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“Very honest, accommodating staff!”
Review of Buddy Lodge Hotel

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Buddy Lodge Hotel
Ranked #183 of 890 Hotels in Bangkok
Reviewed August 31, 2013

I stayed here for two nights on a flying visit to Bangkok. The hotel is very central as it is located on Khaosan Rd and a fantastic place to stay if you want to take in the necessary sights in a few days. The room was clean with nice furniture and the beds very comfortable. The hotel also has a lovely rooftop pool if you want to relax. The highlight for me was the wonderful staff especially the manager. I left my debit card in the room and he retrieved it and held it in the safe until I could pick it up a few days later. I am ever so grateful for their honesty and I cannot recommend this hotel enough.

  • Stayed: August 2013, traveled with friends
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3  Thank Barbara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded September 3, 2013

Dear Barbara T,

Thank you for taking the time to write a review of your time at our Khaosan Road Hotel.

Our whole team were delighted when we saw your message and we really appreciate your kind words about our staff’s customer service. At the Buddy Group we always try to put the customer first and all our staff are prepared to go that extra yard to help our valued guests.

We hope that you will be able to return back to see us again in the near future.

Kind Regards

John Pettengell
Group Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 31, 2013

Nice little hotel located on the famous Khao San Road in Bangkok. Location is excellent to access all local tourist attractions and haunts. Hotel has contracts with local minibus/taxi service which helpfully arranged airport transfers for us at a reasonable cost.

Rooms were average with all expected amenities and free WIFI included. Facilities were well maintained and complimentary soaps and toothbrushes provided.

This place is well reccomended for your stay in Bangkok. If you are looking primarily for a relaxing/retreat holiday or room, this is not the place to stay. Noise from local bars and markets continued well past 3am every night. If this doesn't bother you and you want to be in the hub of it, this is the place to be.

Room Tip: Try and get a room as far away from the road side as you can if you want any sleep at all.
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  • Stayed: August 2013, traveled as a couple
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2  Thank Z M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded September 3, 2013

Dear Zedehm,

Thank you for your valuable feedback and for choosing to stay at the Buddy Lodge Hotel.

It was nice to receive your Trip Advisor review and we really appreciate your kind words about our well equipped rooms and superb location.

We are sorry if the noise from the nearby Khaosan Road disturbed your sleep during your stay. The Management is aware of the noise issue and we will be looking into ways to improve this situation over the coming months. We ope that overall it did affect your time here too much.

Everyone here hopes that you will get the opportunity to return again in the future.

Kind Regards

John Pettengell
Group Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Perfect situation at Khao San Road - with pool. Nice rooms and excellent service from all the team - particularly front desk Manager Mr John Pettengell was very helpfull and gave us a lot of tips. Practical lobby waiting area with coffee and possibility to luggage enables to check-out and gives the possibility to enjoy the evening prior collecting the luggage. Bravo - we can really recommend.

Room Tip: double room on 5th floor
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  • Stayed: August 2013, traveled with family
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2  Thank Duetsch A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded August 29, 2013

Dear Duetsch A,

Thank you for choosing our hotel and for taking the time to write a few words on Trip Advisor about your experiences here.

We would also like to thank you for mentioning our new lobby lounge area. This is a new facility to the Buddy Lodge which we have recently added to provide our guests with an area where they can chill out, relax and wait for an evening flight home.

It was a pleasure meeting you both during your time here and the whole Buddy family hopes you will get the opportunity to return here again in the future.

Kind Regards

John Pettengell
Group Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Stayed here for a few nights some time ago (not September 2012, but it won't let me select other dates?!), it is a nice hotel in a great location, the rooms are clean and spacious with all the amenities you could want. Would definately stay again.

  • Stayed: September 2012
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Thank JonWells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded August 29, 2013

Dear Jon Wells,

Thank you for staying at the Buddy Lodge Hotel located right at the heart of the famous Khaosan Road area in Bangkok.

We are very pleased to read you enjoyed such a great stay here and you liked our old Colonial style rooms.

We are looking forward to your next trip.

Kind Regards

John Pettengell
Group Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

We stayed here for two nights in August 2013. Our stay was not bad, but the hotel presented a lot of unused potential and we encountered some annoyances.

First of all, it has to be said that we chose Buddy Lodge Hotel explicitely for its swimming pool and fitness area as we considered to treat ourselves on our last days in Thailand and have an option to lay back after sight-seeing.

The online reservation worked well and when we arrived, the room was prepared and we received a warm welcome. The room itself was fine and matching the online description. As it was towards the back, the evening noise from Khaosan Road was no problem (maybe an issue upfront). However, know that on the second floor balconies are directly opposite to the neighbouring buildings, so no view.

As to the negative points, they relate to the swimming pool/fitness center and the breakfast.
As regards the swimming pool, we regretted the fact that the times indicated on the information card were not the right ones, but more limited and could prevent people who leave early or come back to the hotel late in the evening from using it (the pool really opens at 10AM and closes at 8PM). Also, we were negatively surprised by the request to pay extra 200 bahts (5 euros) per person to use the pool after having checked out.

As to the breakfast, it is served in the Irish Pub next door and there is a limited choice: 3 English-style breakfasts and 1 Thai as well as a "buffet" (cornflakes, yogurt, toasts). We tried 2 different English-style ones and the ingredients were not very good. We would therefore rather recommend having breakfast somewhere else in the area or buying some food from 7/11.

So overall, we appreciated the stay but we left with some unpleasant impressions.

Room Tip: We recommend NOT to have breakfast there.
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  • Stayed: August 2013, traveled as a couple
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Thank M_Aude-Felix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded August 27, 2013

Dear BxlMarie,

Thank you for staying at our Colonial style hotel in the centre of the ‘Old Town’ in Bangkok.

We were pleased to read that everything went smoothly when you first arrived at the hotel and you were made to feel very welcome by our reception staff.

It is also reassuring to know you were not affected by the noise from the nearby Khaosan Road and were able to get a good night’s sleep during your stay.

You are correct, unfortunately the welcome pack does have the incorrect opening times for the swimming pool and the fitness centre. We are aware of this problem and are in the process of correcting it in the near future. The hotel’s usual practice is to inform the guest the correct times when they first arrive as part of a mini-induction process. We apologize if our opening times were not clearly explained to you when you first arrived.

To clarify another point you raise, once you have checked out of the hotel you are no longer actually entitled to the hotel facilities. This policy would be the same in most hotels around the world. However, we fully acknowledge that many of our guests don’t actually depart Bangkok until much later and so as a gesture of goodwill we offer free luggage storage and have a lobby lounge area where they can relax and use the complimentary WIFI.

We are the only hotel in the Khaosan Road area which offers former guests the option of buying a ticket and using our swimming pool, after they have checked-out. Another possible option we offer would have been to arrange a late check out (subject to availability) which would give you full access to all the hotel’s facilities, including the swimming pool, for a small fee.

We think it is unfair to say the hotel did not try to help you while you waited for your flight as we did provide you with a free luggage storage and you had access to the lobby lounge area while you waited.

We are sorry you disliked the hotel’s breakfast. The breakfast is provided by the nearby Mulligan’s Irish Pub and I will pass your reviews feedback onto the Restaurant Manager.

Overall we hope you did enjoy your stay at the Buddy Lodge and hope that in spite of these minor setbacks you would consider staying here again in the future.

Kind Regards

John Pettengell
Group Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

Very good location on tourist road and 10-15 minute walk to main sights. Hotel is well run, good English breakfasts. Very clean. The staff are friendly and the English manager especially helpful. The room was clean and with some style. Some rooms could be noisy so ask for a room on the higher floors or at the back. I am a woman aged 64 travelling on my own. I felt safe in the hotel and also during the shirt stay in Bangkok.

Room Tip: Ask for one on higher floors or at back if you want a quiet room.
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Stayed: August 2013, traveled on business
3  Thank Nomad61Coventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded August 24, 2013

Dear Nomad61Coventry,

Thank you for choosing the Buddy Lodge Hotel for your recent stop-over in Bangkok.

Everyone here was delighted to learn you enjoyed a pleasant time during your stay here. We really appreciated your kind words and I am certain they will inspire our team to continue providing high quality customer service to all our guests.

We hope your conference went well in Pattaya and that you would consider stopping at our hotel again next time you pass through Bangkok.

Kind Regards

John Pettengell
Group Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

If you happen to arrive at Khaosan Road, we recommend to stay at buddy lodge.
After staying in many hotels in this area, this hotel is head and shoulders above competition
in terms of customer service and facilities.We had a great time thanks very much to the manager Mr. Pettengell who who gave impeccable dining recommendations and also very sound advice on things to do in the area and he was also very helpful with any queries or requests that we had. The hotel is gorgeous.We really appreciated the amenities.The swimming pool is very luxurious and the gym is fully equipped. As beautiful as the setting was, it was the staff that really made it a worthwhile place to stay.

  • Stayed: July 2013, traveled as a couple
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1  Thank Colin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRM_officer, Guest Relations Manager at Buddy Lodge Hotel, responded to this reviewResponded August 21, 2013

Dear Colin K,

Thank you for returning to the Buddy Lodge Hotel on Khaosan Road, it was great to be able to welcome you both back here again.

Everyone here really appreciates the kind words expressed in your review and we are so pleased you were very happy during your stay.

We hope you both will be able to return to Bangkok again in the near future.

Kind Regards

John Pettengell
Group Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buddy Lodge Hotel

Address: 265 Khaosan Rd. Taladyod Pranakorn, Bangkok 10200, Thailand
Location: Thailand > Bangkok > Banglamphu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#140 Business Hotel in Bangkok
Price Range: $51 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Buddy Lodge Hotel 3*
Number of rooms: 76
Official Description (provided by the hotel):
Located within the shopping and entertainment streets of Khaosan Road, Buddy Lodge is your best refuge of a cozy hotel where guests can return to a quiet relaxation away from the entire bustle of the tourist street market. The historical core of Bangkok where most of the tourist attractions are found just around the corner and one can walk to visit Bangkok’s most popular tourist attractions, The Grand Palace, The Golden Mount, The Temple of The Emerald Buddha (Wat Phra Kaew), The Temple of The Reclining Buddha (Wat Pho), The Democracy Monument, and many other cultural sites in the Bangkok City Old Town. Buddy Lodge offers the most convenient location and comfortable facilities for travelers to the popular Khaosan Road and visitors to the famous historical places of Bangkok. ... more   less 
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Also Known As:
Buddy Hotel Bangkok

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