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“Krungthep wing - exceptional experience!”

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Shangri-La Hotel,Bangkok
Ranked #22 of 887 Hotels in Bangkok
Certificate of Excellence
Reviewed January 3, 2011

Our family of four stayed in a deluxe suite (room 1051) for 3 nights in the Krungthep wing of this beautiful hotel. Service was outstanding. Our room included 24hr butler service, buffet breakfast, afternoon tea, happy hour, accesss to the Krungthep only pool and complimentary poolside drinks. Our room looked over the Chao praya river and we could see up and down the river. We had an outstanding experience and would highly recommend the upgrade to the Krungthep wing.

  • Stayed: January 2011
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Thank CAMoraga_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,640 - 5,646 of 8,550 reviews

Reviewed January 1, 2011

The Krungthep Wing is not cutting edge - it's lobby is far less impressive than the adjacent Shangri-La wing - but it wins in comfort, service, and quality over style. The Krungthep Wing pool is shaded in the morning - go to the main pool instead. Spa is pricey, so try the Thann Sanctuary Spa in the upscale Gaysorn shopping mall near Siam Skytrain.

  • Stayed: December 2010, traveled as a couple
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Thank Christo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2010

Me and my girlfriend stayed here in late August this year as we wanted to start our journey travelling around Thailand with a bit of class and sophistication and the Shangri-La sure helped us do just that!

The hotel is located just around the corner from a MRT station that makes getting around the city very easy and it is also not far from Patpong and its night market.

The hotel oozes class and beauty and the staff are simply superb, so helpful and welcoming. A great place for couples to stay and we both would go back in a heartbeat.

  • Stayed: August 2010, traveled as a couple
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Thank Kristoffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2010

In December 2010, I started and ended a trip throughout Southeast Asia at the Shangri-La Hotel in Bangkok. The service, amenities and facilities are exceptional at this hotel, particularly given the affordable price I paid for the room (about $150 USD, fully prepaid about 4 months in advance and non-refundable). Public spaces and rooms are beautifully appointed, with an Asian decor accented with western influences - you will feel like a million bucks staying at this hotel! I was impressed by how clean every inch of the hotel is and how wonderful it smells throughout. A few highlights: the pool deck overlooks the Chayo Praya river and bustling city life of Bangkok, making swimming a very cool experience; the breakfast buffet serves a never-ending spread of fresh delicacies and delights; the concierge's private tuk-tuk will drop you off at local lunch spots for free (try the Curry Queen); all public spaces, including the beautiful lobby lounge, overlook the Chayo Praya, and provide particularly beautiful views at night; the hotel itself is located within walking distance of the BTS Skytrain and river "boat buses" and is a short trip to many major Bangkok attractions including the Siam Paragon Mall, Jim Thomspon House, National Museum, Wat Phao, Wat Arun and the Emerald Buddha. If I return to Bangkok, I will surely stay at this hotel again!

  • Stayed: December 2010, traveled solo
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1  Thank YellowRoadWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2010

The newly renovated Horizon Club floors at the Shangri-La looks great. But I am am sad to say this is the only positive thing I have to say. They need to renovate the service and staff attitude as well. I have never had such a rude and unwelcoming check in at a hotel in 25 years of staying in hotels in Asia. On arrival at the club floor reception made to sit at reception desk on 15 minutes while staff answered telephone calls and talked to each other in very loud voices before being attended to. Every other club floor I have ever checked in, I have been invited to sit down in the lounge and have been offered a refreshment while the check in formalities are taken care of. Unfortunately not at the Shangri- La Bangkok, the rudeness of the front desk supervisor was beyond belief. The one junior person on the desk that was trying to do the right thing was continually interrupted by her. Not a great example to set to your junior staff on how to treat guests.
One hour after arriving in our rooms, our bags had not been delivered to or rooms. I queried the front desk about where our bags were. Half an hour after that the bags finally arrived. No apology from bell boy for taking 1.5 hours to get our luggage to the rooms. Shrugged when I queried him abut late arrival of luggage
Tomorrow we are moving to the Renaissance Bangkok Ratchaprasong where we stayed last week. The service there was fantastic and the staff were excellent. The Shangri-La could learn a few lessons from them in customer service excellence.

  • Stayed: December 2010, traveled with family
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1  Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2010

Super views from the windows of the River. within a comfortable and cozy. good spa and delicious cuisine. next to the subway and have special offers for settlement. large swimming pool and in the morning you can feed the fish for breakfast. cool ride down the river by boat mozhnl. fell in love with this grid hotels

  • Stayed: December 2010
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1  Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2010

My fiancé and family stayed at this hotel for Christmas in the Krunthep wing. We had an absolutely wonderful stay. The staff is very attentive, though we did miss that they let us know when they do not understand instead of just nod and smile and not bring us the right thing. The English skills could be much improved. Apart from that I have little negative comment about this place.

We were greeted with flowers upon arrival. The rooms have wonderful views over the river, and are very quiet despite a heavy highway crossing a bridge next to the hotel.
Good standards in the rooms, comfortable large beds, nice looking furniture, free soft drinks from the mini-bar, and spaceous bathroom with seperate shower, bath tub, as well as bidet.

Linens are changed daily, unless you leave a card at your bed. I would have preferred to leave a card if I wanted my linens changed, as it is easy to forget and I don't need new sheets every night!

The hotel room doors have a very annoying doorbell. Click on the ''do not disturb'' button right inside to avoid the staff ringing it at various times during the day. They ring it before cleaning the room in the morning, as well as before making the bed ready for the evening, in addition to when they check the mini bar and so forth.

Compliments to the kitchen! There is free afternoon tea including sandwiches to eat. There is also a free Happy Hour including hors d'oeuvre of various kinds - which were are very delicious. You can easily stuff yourself on everything from typical Thai chicken, to European cheeses and chocolate mousse. Absolutely recommended!

Breakfast buffet was also very good, though we missed more whole grain breads and service was a little slow if you arrived later during the breakfast hours. The staff do not always pick up if you are in a hurry...

The pool is very nice, and has a comfortable temperature. A jacuzzi is also there, but I didn't try it.

Wonderful hotel with top standard. Great service, and a comfortable quiet place to kick back in a busy city.

  • Stayed: December 2010, traveled with family
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1  Thank Kakaduen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Bangkok

Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#12 Family Hotel in Bangkok
#16 Spa Hotel in Bangkok
#21 Luxury Hotel in Bangkok
Price Range: $178 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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