My husband had booked a 1-bedroom apartment via the hotel's website. However, upon check-in, there was no record of our booking. The staff offered us the remaining available 1-bedroom apartment which was on the 3rd Floor and showed me the room which I found to be un-suitable. THE FRONT DESK STAFF DID NOT OFFER ANY ALTERNATIVE. I had to ask if they were fully booked for all room types. It was then they advised us that they had both studio and 1-bedroom premier rooms available. Rudy highly recommended their 1-bedroom premier room on the 4th Floor which has a balcony. It turned out to be a very good recommendation at minimal increased price.
We took the Kris Flyer PPS member promotion which came with a welcome fruit basket. Rudy confirmed this and said she would arrange for it to be sent to our room. This was on Thursday, 14 March, around 2.30pm. We finally received it on Friday afternoon after repeated reminders.. 3 bananas!!
I suspect the carpet and/or sofa at the living room area might have been dust-mite invested. I sat on the single sofa for about half an hour and both my legs (from below the knees to the ankle) had itchy rashes. I never went near that sofa nor carpet again during our stay and no more rashes.
The hotel DOES NOT offer complimentary daily breakfast. It was either pre-paid during reservation or, like what we did, pay when we had breakfast there. The buffet was nothing to shout about. The service was bad - they did not set our table and I helped myself to the cutleries from the table next to us. They do not top up the food when it ran out. I had to ask.
The mini supermarket on that property was poorly stocked. For apartment residences with fully equipped kitchens, the mini-mart did not even stock sugar! No body lotion too.
We found the service staff at the front door to be the most helpful.
- Official Description (provided by the hotel):
- Experience a perfect getaway at Bangkok's most luxurious residence in an ideal location next to the famous Silom and Sukhumvit roads. Ascott Sathorn Bangkok offers luxurious and spacious private apartments filled with comprehensive amenities and impeccable services to pamper you. ... more less
- Reservation Options:
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- Also Known As:
- Ascott Sathorn Bangkok Hotel Bangkok
- Ascott Hotel Bangkok