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“Superb Hotel” 5 of 5 stars
Review of Emporium Suites by Chatrium

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Emporium Suites by Chatrium
Ranked #567 of 834 Hotels in Bangkok
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 48 helpful votes
“Superb Hotel”
5 of 5 stars Reviewed November 12, 2012

While the lobby is under renovation we were worried to end up at a noisy hotel for our weekend trip to Bangkok. However we found out after check-in that all rooms are above the 25th floor and we enjoyed a beautiful large room overlooking benjasiri park and Bangkok,most important quiet. Overall we fairly enjoyed our stay. The hotel is connected to the upscale Emporium shopping mall and directly connected to the BTS sky train which makes it very easy to travel around in Bangkok. One point that could be improved is the breakfast selection,which is rather average compare to other hotels we stayed.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
48 Thank MuninW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 14, 2012
Dear Madame,

Thank you for your kind words.

Pls. noted that we always have listen ears for our guests and we will definitely work on area that you mentioned.

Pls. visit us again if you plan to visit Bangkok.
Yours sincerely,
Saminee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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English first
Hong Kong, China
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed November 10, 2012

Location and Neighborhood - conveniently located and attached to the Emporium mall and Phrom phong station. ( mall passage ways to hotel and to BTS skytrain is open 10am-10pm). Lots of food choices in mall - Greyhound cafe, TWG tea, and restaurants, supermarket, and food court on 5th floor and cinema. (Try watching movie in Bangkok cinema - cheap and great comfortable seats) Urban retreat spa is across the street (use BTS walkways to access) and great massage and good price (must book in advance). Naraya store and Centrepoint Massage, Asia Herb Association are along soi 24 - just 2-5 min walk. There is also a Peking duck restaurant beside Naraya.

Checkin - quick and efficient. They serve you a pineapple welcome drink but sometimes they forget. Lobby is under renovation but because the rooms only start from 26th floor you won't hear any noise.

Wifi- Complimentary but you need to ask reception for wifi passwords/username for each device - have to login each time.

Rooms - nicely furnished, comfortable beds. Pillows a bit too big. Stayed in an odd shaped studio room at end of hallway. Also stayed in 1 bedroom suite which was huge. Sony LCD TV in both bedroom and living room. 1 bedroom suite had full kitchen with stove, microwave, fridge, pots pans, plates etc and washer

Floor layout - the rooms are grouped by odd numbers and even numbers - this got confusing the first time when you try to find your room.

Breakfast - just average. Breads, fruit, juices, egg station, congee, miso soup, noodles, cereal, salad - adequate but not greatest quality or taste. Food was often not replenished.

Pool & Gym - really nice!! Big pool and great surrounding - lush, green gardens and big day beds. Since many business people stay here the pool was empty in the morning. There are some loose tiles in the pool so be careful you don't cut your feet.

Security - you need to use key card to access elevator for your floor and pool.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
17 Thank jewel838c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 14, 2012
Dear Sir/Madame,

Thank you for your informative review.

Just a note that our lobby will be completed from renovation at the end of this month already. I would be delighted if you will visit us again for your next trip.

Yours sincerely,
Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed here for 3 nights, on arrival, checking-in process was smooth, staffs were friendly and very helpful. They tried their best to accommodate our requests. We had a studio on 26th floor, but could not remember room number. The room was large, comfortable, spotlessly clean and modern. The location of the hotel was a very plus point, because of being in the middle of Bangkok and it has direct access to Emporium Shopping Mall that we could save the time for shopping and dining. Gym and pool were absolutely beautiful with modern furniture, clean and quiet. Highly recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
50 Thank Endo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 14, 2012
Dear Sir,

Thank you for compliments us and to mentioned of check in process.

I am delighted to know that you love your room on 26 floor. All suites here at Emporium Suites by Chatrium is spacious, well equipped and coming with large kitchen. Plus 360 degree city views of all rooms.

I am already expecting you to return to us soon.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed November 7, 2012

We had stayed at Emporium Suites last week, and could say about this hotel was perfect! The location was remarkable, because it's in the City right next to the BTS sky train (Phromphong station), very convenience for avoiding the traffic in Bangkok city and also next to the Emporium Shopping Mall. The room was spacious and clean, staffs were very courteous with great Thai hospitality. Food in the restaurant that located on EL floor was good. Overall, we enjoyed our stay here very much and will definitely go back!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
51 Thank Hyun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 14, 2012
Dear Sir/Madame,

It is good tolearn that you enjoy your stay and found that our location can privileged you.

Stay tune with us by being our fanpage at facebook. I promise that there will be many more to come!

Yours sincerely,
Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sentosa Island, Singapore
1 review
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 5, 2012

What a CHANGE! I used to come to the hotel in the past years! However after my last visit in 2009, I felt the hotel management just seem to let the hotel run down, rooms,pool, lobby and fitness are in bed shape,staff have been nice but worked like robots. Hence, I moved on to stay at other newer and international brands that value their place and customers. Having heard from co-workers that the new manager or management has turned the hotel around I thought to give it a try. I glad I did, wonderful new decorated rooms, even it's more a touch up of the old style but it gives a modern look. The pool is stunning, new classic black, white flooring and the furniture setup a delight to relax in. The lobby still under renovation, but one part being re-opened and mostly packed as it is a cosy place to sit now. I can just congratulate the management to final have woken up and turned this place around. Also the staff are way more friendlier but also happier and complimented the manager of the hotel for this success. Congratulations to whoever it is.

Room Tip: Beautiful pool and rooms
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
54 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 14, 2012
Dear Sir,

Thank you for share your excitement of our changes.

We believe in Changes and Forward.

I promise that we will keep you surprise with all the good changes of us.

Yours sincerely,
Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed November 2, 2012

I had spent my time here for 3 days before traveling to Vietnam. It was awesome experience in Emporium Suites with staff's pretty warn welcome and friendly. I'm definitely impressive by the scenic view of Benjasiri Park which is next to the hotel. My room is big and to decorate with modern style that look very warm and bright. There is only one restaurant in the hotel, but it doesn't matter, because you are able to find many restaurants in Emporium Shopping Mall that is right under the building and to connect with hotel. I like the pool very much because is quiet that you can relax or release the tension when you are free from business and work. If I visit Bangkok another time, I'll stay here again, that's for sure!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
60 Thank Chang R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 14, 2012
Dear Sir,

Thank you very much for your time to write about us.

I am delight to learn that you are thoroughly enjoy your stay. To hear that we have many things to offer and fulfuill your stay is a bless. From the bright room, to the stunning view of the park or the big and cozy swimming pool, they are all just to serve our value clients just like yourself.

I am looking forward for your next stay already.

Yours sincerely,
Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed October 29, 2012

We visit Bangkok on a regular basis and this was our first stay at Emporium Suites, and it wouldn't be our last. There was a seamless transfer from the airport to hotel check-in procedures and into our comfortably sized room. There was even a kitchen (microwave, stove, cutlery and plates) attached. Bottled mineral water was always replenished. The pool was huge! And located at a major shopping mall (The Emporium), this hotel is just perfect for us shoppers! Another big plus point, it's just next to the BTS skytrain which can bring you to major shopping areas like Siam Paragon, Central World, JJ Weekend Market and even to the Chao Phyra river. Travelling around Bangkok in the skytrain is a breeze as we bypass all the traffic jams. We'll definitely be back.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
19 Thank Scrappyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, November 1, 2012
Dear Sir/Madame,

Thank you for your informative reviews, you mentioned it all wonderfully.

From the mall, Skytrain Stations, renowed restaurants surrounded, yoga schools, to the big public park, we have it all.

Please visit us again soonest.

Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emporium Suites by Chatrium

Property: Emporium Suites by Chatrium
Address: 622 Sukhumvit Soi 24 | Khlongton, Khlongtoei, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#233 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Emporium Suites by Chatrium 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Emporium Suites by Chatrium presents elegant luxury living and unparalleled convenience downtown in one of Bangkok’s most prestigious areas. Situated above Emporium Shopping Complex, it offers everything from designer shopping to easy access to the business district. Each guestroom provides exceptionally spacious comfort, with floor-to-ceiling windows, separated cooking stations and the high quality furnishings. Dining at The Emporia combines delicious international cuisine with stunning city views, whilst cocktails can be sipped by poolside at the Pool Bar. Stay fit in our modern Fitness Center, with both male and femalesteam and sauna rooms before getting down to business in one of our five meeting rooms. ... more   less 
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Also Known As:
Emporium Suites By Chatrium Hotel Bangkok
Emporium Hotel Bangkok
Bangkok Emporium Hotel

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