We booked for 9 nights in a one bed room apartment via HotelClub. First morning we woke up with a sore back, I contact receptionist about how uncomfortable the bedroom was.
It was the hardest bed I have ever felt and the noisy air-condition that woke us up all night. That receptionist was very polite and helpful. Housekeeping fix the bed by putting a topper on the bed which is not really help but better.. After the 3rd night I had to ask for another topper because we woke up with a sore back every morning and it happened throughout stay.
Finally, we end up staying 8 nights, not because the problems are fixed but I guess we get use to hard bed after a few nights...plus change the hotel, pack-unpack is a hassle, and thanks for the sleeping pills for good nights sleep.
The hotel is in good location, reception staffs, bell boy, security are very polite and helpful but uncomfortable bed and noisy air-con that bothering us.
One more thing, regarding the early check out. Reservation staff inform HotelClub that Hotel has never promised the refund to guest. However, we were told twice by receptionist about no penalty charge if we early check out..but only 1 night is not a big deal tho.
From all the experiences above, we will just never return to this hotel again.More
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