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“Fantastic service”

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Centara Watergate Pavillion Hotel Bangkok
Ranked #104 of 867 Hotels in Bangkok
Certificate of Excellence
Tweed Heads, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic service”
Reviewed June 12, 2014

I stayed at this hotel for one day en route to Krabi and again en route from London to Sydney.
It is very clean and the service is very good. Unfortunately my wallet was pick pocketed in the street between the hotel and the train station. The duty manager was very supportive and not only offered help but gave me some of her own personal funds to catch the train to the airport cause i was stuck. What a lovely lady….i will never forget her generosity

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johno7007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 12, 2014
Dear guest,

It is really a delight reading your review of your experience here at Centara Watergate Pavillion Hotel Bangkok. We can not thank you enough for the all the compliments you have kindly put in words about the hotel.

Our goal is to have our guests leave the hotel with amazing experiences to share, and with you seemed we have reached that goal, which is very heartwarming. I have passed your compliments to Khun Walinnar our Duty Manager.

Please do return and we will ensure another excellent escape will be waiting for you here.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 11, 2014 via mobile

I have booked 2 room, one with a coffee table n one without, and one of the room does not have cups, quite disappointed as i expected better than this from a 4 star hotel. Base on reviews i thought there is a 5 storey mall at the bottom of the hotel but no!!! There is not even a supermarket there!!!(actually there is but it is closed down) 90% of the shops are closed!!!! N looking at how the situation of the mall, it is quite eerie... It is actually quite out of the way, u need to to walk a lot to go anywhere!!!! For this stay i have regretted to not have paid more for a better located hotel.

But i have to say their service is very good, the staff is very nice and polite. And the hotel clean and quite new. Their is Wifi is very strong throughout the whole hotel. This is the only few things i am satisfied about this hotel.

Stayed June 2014
Helpful?
Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 11, 2014
Dear guest,

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Centara Watergate Pavillion Hotel Bangkok.

Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Centara Watergate Pavillion Hotel Bangkok is renowned for and exceed your expectations for future visits. We thank you for highlighting some key points during your stay.

At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.

I have noted your overall experience and feedback regarding the points you have kindly noted in your review. Please accept our sincere apologies for any inconvenience caused in this respect.

Thank you once again for sharing your feedback on Tripadvisor and thereby giving us the opportunity to enhance our service quality.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 3 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 11, 2014

We are well seasoned travellers and our stay at the Centara Watergate Pavillion was sensational, and perhaps as the title says, one of our best hotel stays ever. Our room was modern, but comfortable, spacious with THE most beautiful bathroom, featuring a PROPER double bath that was completely divine. To be honest, there is nothing we could fault except perhaps the lack of a make up mirror in the bathroom, and that is such a small issue that it is barely worth noting.

The staff could not have been more accommodating. The restaurant food was astonishing value - we were surprised at how reasonable such amazing quality meals cost us. The roof top restaurant is very special - in fact everything was - just a very special hotel. You will have to tear us away from the Centara on future vista to Bangkok. Loved it , loved it, loved it.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yvonne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 11, 2014
Dear guest,

Thank you for taking the time sharing your Centara Watergate Pavillion Hotel Bangkok with us, it is much appreciated.

I am delighted to read that our team was able to provide you a magnificent experience. It is a pleasure to read how much you enjoyed the well-thought-out rooms, the meals at our restaurants, the service provided throughout your stay, and the hotel’s convenient location

Thank you again for your comments and we are look forward to welcoming you back to our hotel soon to enjoy our blend of Thai hospitality.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 7, 2014

We stayed 4n in June with our family of 6 a 4 adults and 2 kids. We had 2 rooms next to each other.

The rooms are modern, and furnished nicely. Loved the rain shower in the bathroom. The rooms were cleaned daily to a high standard and all of the goodies and bottles of complimentary water restocked.

The staff here are fantastic and really made our stay enjoyable. The staff at the entrance would greet us like we were famous each morning, and fuss over the kids, which was really lovely. They also helped us when we were scammed by a tuk tuk driver, by organising a new tour for us.

Breakfast was amazing! Such a diverse buffet, all of the food was beautiful! The staff here would also remember us each morning, and get the kids a hot chocolate straight away, as they knew they loved them!

We had a few cocktails by the pool / water area. Some people complain that there is no pool, and while a pool would be good in the hot weather, it did not bother us. The little kids would swim in the water anyway, and the big kids would lounge around on their iPads, whilst we kicked back with a cocktail. The area is just beautiful, especially in the evening.

We did not eat at the hotel, but their prices seemed reasonable and they had many promotions for various things.

The location was perfect. Walk right out your door and there are street markets, we loved doing this of an evening. Iits walking distance to platinum shopping mall, and a short drive or ride from MBK and Siam paragon.

Watch out for the taxi mafia and tuck tuck drivers that park at the front of the hotel. The hotel has its own taxis at the hotel, if you tell he staff out the front where you want to go, they radio a taxi for you.

Overall, absolutely loved this hotel, and would stay there again!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jen_jen080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 8, 2014
Dear guest,

Thank you for staying at Centara Watergate Pavillion Hotel Bangkok during your visit to Bangkok. We do know that there are a lot of hotel choices in Bangkok and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a detailed review of your stay with us. Your comments are much appreciated.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased the overall service provided to you.

Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travellers, whether leisure or business, will benefit from your review. Your detailed comments and observations, from the moment you arrived, up until the services rendered by our colleagues, and until you have checked out, were a definite delight to read.

Also, my colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests. Your words will not only motivate our colleagues, but inspire the entire team at Centara Watergate Pavillion Hotel Bangkok to continue providing the best service experience. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated.

We thank you for highly recommending us and we look forward to welcoming you back soon.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 7, 2014

A friend was in town for a conference and I tagged along. We stayed here for three nights.

Getting here from Suvarnabhumi was quick, if you take the expressway. However, upon getting to the hotel, we weren't quite sure where to get off so our taxi driver had to drive up several floors for us to get in. We ended up in the car park where the hotel elevator was. We later found out that we could actually enter from the ground floor as the hotel did have a dedicated elevator lounge for its hotel guests. Perhaps better signage could be put up.

Checking in was swift, and we were presented with two key cards, something I really appreciate especially when traveling in pairs. It was quite late when we checked in but the front desk staff were still very alert and professional.

The room was great, albeit a little tad too small. Beds were very comfortable, there were plush seats, and a mounted wall-TV. Bathroom/toilet had all the amenities (as one would expect a Centara hotel to have).

The hotel gym is well-equipped, and there weren't many patrons using it, so we had it all to ourselves in the mornings. Breakfast consist of a wide variety of food.

Centara Watergate was located very close to major shopping areas. If you're fit enough, you could actually walk to all these malls/areas: Pratunam, Platinum, Phanthip, Central World, Siam Paragon/Center/Discover, MBK. In the evenings there are night markets set up along the sidewalks as well. Manoeuvring through the crowds can be challenging though. But this is what makes Bangkok unique.

You could actually walk to the BTS or the Airport Link (again, if you're great at walking).

We really enjoyed our stay!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ikibana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 8, 2014
Dear guest,

We are delighted having you at Centara Watergate Pavillion Hotel Bangkok and thank you for choosing to stay with us.

At Centara Hotels & Resorts, all colleagues make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Bangkok.

Once again, thank you for sharing your feedback on Tripadvisor and for recommending our Hotel as your favorite place in town.

All team members and I, look forward to welcoming you back to your new “home away from home” in the near future.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2014

Stayed here for 3 nights. Location is good - walking distance to bts and various shopping areas. Have to take note when you tell the cab drivers as Amari Watergate is nearby too; our cab driver only understood the "Watergate" part and took us to Amari initially. Had to get him to contact the hotel so as to get directions to the right place. Hotel entrance is also hidden at the side making it a little more difficult to find if you are not observant enough to look out for the signs. There are also a number of 7-11s and family convenience stalls nearby for late night snacks. Room was not huge but comfortable and clean. Had the basic room facilities. Room service was a little slow though; we had to call the reception at least twice every time we needed something and it took rather long for them to come over. Overall, the stay was a pleasant one.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasmineishere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 8, 2014
Dear guest,

Thank you for taking the time to write a review on Tripadvisor.

I was pleased to hear that you liked the hotel and that you found the staff friendly and helpful, as well as the clean and comfortable room.

We do hope to have the pleasure of welcoming you back on another occasion to Centara Watergate Pavillion Hotel Bangkok.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Australia
Level 5 Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed June 6, 2014

My first impression upon entering the Watergate was "wow'. There were several doormen/bellboys who were ready to take my bag and usher me through to the reception. Check-in was quick and I also enquired about storing my bags upon checkout which was no problem whatsoever!

In general I loved the design of the hotel and my room; it seems quite futuristic and was impeccably clean and new. All the staff were helpful and courteous. There were security men posted at all times so it felt extremely secure. The gym was brilliant although the air conditioning could have been set at less than 25C!! I was there at 6am and I was still too hot! I also loved that they espouse environmentally friendly policies.

The only small let downs for me were the pool and the buffet breakfast. The pool is a water feature which whilst stunning it seems a shame that there isn't an actual pool for swimming in.
The breakfast had a huge range however what they had wasn't to my taste and the coffee was appalling. I asked for an espresso and got a weak, tasteless black coffee. There were only a few Thai breakfast dishes and the kale stir fry and pork dish were both soaking in oil. In the future I would rather go out for a more genuine local breakfast but that's just me. I'm sure it catered to most Western palates if you like pastries and cereals.

Please note that whilst the Centara is close to the airport train, it is not at all convenient to get to the sky train. It's at least a 10 minute walk which is not signposted and it's easy to get lost. Also whilst there are a lot of big shopping malls close by I was surprised by the dinginess of the surrounding streets. Maybe that's a Bangkok dichotomy- just don't expect because the Centara is so pristine that the streets around it are too!

All round it was a positive experience for me and I would definitely consider staying again.

Room Tip: I was on the 10th floor with a lovely view over the water-feature/pool. I had to be careful to keep...
See more room tips
  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avon369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wim_Fagel, General Manager at Centara Watergate Pavillion Hotel Bangkok, responded to this review, June 8, 2014
Dear guest,

Thank you for sharing your review on Tripadvisor.

We are delighted to hear that you had enjoyed your stay with us at the Centara Watergate Pavillion Hotel Bangkok.

It is a pleasure to note that you were pleased with the design of the hotel and the rooms. Your kind comments are greatly appreciated and it was indeed a pleasure to have you as our guests.

Thank you once again and we look forward to welcoming you back in the not too distant future.

With best regards,


Wim N.M. Fagel
General Manager
T: +66 (0) 2 625 1234
F: +66 (0) 2 625 1235
E: gmcwb@chr.co.th
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Watergate Pavillion Hotel Bangkok

Property: Centara Watergate Pavillion Hotel Bangkok
Address: 567 Rachaprarop Rd. | Makkasan, Bangkok 10400, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #104 of 867 Hotels in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Watergate Pavillion Hotel Bangkok 4*
Number of rooms: 281
Official Description (provided by the hotel):
Ideally positioned in the heart of Bangkok’s shopping district, within easy access to the airport link station with trains directly to and from Suvarnabhumi International Airport, the BTS Skytrain, and the expressway, this modern four-star hotel features 281 rooms and family-friendly suites designed in a light, modern, and inviting decor. With an outdoor relaxation area with cabanas, a spa that draws its inspiration from modern rejuvenation practices and Thai and Ayurvedic philosophies, and a fitness centre, you’ll enjoy plenty of leisure opportunities. Foodies, look no further. The hotel is home to an exciting all-day dining restaurant, a rooftop restaurant serving the complex flavours of Thai and Asian cuisines, and a rooftop bar. The hotel seamlessly connects to Watergate Pavillion Shopping Mall and offers free Wi-Fi access. ... more   less 
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