We stayed here in early October with 2 Adults and 2 Children. This was our last hotel after travelling through Vietnam and Thailand for 4 weeks and let me tell you it was very disappointing.
On arriving at the hotel it looks very impressive but that's where it ends.
We booked this Hotel thinking it was a new hotel but it is definitely not new.....maybe it has been taken over by The Berkeley and renovated but don't be fooled that it is a new hotel.
We had booked a family room which was on the north tower. Room was very large, no character lack of furnishings. Room was very dirty. A/C did not work properly. On our second night we were transferred to a corner suite room as A/C was still not working. This was nice & the best room that they have which is scary because it was still not of a 5 star standard once again this room was not very clean.
Now lets move on to the buffet breakfast. This is worst breakfast which we have ever experienced nothing is cooked fresh & I mean nothing. You will notice a lot of people in the kitchen but they are not cooking they are just busy bringing prepared food out which is cold and disgusting. The kitchen is full of trays with precooked fried eggs, scrammed eggs, omelettes, waffles etc. Not sure when they have been cooked but I would say it would be safer eating street food. On our second morning we thought we would order poached eggs they were not impressed about it & told us we had to wait 10 mins. When they arrived they were cold straight from the fridge pretty sad when you cant even get a fresh hot cooked egg. We did not eat them and sent them back & let me tell you they were very angry. On our third morning we decided to go to McDonald's and sad to say but it was so much better and we were able to enjoy a hot breakfast. Very sad when McDonald's is better than a 5 star hotel.
Also the Hotel have a scam going with the local taxis. We ordered a taxi to go to Safari World we asked for the meter on & the taxi guy was not impressed and was trying to sell us the entry ticket in the end he asked us to get out down the street as we already had tickets. Finally we were happy to leave this hotel but to get a taxi to the airport you can only get a fixed price which is very inflated when I questioned the hotel they said you can no longer get a meter taxi to the airport which is crap.
Now onto the positives the pool is very nice for a hotel in the city and our kids did enjoyed it immensely. We also thought the location was pretty good not a long walk to MBK or Central World.
This is our third year in a row to Thailand & we have never come across a Hotel like this in this price bracket. You can definitely do better there are so many nice Hotels in Bangkok.
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