I was staying in Bangkok for a night (the evening of 22nd October) and decided to take advantage of the 50% off deal and booked a traditional Thai massage. I was welcomed by one of the reception staff who was very friendly and asked me to fill in a form. I hadn’t had a Thai massage before so was unsure what to expect. I was taken to the room and asked to change into the ‘Thai uniform’ of a tunic and trousers, and sit with my feet in a bowl of warm water. Surroundings were very clean and relaxing. My therapist was called Art and was very friendly and professional. He started by washing my feet before starting the massage, which felt similar to a personalised yoga workout / sports massage (no oil used). I felt pretty good after and went back to reception to fill in a feedback form. I was provided a cup of tea and some biscuits. It was at this point the woman I assumed was the reception manager demanded I complete a review on tripadvisor, in order to get the 50% off. I told her I didn’t have my phone with me and she informed me I’d have to go back to my room and bring it back so she could see me complete the review. I then asked if I could pay by card but was told ‘cash only’. When I told her I didn’t have cash on my, she snatched the phone and starting calling my room, so my husband could bring it up. It was 10pm at this point and I told her he was sleeping and not to call. She had already woken him up by this point. I went back to my room to get the cash and told her I would review the massage later.
Overall, spa was lovely, therapist and other staff were great but experience was ruined by the rude woman and I left feeling less than relaxed.

I must be clear as to why I have awarded 3 out of 5 before continuing my review. I have stayed in more than 100 hotels around the world, and this increases the scrutiny I must give each hotel as I travel. Some may believe this is unfair, however it is how I write my reviews.

I stayed with a G Adventures for one night at the start of my tour.

The reception staff were nice, and quite friendly. Sufficient but lacking in a few hospitality skills compared to the other hotel in Bangkok I have reviewed on TripAdvisor.

My room, situated on the 7th floor, has no window which is bothersome for many travellers based on my experience. I personally do not like this, as I do really love natural light during daylight hours. There are, however, rooms with windows in the hotel. Cleanliness was good in general.

Location is ok, with its “Prime” location being close to the train station. Distance to shops, good restaurants and tourist attractions being a touch far away based on my personal taste.

Breakfast is quite good, with a range of options to suit most travellers.

Personally, I would not choose this hotel for myself, but if I travel with G Adventures in the future, I would not be dreading coming to stay here.

I was part of a G Adventures tour that finished in Bangkok and we had one night booked at Prime Hotel. The hotel was lovely, spacious, clean and well decorated.

We had one night as part of the tour and then free time in Bangkok. Our room had no windows which is to be expected at some hotels across Asia. You can pay additional for a room with a window which was an option for us on the tour.

I took the opportunity to have a traditional Thai massage at the hotel at the Bamboo Spa which is located on the 14th floor.

I had Art as a therapist and it was brilliant, really enjoyed it. Asked for strong pressure and it was what I got. The hospitality and cleanliness of the Spa was brilliant. Would advise checking it out for some relaxation.

Overall a great stay in a great hotel.