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“Not a good hotel.”
Review of Solitaire Bangkok

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Solitaire Bangkok
Ranked #335 of 891 Hotels in Bangkok
Reviewed April 13, 2013 via mobile

The rooms are worn-out, mattress gave me back pain for three days! You can see the holes in the mattress, pillows are hard and it's the only option you have!
Breakfast was bad too! Too little choices!
Staff are not as friendly nor helpful as the other hotels.
Never going to stay there, and I am a regular visitor to Bangkok, there are many hotels with better facilities for the same value!

  • Stayed: April 2013
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1  Thank Nada4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM_Solitaire, General Manager at Solitaire Bangkok, responded to this reviewResponded April 19, 2013

Dear Nada4

Thank you for your feedback as this is important information for us to evaluate.

In regards to your comments, please be assured that we are addressing the areas that you mentioned with all department concerned and there will be an improvement.

Providing our guests with the best possible hospitality and service has always been our mission.We appreciate your feedback and your recommendation, and we look forward to welcoming you back again.

Kind regards,

Pornphan Darnathikom
Hotel Manger
hm@presidentsolitaire.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 10, 2013

I've been coming to the President Solitaire for nearly 10 years now. I even came and stayed here during the red shirt riots because when I was living here my apartment was in the epicenter of the protest area. I have highly recommended the hotel to many friends and family members over the years.

Unfortunately, the hotel seems to have gone downhill a bit. I can't really remember when or if the hotel has had a facelift in 10 years so the rooms are exactly the same as when I first booked here 10 years ago. Each year the moldy smell in the hallways has gotten worse. And the service seems to have declined year to year as well.

For instance, last year I recommended the hotel to my father. I also was going to be staying there as well and since we both have the same first and last name I already anticipated confusion despite having booked completely different reservations.

Ten years ago, they would have been on the ball and I wouldn't have worried about it. But having watched the service go downhill over the years I knew the service was on a decline.

Sure enough, they check my father into the hotel under my name (different middle name) and when my father points out that the name on his bill isn't his name but mine they reply, "No problem." As it was my father's first trip to Thailand he found it more amusing than annoying but called and warned me before I flew in.

And, of course, when I arrived it took 10 people to reconcile the fact that they had checked in my father under my reservation and now I had no reservation though having a reservation confirmation in my hand.

I'm currently staying at the hotel and I'm regretting the choice. Every day we've had some sort of problem with the internet in one form or another. Our first day we were simply told the internet didn't work on our floor. If we wanted to use the internet we had to go to the lobby.

On the second day they offered to send someone to "help" me get on the internet. My work is designing and implementing technology solutions so I was quite sure that whoever they sent up would know less about WiFi and internet networking than I do so I declined.

On the third day, I was informed that they had changed the login/password information that they had given us on the first day. And when I called down to request the updated network login information they told me they would call me back.

They did call me back, I'll give them credit for that, but I'm still perplexed as to why they couldn't have just given me the information when I called down.

The President Solitaire used to be one of the best bargains in all of Bangkok. I remember my first trip here and I was greeted with a cup of tea and a cold washcloth when I arrived.

This trip when we arrived the first words out of the receptionist was a curt demand for my passport. In fact, as I'm thinking about it, the only words spoken to me during checkin were requests/demands for passport and my credit card.

Long gone are the days when four or five people would be helping you check in and they did everything humanly possible to make you feel comfortable upon arrival. In fact, they had the same staff for many years so when you used to return to the Solitaire they actually knew who you were and welcomed you like family.

In fact, I remember one trip where I was on last minute travel I had not been able to make reservations first. They were booked at the Solitaire but the doorman used the hotel shuttle to take me to another hotel, negotiated a better rate than the hotel's advertised rate, and took my bags to the room for me at a competing hotel.

The other day as we were sitting in the lobby my wife said to me, "I know you like this place but it seems like there's better value elsewhere considering that there are at least 5 or 6 new hotels on Soi 11."

And she's right. Ten years ago when I first started staying here this was hands-down the best hotel in the neighborhood. Now Soi 11 has a new hotel opening up every time I come back to Bangkok.

I'm traveling north for the Songkran festival and had considered staying here on the way back but I just booked at the Column Hotel on Soi 16 for our return trip. And unfortunately, this will probably be my last booking at the President.

There are just too many high-end hotels in Bangkok and the President seems to be content on resting on the laurels of their previous exceptional reputation and service.

  • Stayed: April 2013, traveled as a couple
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3  Thank billrini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

We arrived at the hotel at 22.00. Quickly settled in, had to wait no longer than 15 min. Cozy lobby, not too large, but perfectly formed, almost colonial style, as well as everywhere in the hotel. It smells of incense. The rooms are lovely, very comfortable - not high-tech. Warm dark parquet everywhere, comfortable bed, the wooden desk, forged coffee table, sofa in the living room, the convenient kitchen with all necessary. Cleaning every day, linen was changed daily, as well as towels (dear russian people, who has the notorious “changing towels problem” - remember that you just need to throw them on the floor or in the bath). Staff is friendly and polite. The pool is small, but deep and clean. Small fitness room with shower, locker room and clean towels. Great breakfast, they have different menu each day of the week. Near the hotel is BTS Nana Station (seven minutes walking), free tuk-tuk from the hotel. We travelled in Hua Hin for 2 weeks and we left in the hotel our extra stuff for free. Free in-room wi-fi (quite fast), no problem with the signal. Nearby you’ll find 7 Eleven, a lot of cafes and restaurants with Asian and European food. We recommend this hotel to everyone who wants to stay in a cozy, relaxing air. We will definitely be back here this year.

  • Stayed: November 2012, traveled as a couple
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Thank Hagall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

we have stayed in almost all properties of president group in Bangkok , starting from park President , Royal president , Grand President and president soliatire . obvously this is the best ...rooms are huge and if one takes the suiete , with seperate common sitting space , kitchen ..it is amazing ...the wooden flooring is just great with big size TV screen when travelling with kids.

The hotel is situated close to place of action sukhomvit and they have a their own TUK TUK drop facility up to main road to catch metro rail etc.

Breakfast is very good ...

overall look and feel of hotel is luxurious and as in quality hotels in Thailand , service is as usual amazing

Always book direct from their website and awail great bargain deals !

Room Tip: take suiete rooms . little extra but worthwhile
See more room tips
  • Stayed: September 2012, traveled with family
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Thank JesyHitesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

Just a little off my favourite Bangkok location Sukhumvit Soi 11, which is jam-packed, loud and congested, I found this proud hotel with friendly service and reasonable online deals. The premier rooms are huge, in fact 50 sqm, with kitchenettes, four poster beds and good bathrooms. The decor needs updating everywhere and the breakfast buffet is a little sub standard, but overall a nice place to stay in Bangkok.

  • Stayed: April 2013, traveled solo
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Thank Travelpassionista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

I don't expect much but when you pride yourself on being an international brand, at least try to live up to your claims.
First, I tried to book an airport transfer via email. 5 emails and they just kept asking about my flight details which I gave in every reply. My friend got to Bangkok before us and checked with the hotel. They had no records. Anyway the hotel charges 1200 baht for one way airport transfer. You can get it at 600 baht at the airport counter.

Next, we were supposed to check in at 2pm into the penthouse 2 bedroom suite. It wasn't ready. They let us check into another room first. When asked how long they would take, they said 1 hr. At 3pm, no news from them. Called again, they said it'll take another hr. At 4pm we didnt hear from them and we still hadn't gotten our room, we told them to move our bags when they're done because we weren't gonna wait around.

Penthouse suite is big but the air conditioning was only just bearable. Ants all over. Water would leak out from the shower area and made the whole toilet floor wet.

It's at least a 10 minute brisk walk to the nearest bts station, Nana. Not as near as all the other hotels around that area. They have a free shuttle service but somehow only 1 staff can drive the tuk tuk. So it's always a long wait.

We wanted to extend our room and asked for a later check out since they checked us in late. They said rooms were fully booked. When we told them we would pay they let us have another room. The duty manager, Sasicha, told us that we can have the room till 7pm. At 6pm they started calling to ask us to check out. We explained that we were told check out was at 7. They refused to budge.

Went down to check out at 6pm and asked to speak to manager. Male manager on duty sat there with no interest in helping. He said "in the whole world, half day check out is at 6pm". Frankly I don't care because that's not what I was told. I understand if there was a miscommunication on their part but at least compensate or try to be provide service. I was so angry because he refused to offer anything to settle the issue, just gave me the bill. I asked what he had to say about our late check in, he smirked.

Bangkok is a beautiful place and I expected more from this hotel. Never have I had such a bad experience with the management. It ruined my entire trip and my impression of the compass hospitality group of hotels. Don't let lousy, sub standard rooms and service affect your stay in Bangkok.

  • Stayed: April 2013
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2  Thank Sterrrets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

I only stayed one night in the President Solitaire despite having pre-paid for two as part of a package. It was a loss I was willing to bear. The check-in clerk was so aggressive, plain nasty and up-front rude that I was actually quite worried to the point that I kept my passport and belongings with me through worry about leaving anything of value in the room. Other staff are fairly unpleasant too (but not as bad as the guy on check-in). Nobody smiles.

I was given a cramped, smelly corner room with an antique box TV displaying a dodgy picture, plumbing problems and aging facilities - nothing like the suggestion on their website.

To try and be balanced, the hotel is some way back from the main Sukhumvit road, but it is walkable in about fifteen minutes and from there you can get the sky-train to the rest of Bangkok. The hotel offers a fair breakfast and there's a nice looking pool and gym. The lifts are slow, old and tiny to the point that you don't want to get in if there's someone already inside when the door creeps open.

I would have given the President Solitaire a go, having flown in for a weekend break. And, indeed, I recall staying there in happier times ten years or so ago. But now the staff are clearly not interested in customer service at all, and Bangkok is now awash with good, clean, friendly hotels at keen prices so shop around.

I've given a lot of, usually quite good, reviews about various hotels over the years. I try to be fair but I can honestly say you'd be best off giving this one a miss. Sorry.

Room Tip: I'm sorry I can't recommend this place.
See more room tips
  • Stayed: April 2013, traveled solo
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2  Thank SingaporeBizTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Solitaire Bangkok

Address: 75 / 23 Sukhumvit Soi 11 | Sukhumvit Road, Klongtoey-Nua, Wattana, Bangkok 10110, Thailand (Formerly President Solitaire)
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#109 Spa Hotel in Bangkok
#215 Luxury Hotel in Bangkok
Price Range: $83 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Solitaire Bangkok 4*
Number of rooms: 134
Official Description (provided by the hotel):
Standing in one of the hippest streets in Bangkok is the all-suite President Solitaire Hotel, offering all conveniences and comforts of living. Large suites and penthouses to relax and feel at home, a spa with sumptuous feel-good treatments, fine food in the hotel restaurant or suite, the perpetual energy of Bangkok's Sukhumvit Soi 11 with its exciting restaurants and chic nightclubs only minutes away. Each of the 126 suites and 8 penthouses has a spacious living area, a well-equipped kitchenette, and all the amenities to make a leisure or business trip a real pleasure. The BTS Skytrain Nana station and MRT Sukhumvit station are within easy walking distance, and we also provide a free tuk-tuk shuttle to the stations and to the famed Terminal 21. Central Embassy, Siam Paragon and CentralWorld, along with the renowned Bumrungrad International Hospital, and Bangkok's famous historic sights are all within easy traveling distance of President Solitaire Hotel. ... more   less 
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Also Known As:
President Solitaire Hotel Bangkok
President Solitaire Hotel And Spa
President Solitaire Bangkok

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