Looking at these reviews, I expected an excellent hotel. I was so wrong!
Upon arrival at the hotel, we were hassled and hassled to upgrade our room. When we disagreed, they put us in the dirtiest room they could find. We immediately complained at the reception and they did manage to clean it. However, this turned out to be the only positive thing that happened at this hotel. My wife wanted to take a shower, but was extremely disappointed as she could only get cold water. Again, we complained immediately but this time we found no good customer service. They took forever to send someone upstairs and when they did, they were no help. The so called 'engineer' did nothing but try to act as if the water was boiling, when it was really colder than lukewarm. We complained again, and they said they would send someone the next day. When the next day came, no one arrived. Eventually we managed to get another room, which turned out to be even more of a disaster than the last.
When we got to the next room, we immediately noticed the double bed, this is unsitable for 2 adults and 1 child. Aside from the bed we saw a broken door, an absoloutely disgusting looking bed and a tv that didn't turn on. At first we accepted this, but when our bed sheets were not changed for 2 days, we complained but we got no response. They told us it was company policy not to change the bed sheets as frequently as every 3 days. We found this riddiculous and they did not change the sheets until we argued for about 10 minutes. We asked for an extra bed only to find out they would charge extra. They are accommodating 3 people yet they refuse to give us 2 beds! We found this unacceptable. We will never visit this hotel again. I wouldn't recommend this to my worst enemies!
- Official Description (provided by the hotel):
- brand new 4 stars hotel centrally located on Sukhumvit Soi 11, only steps away to Nana BTS Sky Train station. The Suvarnabhumi international airport is only 40 minutes.• Tour desk• Limousine service• Room service 11am – 11pm• Restaurant - MARCO Eat & Drink Store: Open daily from 6.30 Hrs. – 24:00 Hrs. ... more less
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