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Reviewed January 11, 2020

Old old old that is what this hotel is not retro.old room.bedding.bed.TV. paint pealing off the walls old threadbare towels.no WiFi working when checking in told we can not have the twin room I booked as my daughter was to old even though emails I sent when booking informed them of her age so I had to pay more for a old old family room I think as not many people staying there as hotel is so old and better hotels around for the money they charge all every one go elsewhere belive me this a old hotel not retro just old and worn out you have been warned

Date of stay: January 2020
Trip type: Traveled with family
Thank Jastas1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thonglor, General Manager at Miami Hotel, responded to this reviewResponded January 20, 2020

Dear Guest,

Warm greeting from Miami Hotel, Bangkok. We are sorry to read that we have not met your expectation and failed on providing a satisfactory experience.

First of all, our hotel policy and regulation had stated very clear in every websites about the maximum stay in room for each room type. Especially the basic standard room is allow maximum stay for 2 persons only. The child above 6 years old will consider as an one adult. In your case, your daughter was above 6 years old and need to upgrade the room into the family room that we had explained when you check in.

The hotel also had many room types starts with the basic standard room that you had make the booking. Demanding the hotel with free upgrade for the new Deluxe room is unacceptable. Once you didn't get free upgrade, you starting threat the hotel and misleading the others by write the negative review in every websites. Eventhough, the hotel try to explained by showing the hotel policy and regulation.

Please let's us be your last victim and please do not do like this with other hotels. We know that being a good parent is really hard work. You can be a good role model for your daughter by do not take any advantage from the others and being a straight person.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020 via mobile

Glad to be back here again. Hotel staffs are lovely and very helpful. They recognized all guests and always welcome. We were really lucky this time for the soft opening of new deluxe room type. The new renovate room were exceptionally comfortable and very well designed. We slept extremely well. We won’t be looking for another hotel in Bangkok. This hotel is exactly what we want. Price was very good, location is excellent, the pool is excellent to cool off after a day out. Good value for money boutique hotel.

Date of stay: January 2020
Trip type: Traveled with family
Thank topt879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thonglor, General Manager at Miami Hotel, responded to this reviewResponded January 20, 2020

Dear Valued Guest,

We would really like to take this opportunity to thank you on behalf of Miami Hotel, Bangkok Team for choosing our property as your home away from home and for the wonderful ratings that you shared with us.

Thank you for mentioned of our Room, Design. We are delighted that you found our hotel comfortable and well appointed. We hope that we will have the opportunity to welcome you back again next time you are visiting Bangkok.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2020 via mobile

I have stayed the last few days at the Miami Hotel. Third visit to this hotel.
The New renovation is excellent. The renovation is limited to the rooms only, but for me thats all that matters.
Clean, fresh, modern, new everything. Once entering the room you have all of the fresh appeal of 5 star, but at a budget price. Extreme value for money.
Really enjoy the blend of nostalgia with modernity!
Not all rooms are yet renovated so be sure to check when booking.

Date of stay: January 2020
Trip type: Traveled solo
Thank 258granth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thonglor, General Manager at Miami Hotel, responded to this reviewResponded January 3, 2020

Dear Valued Guest,

On behalf of Miami Hotel, Bangkok we're delighted that you had such a wonderful experience with us. Your kind words about our hospitality are very encouraging for us to continue to work to provide the best service to our guests.

We would love to welcome you again in the near future and make your stay a most pleasurable one.

With warm regards,

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Reviewed January 1, 2020

New Quadruple deluxe room was spacious, well designed and very large. Clean with full toiletries. Service was really good. Hotel staffs were helpful and friendly. Smooth check in and check out. Miami hotel, Bangkok which is next to Nana sky train station and Sukhumvit subway station. All in walking distance to many nice restaurants, two big department stores, Art box market. Will stay again when we visit Bangkok.

Date of stay: January 2020
Trip type: Traveled with family
Thank keenykeen8899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thonglor, General Manager at Miami Hotel, responded to this reviewResponded January 3, 2020

Dear Valued Guest,

On behalf of everyone working at Miami Hotel, Bangkok we'd like to thank you for such a warm and kind comment.

We really feel grateful that you've enjoyed your stay with us, especially after we have put so much efforts into renewing our Hotel and enhancing our guest's experiences.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Miami Hotel, Bangkok in the near future.

With warm regards,

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Reviewed December 6, 2019 via mobile

We always visit this hotel three times a year and our recent stay at the Miami hotel was the best. Location is perfect close to everything shopping malls, restaurants and nightlife including the Bts and Mrt stations where in you can easily go around Bangkok. All staff were pleasant and professional. Also the new deluxe room was great with fully equiped facilities with eletronic key card which makes everthing more convenient. The room is worth paying for because so perfect with comfortable beds and perfect ambiance. My family will most definitely stay here again next month for another relaxing stay. Thanks to all!

Date of stay: December 2019
Trip type: Traveled with family
1  Thank patrickjaysonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thonglor, General Manager at Miami Hotel, responded to this reviewResponded December 10, 2019

Dear Valued Guest,

On behalf of Maimi hotel, Bangkok we thank you for such a remarkable and heartfelt review. We really appreciate that you took notice of our efforts to make our guests feel welcomed and have a great experience with us.

Try booking your next stay directly with us, as we be able to come up with something special for your reservation and promotion.

We look forward to welcoming you again in the near future and making your stay a most pleasurable one.

With warm regards,

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