My first night here there were ants in my bed that bit me, my entire back was covered in bites for a week. When I told the desk manager, I was repeatedly asked if I ate food in bed (I had a suite with a kitchen and living room, so not at all.) I found that there was food, old food in the carpet and several hairs in the bathroom that were not mine.
I complained again and they seemed to understand when I said the room is not clean. Again, the maids came to clean it and again the problem was not fixed. When I pointed it out a third time, the food was gone but still the small, curly hairs remain in the bathroom.
Normally cleanliness is not a problem in decent Thai hotels and I am not a neat freak. But when a (new!) hotel is so infested with bugs that I need to see a dermatologist and I complain patiently and it's not fixed, it's a sign of very poor care taking.
My luggage also took three hours to reach my room from storage and the bell hop kept bringing the wrong bags and at one point tried to convince me that someone else's bag was mine! This might be okay for a two or three star property, but not for the expectations they set here.
- Official Description (provided by the hotel):
- Oaks Bangkok Sathorn provides a convenient base in central Bangkok, located close to Sathorn and Silom roads, just moments to the city’s business and shopping hubs and a 45 minute drive from both Suvarnabhumi and Don Muang International airports. Oaks Bangkok Sathorn offers a collection of 115 spacious studios and well appointed one, two and three bedroom serviced suites. Each suite is fitted with hot plates, microwave and fridge, while the extensive facilities include a 32 meter swimming pool, fully equipped fitness centre and tennis court. Oaks guests also receive dining and entertainment privileges at the next door Anantara Bangkok Sathorn hotel, which provides guests with a range of dining options. Business or leisure travelers looking for a convenient and spacious home away from home, whether for one night, one month or a whole year, will find that Oaks Bangkok Sathorn’s serviced suites are the ideal choice. ... more less
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