I stayed here in January 2013. Requested a non smoking room and was given a room that was filled with cigarette smoke so much that we as non smokers could not breathe. We left the door open and requested another room. It took them one hour before they could locate another room for us. We had to stand in the hallway while they "attempted" to find us another room because of the smell. The carpet in the hallways desperately need a good steam clean, they were filthy! When we were given another room, we had to go to the front desk to get the key after being told to wait in our room. I guess no one cared to offer the customer service in coming to us instead. The second room we were assigned had no cigarette smoke but it was apparent the cleaning staff did not do a thorough job as the previous guest's undergarment was still hanging on the chair. The thermostat on the wall does not work, you need to use the device close to the phone to adjust temperature. Would have been helpful if they removed the non functional thermostat on the wall or put a sign so other guests would not get frustrated when they cannot get the temperature to what they would like.
The shower curtain had mold on it.
The staff was not friendly at all. They are just there to do their job, nothing more and quite indifferent. There was no apology at all for the first room and no follow up to ensure that the second room was satisfactory. Therefore do not expect great customer service.
- Official Description (provided by the hotel):
- Modern Hotel situated in new development district. ... more less
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- Also Known As:
- Emerald Hotel Bangkok