In thailand for a holiday my sister and i stopped a week in Bangkok to have some dentistry done and stayed at the Best Western Premier after booking a wot room on wotif.
The positives: the rooms are quite big, and the hotel seems quite new. It's very conveniently located for BTS - right near Ploen Chit & not far from Nana station. There are night markets right around the corner on soi sukhumvit and the hotel is only a few meters from Bumrungrad hospital, which is a great landmark to tell a taxi tour guide or tuk tuk driver.
The rooftop pool & bar is beautiful, though it closed very early at 10pm (early for Bangkok?) so we were only able to use it once. I would have loved to use the pool more, but getting around takes forever because of traffic, so it was hard to make it back to the hotel in time after a day of activities.The gym didn't seem finished, all the machines had plastic wrapping on them, so i regret taking up suitcase space with gym gear!
The entire hotel is non smoking (nice) unfortunately our room had no balcony and no view and i imagine the rest of the hotel would be the same.
The bathrooms are lovely, the hot water works for as long as you need. The aircon was nice and cold and easily controlled.
On several occasions our stay was hampered by our lack of Thai language skills, as the staff at the hotel were not great with english. Fair enough, we are the foreigners and should make the effort, still it was unexpected for a 5 star hotel.
We originally booked for 3 nights, and when we called the reception to enquire about extending our stay they told me the wrong check out date, and also would not do anything for us on their rack rate and recommended we book again on Wotif. Long story short, we ended up having double booked with 2 rooms on one night instead of 1 room for 2 nights - and half a day was lost trying to sort things out. In the end, Wotif changed the booking for us as the hotel would not.
We extended our stay twice as we were lazy to pack and move, and both times we had to check out and check back in, a slight inconvenience, but, inconvenient nonetheless.
A few times during our stay our room keys randomly stopped working and we would find ourselves locked out. Also there were 2 of us sharing a room, so we had 2 keys, but each time the cleaners came they would take one of the keys back, and it took 3 days for me to figure this out. I thought i was losing my mind and had lost 3 room keys!
Room service was difficult to order due to language barrier, on the first occasion they got our order completely wrong, but sort of fixed it when we called. The second time the order was right but the food was just blergh...But why order sandwiches when you are in Bangkok and the world's best street food is at your doorstep?
We seemed to drop off the cleaning schedule after a couple of days and our room went uncleaned for 4 days despite having the 'please make up my room' sign on. I eventually called and asked for someone to make up the room, which they came and did while we were still getting ready to go out (awkward).
The hotel advertises they have a Tuk Tuk for guests but when we tried to ask the concierge about it he always just offered to get us a cab.
For the price we paid i was happy with this hotel, but although the facilities, rooms and location are great, we felt the service let them down from being 5 star as advertised.
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