? No internet. The speed ranges from notable to connect to dial-up speeds. My phone usually cannot access the login screen before the connection times out. I have notified the management several times, asked for a different room or some sort of signal boost, but to no avail. The only place I can get a connection is in the lobby, which is less than optimal for office work and more importantly, for business calls. Lol, truth in advertising, they need to advertise they have no internet, and let the potential customers know what they are getting into. One minor nit, the room door sticks on both opening and closing. It is best opened and closed with a shoulder block – if you tug on the handle, nothing happens. Second nit – the entertainment center is a poor substitute for a desk work area. Lol, but the lack of a connection simplifies that concern!.

Room tip: Location is good - convenient, but quiet area.
Date of stay: April 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jon S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Y, Hotel Manager at Hotel Icon Bangkok, responded to this reviewResponded April 10, 2019

Dear Jon S,

Thank you for giving us an opportunity to address your unhappiness and concerns during your 2 weeks stay at Hotel Icon Bangkok.

Like the majority of hotels in Bangkok, there will be some issues with the internet's connectivity, speed and stability. Nothing out of the ordinary that our Technician can resolve internally. Our record shows that nothing unusual has happened to other guest room's internet connectivity while having access to the hotel's internet system during their stay.

We have also provided you with a special internet password that ensures the internet's connectivity, speed and stability as well as offered a room change which we have prepared at your convenience.

On the matters of the room not having a dedicated work area, but use the multi purpose table which acts as a work desk and entertainment center can be subjective and differs from person to person. This design concept of the room and living space has been implemented since the opening of the hotel.

Again, thank you for your comments and we definitely will look into ways to improve and enhance any shortfalls to our services and facilities to ensure all our guest our comfortable while staying at Hotel Icon Bangkok.

Sincerely,

Joseph
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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