Dear MustardSeed88,
Thank you for writing to us about your recent stay at Cape House Bangkok. Please allow me to clarify certain points. When guests book via our website for 3 consecutive nights we offer a free Buffet Lunch for 2. The Deluxe Studio Rooms are 25 sq.m as shown on our website where we also mention that they are located on Floors 17 – 20 which are the smoking floors. We agree that being close to the lift may not suit everyone. However, our Reservation staff contacted you to inform you of those facts and to offer you different accommodation for a slight surcharge but you replied that you would be satisfied with the Deluxe Studio Room. We sincerely apologise for any misunderstanding. I must, however, defend our renowned Buffet Breakfast which accommodates a wide range of tastes with an egg station and a range of traditional Thai and European hot dishes, French-style pâtisseries, German-style cheeses as well as salad dishes and some Japanese specialities for our regular Japanese guests. We are sorry that we did not meet your expectations and we wish you many satisfactory hotel experiences in the future.
Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.
Sincerely yours,
Cape House Bangkok Management