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“Unexpected experience”
Review of Urbana Langsuan

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Urbana Langsuan
Ranked #266 of 1,283 Specialty Lodging in Bangkok
Reviewed May 25, 2014 via mobile

Ants and small cockroaches can be seen crawling around as and when after clearing and washing up since we started stay in till leaving..

Regretted choosing this hotel as our first year anniversary stay over for this trip.. Rather pay more for better environment stay over.. Rates were high for our stay..

1  Thank June H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded June 15, 2014

Dear June H

Thank you for taking time in posting your review. And most of all, we sincerely apologize for making your stay disappointing.

We are glad that you had chosen our property as a place to stay in Bangkok. However, it was saddening to know that we had disappointed you during your stay. Your review has been highly considered and been brought to the management. The housekeeping department has also done an immediate action to prevent this from happening to our future guests.

We really apologize for the incident. We do hope that you’ll give us another chance to render a better service.

Kind regards,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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226 - 232 of 622 reviews

Reviewed May 17, 2014

For five years I have been staying at this apartment hotel also when it was called Frasier. I have had studios, one bedrooms etc etc. Once I stayed for almost three months.
No more.
This time I made an online booking , paid in advance, and got a slightly better price than normal. The studio was the basic model - hot plates, microwave etc, but no cooking utensils or even waste food container. Nor had it dvd or sound system. When I queried they told me that they were not provided at my room rate. Two of the ceiling lights including one over the couch did not work. When I asked for new bulbs they did not appear. In the rather fabulous gym area most machines did not work or desperately needed maintenance. Jacuzzi permanently decked with paper out of order sign. I would have checked out but - I had paid in advance for three weeks!
Internet charge was exorbitant on a daily basis but I was able to pay for a month which was not too bad.
On the good side apartment was spotless, and staff were fine - they did loan me a dvd player. Back to Centre Point for my next trip.

Room Tip: If I had been warned that facilities were reduced and given an option to pay more I might have chose...
  • Stayed: April 2014, traveled on business
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3  Thank ciaracat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded June 15, 2014

Dear ciaracat1

Thank you for staying at Urbana Langsuan during your trip in Bangkok. Please do accept our sincerest apologies for the disappointments that you’ve encountered.

It was very saddening to know that after staying for several years we had disappoint you during the last time that you’ve stayed. We do apologize for this incident. We have let the Engineering team know about it. Your comments will be highly considered and the management team will be doing immediate action to avoid future occurrence.

Overall, we would want to regain your trust in us. Thank you for informing us these matters and we’ll make sure to improve these points to prevent it from happening again. Once again, thank you.

Sincerely,
Management Team

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Reviewed May 4, 2014

I stayed in Urbana Langsuan for 3 nights in April. I booked the two bedroom apartment. The rooms are comfortable. However I will not visit this hotel again.

Thai hospitality is not in this hotel at all. You just do not feel welcome and everything u asked for is with extra charges.. I'm a regular traveller to Bangkok and sad to say tht this hotel doesn't make my trip a happy one. The staff at the front desk is not cheerful and helpful at all.

Internet is with charges. I asked if they have wifi at the lobby, the receptionist just said NO! No shuttle or tuk tuk service provided. Walking to the bts station is about 15min walk. I don't find that place convenient at all.

Basic amenities like coffee, tea bag and sugar is not provided in the hotel too. I called to ask for coffee, their answer is tht u can order with charges. Pen and a few piece of papers are basic things, but they do not provide too.

Everything u ask for is all with charges and their service is really a disappointment to me and my family.

Stayed: April 2014, traveled with family
2  Thank bear525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded May 6, 2014

Dear bear525

Thank you for choosing our hotel as place to stay in Bangkok. On the other hand, please accept our apologies for the disappointing incidents that you experienced.

Despite the fact that you enjoyed our rooms, it was saddening to hear that we weren’t able to give you the service that you expected. It had come to the management’s attention that our staff wasn’t able to render the Thai hospitality. We apologize for their unacceptable behavior and we do assure you that we’ll be giving proper measures to our staffs to prevent this from happening again. We apologize as well for the extra charges that you’ve mentioned. Coffee and tea are upon request with the housekeeping. Currently, we are doing room improvements for the convenience of all the guests, including the placement of in-room amenities.

Please accept our apologies if we made your stay a disappointment. We hope that you can give us another chance in the future and we’ll be more than glad to give you a better service.

Sincerely,
Management Team

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Reviewed May 1, 2014

On the upside, the hotel is located in a good area, it is relatively comfortable, relatively clean, and the breakfast is very good.
On the downside...
We are a family of five, including a 5-month-old baby and two older kids. We stayed at the Urbana Langsuan for three nights at the end of our Thailand trip. As of our arrival till the end of our stay we never once felt the well-known "Thai hospitality" which we enjoyed in all the other places we stayed in during our trip. The receptionists at the front desk went out of their way to refuse any and all our requests, to charge exorbitant amounts of money for every little thing, and in general to make us feel unwelcome.
The room contains no welcoming information except for a laminated page listing ALL contents of the room, and the price we would pay for breaking or damaging each one...
When we asked for late check-out so as not to run around with the baby till our flight, we were told there is no room available (even though we knew there was), and then asked for double the amount we paid for 3 nights, for a 5 hour stay...
Naturally we declined.
We would not recommend this hotel for families, and will not try it again.

  • Stayed: April 2014, traveled with family
    • Value
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2  Thank yaelofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded May 6, 2014

Dear yaelofer

Firstly, we apologize if we weren’t able to give you the service that you had expected. However, we want to thank you for making us a part of your trip in Thailand.

Please do accept our sincere apologies if we made your stay disappointing. As much as we want to give a pleasant service to our guests, it is also our duty to make them feel welcome and this is what we failed to provide for you during your stay. The hotel is undergoing changes with the rooms and standard service in order to give our guests a memorable stay. On the other side, we are glad that you somehow enjoyed our property. Your review will be highly considered for us to make more improvements.

Overall, we thank you for your time in posting your reviews. We do hope that you can give us another chance to be of service to you and your family in Thailand.

Best regards,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

Stayed at the urbana langsuan aprt /hotel large in march for 12 nights
Nice pool
Good size room like large studio with separate living area,
Gym good cardio small weight section, quite a upmarket location in chidlom area . The bts skytrain is 10 minutes walk , plenty of restaurants and Starbucks in area.
Lumpini park is a 20 minute wLk in other direction and silom nightlife.
Negative the wanted 8 pounds per day for wifi.
Would stay there again as love Bangkok and nice hotel.
Thai people are usually friendly and always smiling which is true at this hotel too.

Room Tip: Try one bedroom executive suite for bit more luxury
  • Stayed: March 2014, traveled solo
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Thank blondmee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded May 6, 2014

Dear blondmee

Thank you very much for choosing our hotel as a place to stay in Bangkok. We are delighted to know that you had a great time during your stay with us.

We are most pleased to know that you enjoyed everything in our property from the room, location, facilities and over-all service. Space and comfort is what we prioritize for our guests, not just with the rooms but also within the facilities. We apologize if our wi-fi service had a disappointing impression to you. We had consulted our management on the resolution to this. On the other hand, our hotel have a great location which is very convenient to all our guest. It is good to know that you liked the service that we render and what the guest should have in every accommodation.

Overall, we are delighted to know that you had experienced the Thai hospitality that we render and that you would love to stay with us again. We are looking forward to seeing you again at Urbana Langsuan with a service that would surely be satisfying to you.

Best regards,
Management Team

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Reviewed April 23, 2014

Be aware

Overall the rooms are very nice !!!
Be aware that when you book online you will need to pay another 12$ a day for internet connection and 8$ per person for breakfast that is not good
We also ask for an extra small bed for our 2 year old daughter and they insist on charging us 30$ for a bed when the entire booking is 55$ for a room
Also- for some reason when you book online they insist on giving you a room with no view!!!!

Will not stay here again

  • Stayed: April 2014, traveled with family
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Thank boazG254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded May 6, 2014

Dear boazG254

Firstly, thank you for choosing to stay with us. We are glad that though you find some inconveniences, you enjoyed your stay.

Please do accept our apologies if we had made you disappointed with our policies. Assignments of rooms are still under the preference of our guests which booked on any booking sites. Upon reservation, you can request in advance and we will try our best to give you your preferred room. We still want to express our apologies to you for finding our property unfavorable with your preference.

We do hope that you will give us another chance and to see you again at Urbana Langsuan. Thank you for posting your reviews.

Best regards,
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

booked for 3 bedrooms' room. Spacious, and each bedroom has its own bathroom. Breakfast was wonderful and didn't expect from such hotel.
Takes 10 minutes walk to nearest shopping mall (mercury ville) and bts station chitlom.

overall, great stay with great value.

  • Stayed: April 2014, traveled with family
    • Value
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Thank JohnyHauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanaHospitality, Manager at Urbana Langsuan, responded to this reviewResponded May 6, 2014

Dear JohnyHauw

We are very delighted to hear positive reviews during your stay with us. It was a pleasure for us to be able to render great service and exceed your expectations.

Your review showed that you did enjoy everything our property offered. The rooms are all designed to give our guests comfort through the space while they are away from their real homes. Our location is very convenient as it is at the center of Bangkok. If you plan to visit us again, you can always ask our front desk staff for recommendations and we’ll be more than glad to assist you.

Thank you for posting your review and we are looking forward in welcoming you and your family at Urbana Langsuan again.

Best regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Urbana Langsuan

Address: 55 Langsuan Road | Lumpini, Pathumwan, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #266 of 1,283 Specialty Lodging in Bangkok
Price Range: $60 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Urbana Langsuan 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
From the moment you enter Urbana Langsuan’s elegant lobby, you are made welcome by our helpful staff, world class services, state-of-the-art facilities, luxurious accommodation, and the attention to every detail that makes Urbana Langsuan the perfect accommodation in central Bangkok for all discerning travelers. Whether you are in Bangkok on business or for pleasure, you and your family’s needs are fully taken care of at Urbana Langsuan. Situated near Sukhumvit Road, Urbana Langsuan offers luxurious accommodation in the center of Bangkok just minutes away from several malls, restaurants, and nightclubs. Lumpini Park and the nearest BTS (sky-train) station are just a short walk away. ... more   less 
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Also Known As:
Fraser Place Langsuan Bangkok
Fraser Place Langsuan Hotel Bangkok

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