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“Bad experience here”

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Centre Point Sukhumvit 10
Ranked #140 of 859 Hotels in Bangkok
Certificate of Excellence
Level Contributor
79 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Bad experience here”
Reviewed July 24, 2012

The hotel is around 400 yards from Sukhumvit and then more or less the same to Asoke station.
Soi 10 is an "Alley", a dead end street, it seems like hot to walk during the day and dark at night They have a TuK Tuk which brings you to Sukhumvit but you have to walk back if you can not call them or have a Thai Telefon.
I arrived at around 11pm, a friendly man at the reception, gave him my reservation and waited and waited. Finally he told me the room is in the "Garden Wing". mentioning a price of 10400,- Bath plus Tax and service coming to more than 12 000,- when his helper came back with my Passport and Credit card and stub he had charged me 16 000,- Bath. The explanation he had was, it would be for anything which I might eat or drink and the rest it would be returned. This was my first upset. We went to the Garden Wing, passing through 3 doors to a building in the back. When the room was opened an awfull stink from smoking came out and I told him my reservation was for a nonsmoking room and a delux studio. so back we went . Arriving at the check in I looked at my reservation again were it said the 10400 Bath included the tax and service charge and that in fact had not booked a garden room.
now 20 minutes had passed, finally he found a one bedroom, up we went in the main building.
Yes it was a large one bedroom unit, full kitchen, Dining table for 4, living room with table chairs and a plastic sofa and TV.
When I turned on the Air Con which was outside of the bedroom window knew that it would be a horrible night with the horrible noise coming from it. So i let it cool down, turned it off, went to bed until the heat woke me up, turned it on and off until 8AM.
We went to breakfast at nine,checking out the food containers, there were only 3 strips of beacon in one, a few fried potatoes, 4 tomatoes, a few sausages, 3 different cheeses , 3 different cold cuts besides what else you find in Thai hotels for breakfast,when we came back later found only 1 beacon, 2 tomatoes and no sausages. But there was plenty of fruit around.
At that time I had made up my mind that I would not stay in this Hotel any longer and told
the Reception this. I was informed that i would have to pay for the 4 days i had booked.
When I showed them the Reservation slip where it said one night will be charged for no show and since I stayed one night they had no right to charge me 3 more and besides I was overcharged with the tax and also they had no right to charge me more than the room cost. Now it went from one woman to another they went into an office and out and no manager ever came,. At the end they told me the overcharge will be refunded in 7 days and they would only charge me an extra night. I told them that I think " you are black mailing me" but I am leaving.
We went to Majestic Grande for 3 nights and really liked this Hotel and which had one of the BEST breakfast in Thailand, besides it was only 100 yards from Sukhumvit

After returning to USA I send Booking.com a letter, it went back and forth relaying me messages from the hotel and why they would not refund me the second night i did not use.despite it clearly said one night well be charged >>>

Well, at the end American Express refunded me the money for the "Extra"night.

Room Tip: Check if everything works.
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  • Stayed May 2012, traveled as a couple
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Helpful?
4 Thank erniep747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
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Yallingup
Level Contributor
181 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 23, 2012

Centre Point has the most amazing & friendly staff.
Always pleasant,happy & willing to help.
We were guests of my daughter,who was staying at Hotel.
Her 3 bedroom apartment was so spacious & well equipped.
The views were amazing from living room & all bedrooms.
Balconies that you can use were a bonus.
Would certainly stay again.
Quiet off main street,tuk tuk to drop you in centre conveniently runs all day & night.

Room Tip: Choose upper levels,if you like stunning night time views. Also lake views are pleasant.
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  • Stayed June 2012, traveled as a couple
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    • Service
Helpful?
1 Thank Trishc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 18, 2012

Great service, luxurious room, the friendliest staff in the world, a delicious selection at breakfast. Really comfortable bed. Quiet, blackout curtains. Hard to find fault. Well done to all the staff here, a very professionally run hotel. We had a brilliant stay for 7 nights.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Griggsy295424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 9, 2012

Maybe an odd title for a hotel review, but coming from Australia where hotel service is so hit and miss, it was a delight to stay in an establishment run by professionals who clearly have a lot of experience in dealing with travellers of many nationalities.

I have absolutely no complaints about Centre Point. Yes, it is a little inconveniently situated about 1km down Soi 10 off the Sukhumvit Rd. when you get caught in a tropical downpour, but there is a free tuktuk service all day and well into the evening, and in any case taxis are cheap and plentiful. The location works both ways - it's quiet and relatively free of the hustle and bustle and pollution of Sukhumvit Rd. The staff are a pleasure to deal with too - they are ready and willing to make your stay as relaxed and comfortable as possible without being obsequious, and - so important this - they show attention to detail. We needed an Aussie-Thai power adaptor for our laptop - literally five minutes after our phone request one appeared. Another phoned request for information about a new art museum was answered in just as short a time.

I had stayed in a small suite in the tower before and had been impressed by the facilities, this time my wife and I stayed in one of the Garden Suites, a huge apartment-like suite with a bathroom (incl.spa), dressing room, well-equipped kitchen and a huge bedroom with a massive bed which could be partially hidden by drawing sliding shutters halfway across the room. Both the bathroom and bedroom overlooked a tranquil topical garden just one floor below. The decor was perhaps a little bland (Phillip Starck it wasn't) but very well designed with bookshelves, massive cupboard and drawer space, and a entertainment system complete with CD/DVD player/radio and good loudspeakers.

Oh, I almost forgot to mention the excellent breakfast - an American-style buffet with an attendant sous chef to cook whatever style of eggs you may like, as well as good bread, quality preserves served loose (not in cheap plastic Kraft containers Australian hoteliers please note) as well as a large range of cooked meals catering for Asian tastes. And free newspapers and magazines to read as you sip your delicious cup of freshly made coffee!

You're probably getting the idea now - as well as providing good value accommodation for short stay tourists, Centre Point would be an excellent place to base yourself for an extended business trip with quick access to the skytrain and Metro, and all the bars and restaurants of the nearby Sukhumvit Rd. We didn't get time to rate the gym and swimming pool, but I'm sure other reviewers have good things to say about those facilities.

All in all a very happy stay. Although we've only given it four stars for reasons of comparison with five and six star hotels, I would say that that at Centre Point Sukhumvit you get five star value for three and a half star prices. Well recommended!

Room Tip: I've stayed in one of the Garden Suites and one of the smaller apartments in the tower. Both wer...
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  • Stayed June 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 3, 2012

Probably one the the best apartment hotels we have stayed in. Good sized pool, free tuk tuk service to main road, clean and airy apartments,good size balcony which is a major plus point when u need some quite time. Also plenty of staurants in the vicinity. Washing machine in the apartment also very helpful when traveling with family.

  • Stayed May 2012, traveled with family
    • Value
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    • Service
Helpful?
1 Thank ARSMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 3, 2012

conveniently located just off Sukhumvit, this serviced apartment is wonderful in EVERY way, the staff speak great English and are very welcoming, the food is great, the pool and gymnasium are both excellent, the rooms are divine!!! Clean, spacious and wonderfully equipped, each features a kitchen and washer/dryer. A tuk tuk service runs 24/7 and takes you to the corner of Sukhumvit Road, a very short stroll to BTS Nana or Asoke. These apartments are wonderful for families, couples or business people there are meeting rooms available free of charge and internet is FREE in all rooms...My FAVORITE place to stay ANY where in the world!!

Room Tip: pool side has nicer views of the city lights
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  • Stayed March 2012, traveled on business
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Helpful?
Thank SupaPrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 27, 2012

This is a grate hotel for everyone,Business traveler, Family or Romantic trip.
Grate location in the middle of the city and almost no noise from traffic.
Staff is excellent and service the very best. Breakfast holds good standard with a mix of local and international choices.

Room Tip: Higher floors to get the view
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  • Stayed January 2012, traveled on business
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Helpful?
Thank NEDHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centre Point Sukhumvit 10

Property: Centre Point Sukhumvit 10
Address: 39 Sukhumvit Soi 10, Sukhumvit Rd | Klong Toey, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#111 Romantic Hotel in Bangkok
#112 Family Hotel in Bangkok
#119 Luxury Hotel in Bangkok
#141 Business Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centre Point Sukhumvit 10 4*
Number of rooms: 234
Official Description (provided by the hotel):
Centre Point Sukhumvit 10 Hotel is located in Bangkok's business district and family recreational area. It is a short walk to the Nana and Asoke skytrain station as well as the Sukhumvit subway station. The property offers shuttle service to the main road throughout the day. Guests can enjoy using the outdoor pool (salted), fitness center, sauna, steam, play room for kids, recreation room, a business center, and conference room also good exercise with our providing bicycle at Benjakitti Public Park near our hotel. Rooms are spacious and designed in a Thai contemporary or colonial style complete with a balcony, fully equipped kitchen, toaster, microwave, refrigerator, washer and dryer, ironing amenities, and a dining area - all of which will ensure guests the greatest comfort. Centre Point Sukhumvit 10 Hotel is your one-stop destination for quality hotel accommodation. ... more   less 
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Also Known As:
Centre Point Sukhumvit 10 Hotel Bangkok
Centre Point Sukhumvit 10 Bangkok

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