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“Pat at Salil is awesome!”

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Salil Hotel Sukhumvit Soi 11
Ranked #144 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed February 15, 2013 via mobile

Decided to try this Salil since my experience was so good at the Thonglor location. Good thing I did, because Pat from that location had moved here! I was so impressed that she remembered me from the other location and always greeted me with a great big smile! She also gives awesome recommendations for places to go and see. I hope the upper management appreciates such a stellar employee, and the great impression she leaves on their guests. Thanks again Pat!

  • Stayed: January 2013
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Thank Ross Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 16, 2013

Dear Ross Y,

My associates and I, esp PAT are extremely pleased to have created for you a positive memorable experience.We hope to welcome you back again soon to experience yet another memorable stay with us.

Sincerely
w.sirikul

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1,180 - 1,186 of 1,505 reviews

Reviewed February 12, 2013

The people who are working in this hotel are friendly and nice.......The hotel is close to the skytrain........The location is perfect for people, who want to go out in Bangkok.........Also the shopping centers are not too far away

Stayed: December 2012, traveled with friends
1  Thank Michl1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 16, 2013

Dear Michl1978,

Thank you for your review on tripadvisor. My associates and I are happy that you have found our entire staff friendly.
We would be more than happy to have you back with us again.

Sincerely
w.sirikul

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Reviewed February 11, 2013

Location is great ,near NANA Station sky train.I stay 3 night loved everyone of them. The staffs are friendly and hlgh potential. The hotel is perfect ,food in the restaurant and bar are fairly price and very healthy. There is no gym and swimming pool but their room is very cute and perfect for business travelers or tourists. I really love this hotel and I will come back again. :))))))))))))))))))))))))

  • Stayed: February 2013
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Thank Sirichan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 16, 2013

Dear sirichan_w,
We hope to welcome you back again soon to experience yet another memorable stay with us.

Sincerely
w.sirikul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

I really love this hotel cause it a brand new hotel about 300 meters from Sukhumvit road. It's easy to walk to this hotel. The room is very cute and clean and include free internet wifi. The staff are nice. They can checkin and out quickly, friendly and helpfully.

  • Stayed: February 2013
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2  Thank Ccocoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 16, 2013

Dear Ccocoh,
Thank you so much for your wonderful compliments. We are so happy that you have made us your home in Bangkok.

Sincerely,
w.sirikul

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Reviewed February 9, 2013

My first experience at the Salil was not good as the hotel was still under renovation, but i decided to stay there again as i thought that things will be different as the hotel looked liked it had potential, and i liked the location, first the positive, i love the rooms, and deco, and of course location, there was no noice, not like in my last trip, the hotel looked lovely from the last time i was there when it was still under renovation. I checked in at about 10.30am with my girlfriend, and was told that our rooms were not ready, we booked 2 rooms. i can understand that as we were early. I left my reservation slip, and bags with the reception and was told to come back at 12pm. we were out the whole afternoon and came back to the hotel at 5.30pm/ reception could not find my reservation slip, and told us that the rooms were still not ready, It was 5.30. and i was angry. we were tired and wanted our rooms to freshen up before dinner as were were out the whole day since we left Spore . they could not find our reservation and had to search for it, even though our bags were there and we had a baggage tag. we waited until 6.30 when the rooms were finally given to us, of course we were angry, and told them that this was rediculous. the reception kept saying that houkeeping was not done cleaning yet, 2 rooms, i ask, and since 12pm. i then told the reception that since the rooms were given to us late, if they could allow us to have a late check out as our flight was at 9pm , two days later. i thought that it was only fair that they give us a late check out since it was their fault that our check in was at 6.30. the manager then spoke to us and was so arrogant. she said that the reason why there was a delay was because they were putting in towels in our rooms. How long does it take to put in towels, she refused to give us a late check out and said that she can only allow us to check out at 1.30pm/ i was really angry and did not want to argue with her, as we were so tired and she was the most arrogant person i have ever met. No apologies what so ever form her or the staff for the late check in, on the day of our departure, reception called us and asked us to check out at 1pm. what kind of hotel is this, they are not true to their words, and lie about everything, we had no choice and had to check out. service at the reception was beyond terrible, no one knew what they were doing, and the manager needs to go back to school to learn how to speak politely to guests, it is sad that for such a lovely hotel the front desk is so lost, and so rude, and so unacomadating. i will never stay there again, and my girlfriend who is japanese, said that she has never experienced such poor service before. even the taxi drivers on the streets are far better than the staff at the Salil. i suggest that they try and be more attentive and acomadate to guests, especially when they are wrong. In this case, we gave them enough time to get our 2 rooms ready, so it was not our fault.

  • Stayed: November 2012, traveled with friends
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2  Thank susan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 11, 2013

Dear susan c

Thank you for you review on 2nd visited in November 2012. Since that time our entire staff are very new and it shouldn't be any excuse for the matter. May we takes this opportunity to offer you late check out till 9 pm and early check in free of charge for your next visit.
We sincerely hope to welcome you back again soon.

Sincerely,
w.sirikul

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Reviewed February 7, 2013

Nice room good location staff is funny and Friendly. Near nana Bts just 5 minute by walk.We are like Sakura room look sweet and for at night this soi is easy for go drink and food .....:) We would have plan come back again on April to stay in here we are happy to see the people smiling and friendly and nice food

  • Stayed: January 2013
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2  Thank Nangfaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 11, 2013

Dear Nangfaa

Your wonderful compliments made my day and my associates and I are truly happy to have given you a great experience here at Salil Hotel Bangkok.
We would be more than happy to have you back with us again.

Sincerely
w.sirikul

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Reviewed February 5, 2013

We booked the deluxe room for 4 nights, were charged the deluxe rate for 4 nights, but did not discover that we were not in the deluxe room until we stayed there for 2 days... We did not get a refund for the difference.

Also, family staying in the hotel in another room booked a superior room, but the superior room was not available so they were forced to pay for an upgraded room... Can you imagine that? The hotel made a mistake on the reservations and we have to pay extra.

  • Stayed: February 2013
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3  Thank VanstonHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalilManagement, General Manager at Salil Hotel Sukhumvit Soi 11, responded to this reviewResponded February 11, 2013

Dear VanstonHamilton,

Thank you for your review and I would like to make a correction to your remarks that there was a mistake on RSVN.
After investigated your original bookings 2 sup twin rooms and 1 Deluxe on 6-8 FEB. you came 2 days early on 4-5 FEB and that time we had offer you both Sup and deluxe. which you decided to stay in Superior room for your 2 early arrived nights.
Anyway our staff should have explained to you clearly. kindly accept our sincere apologies and we would like to offer you a 2 night free upgrade for your next coming. look forward to your return visit soon.

Sincerely,
w.sirikul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Salil Hotel Sukhumvit Soi 11

Address: 21/4 Soi Sukhumvit 11 , Sukhumvit Road, Klongton Nua, Wattana, Bangkok 10110, Thailand
Phone Number:
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #144 of 891 Hotels in Bangkok
Price Range: $53 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Salil Hotel Sukhumvit Soi 11 4*
Number of rooms: 84
Official Description (provided by the hotel):
brand new 4 stars hotel centrally located on Sukhumvit Soi 11, only steps away to Nana BTS Sky Train station. The Suvarnabhumi international airport is only 40 minutes.• Tour desk• Limousine service• Room service 11am – 11pm• Restaurant - MARCO Eat & Drink Store: Open daily from 6.30 Hrs. – 24:00 Hrs. ... more   less 
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