My husband and I stayed for 3 nights at the Royal Benja last week as a stop off on our way home from a holiday in New Zealand. We had been very happy with the hotel although we found the area a bit dodgy but handy for the Skyrail. However our stay was marred with an experience we had on Tuesday 11th March as we were leaving. We had a note in our room the previous day from the local tour company to say that a taxi would pick us up at 5.40pm on Tuesday evening to take us to the airport for our return journey to the UK. We had been waiting in the foyer since about 5pm and when no taxi had arrived by 5.50pm I asked the young man on the reception desk if he would mind phoning the number on the note for me to check that the taxi was coming. He said there were pay phones in the hotel but when I explained that we had used all our Bahts he just shrugged his shoulders and told me to go and "sit down madam" as it would probably arrive and that he would not phone. His attitude was not what I would have expected from someone in the hospitality profession especially to an older person in a foreign country. As it happened our taxi did not arrive and had it not been for the help of the doorman of the hotel, who could see that we were becoming very anxious, and his help in phoning and arranging help for us I dont know what we would have done. As it was we arrived at the airport with very little time to spare but at least we caught our plane which we would not have done if I had "just sat down" as ordered by the male on reception whose name was something like Sunya or Sinya.
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- Also Known As:
- Royal Benja Bangkok
- Hotel Royal Benja