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“oh dear what has gone wrong?”
Review of The Emerald Hotel

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The Emerald Hotel
Ranked #422 of 858 Hotels in Bangkok
Mount Gambier, Australia
Level Contributor
387 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“oh dear what has gone wrong?”
Reviewed December 31, 2012 via mobile

I have stayed here more than 15 times over 20 years and always liked it but this time the smiles have gone to be replaced by indifference. Screwed up check in after I paid in advance, holes in the bedsheets and the thai food in the coffee shop twice the price and half as good as it used to be. Time to find another hotel?

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bomoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
    53
    168
    95
    20
    12
See reviews for
35
25
44
94
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuching, Malaysia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 24, 2012 via mobile

I was on a business trip. This hotel must have been very nice one back in the 90s. But it needs refurnishing already. The type of furnishing is too outdated. I just couldn't make myself feel at home throughout my stay.
The rooms are clean. I stayed in two different rooms during my stay. Both room smells like they have not been properly ventilated especially when the aircond is on. So it must be the ac unit n general lack of ventilation. I had to open my room door for as long as i can to help let the air out but it doesnt help much.
Water heater malfunction for the sink, for one of the rooms that i was in; hot water only.
I did not drink the complimentary glass bottled water after i tried one coz they tasted funny. Have to buy proper bottled water from 7-11 which is right behind the hotel.
They provided iron n ironing board upon request. I requested twice and both times they were brought to me promptly. But both times the boards were simply a board, very old board with almost no sponge, n badly stained. Can't they even invest a little on new ones? :(
Other things are fine though.
Plenty of tv channels, the always customer friendly Thai service, massage service. .
Breakfast choice of food, below average and the same every day for a whole week. Did not try room service because my appetite would have been ruined by the musty and damp air. I normally like to call for one. But no, not here.
Location, could have been better, but depends on your liking. Five minutes walk to the subway train that goes anywhere you like. Massage parlor/centres/shops from low end to high end are few steps away, but to go to shopping places, you need to take the train.
Summary : This hotel is too old fashioned in furnishing for my liking. Badly aired. I won't stay here again if I have it my way. Have stayed in way better ones in Bangkok before.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdwinaEmme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
122 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed November 23, 2012

Travel back in time to the 70s at this very large, classically tacky hotel. The rooms are refurbished and comfortable. Everything is fine but certainly not 4 or 5 star. The area is not great. The hotel is surrounded by massive massage parlours and casanos (sic) which are all brothels; barely disguised. My stay was ironic given I was at a women's health conference in a hotel nestled amongst massive sex worker parlours. There is nothing else near the hotel - and a walk down the street (to nowhere) is unbearable due to the traffic and pollution. Downtown is a long way - at least 30 minutes in a taxi. There is a train station across the road but it's too difficult to cross the road!

Room Tip: Stay at the Banyan Tree!
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilovebarbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, Massachusetts, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2012 via mobile

The Buffett breakfast has good variety and the food is good. I also ordered room service one night (Thai food) and it is probably the best room service I have ever had (I travel extensively). And I ate at Wine 99 one night and both the wine and food were good. The staff is very helpful. The fitness center is extensive, and I wish I could have taken advantage of the yoga class. Don't bother with the spa--it is bare bones and expensive. I paid 700 baht for a pedicure which was little more than a polish off polish on deal. Expensive for Thailand. There was no music, and I felt like I was sitting in a rundown back office somewhere.

The rooms smell a little musty, and the phone didn't work most of the time. When it did (and I'm just talking about calling within the hotel) the connection was awful. I was confused by the one bit of high tech--there was a central device by the bed to operate the lights. I didn't realize until the 3rd night that it also operated the temperature in the room. No wonder the prominently placed dial temperature control did nothing! Duh.

There was one 3 prong American style plug in the room. The plug in the bathroom didn't work at all. The plug by the desk coud accept two prong American cords (like for my iPhone).

Stayed October 2012, traveled on business
Helpful?
Thank TipToeTippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 30, 2012

The Emerald feels like an older hotel. The staff is really nice and helpful. The guest rooms are adequate. It's clean and has everything you need. The one big problem is mold. The humidity does a number on vacant rooms. You'll notice the smell and damp air when you first open the door to your room. However, the A/C works quite well. Just run it for about an hour and you should be good.

Breakfast is not bad here. They offer the typical breakfast fair, complete with made to order omelette/fried eggs, as well as a variety of Asian breakfast choices. The fried rice is pretty good, even better when you get an over-easy egg on top.

Room Tip: The Emerald does not have a convenience store in the hotel. However, if you go out the lobby door...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheTravelGuy_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oudenaarde, Oost-Vlaanderen, Belgium
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 25, 2012

Poor English by the staff.
After the first day, one of the face towels disappeared, as well, as one of the wash cloths.
After second day, guess what, only the two bath towels left.
Complaining to the reception was an experience.
Internet in my room (wifi) was good quality, but payable.
Pillows: a bit hit and miss: some are very uncomfortable; at least I had one good one.
Safe in the room did not work, don't bother complaining, as there won't be a resolution.
Room could do with a bit of a make-over, expecially the bathroom. Flushing the toilet requires patience... the sink almost did not drain.
Plenty Chinese in the hotel who make noise at every hour, expecially at night...
There are better hotels in Bangkok for this price level.
The food in the lobby restaurant was good.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bangkok hotels

Bristol
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 20, 2012

spent 5 nights here on business.
full of chinese, who smoke in non-smoking floors and rooms. I complained but they took no notice.

Reasonable access to Expressway, near metro, but not for tourists. I perfer President Palace in Sukhumvit 11.

Surrounded low end massage placed.

Room Tip: demand no smoking, if somebody is smoking on no smoking floor call reception, change rooms and if th...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pa_finch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Emerald Hotel

Property: The Emerald Hotel
Address: 99/1 Rachadapisek Road, Bangkok 10400, Thailand
Location: Thailand > Bangkok > Din
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#233 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Emerald Hotel 4.5*
Number of rooms: 625
Official Description (provided by the hotel):
Modern Hotel situated in new development district. ... more   less 
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Also Known As:
Emerald Hotel Bangkok

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