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“Service is not what it used to be”

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Shangri-La Hotel,Bangkok
Ranked #19 of 863 Hotels in Bangkok
Certificate of Excellence
San Francisco, California
Level 6 Contributor
109 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Service is not what it used to be”
Reviewed June 17, 2013

Had a great dinner at Angelini's with colleagues. However, the attitude of the staff by the boat shuttle was awful, no service attitude at all. Came back to the hotel to meet friends 2 days later and sat in the lobby for an hour. No one offered service, the lamps had dust on them. Not what I expected from this hotel that used to be one of my favorites in the world.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank dljhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
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Madrid
1 review
Reviewed June 17, 2013

Simply the best hotel in Bangkok in terms of value for money.
Great Location
Great view from the room ( stayed in Balcony)
Lavish breakfast buffet
Magnificent pool
Beautiful landscapes
Gorgeous lobby
But above all... Exemplary service provided by each and every staff of the hotel with a big smile and never say no attitude !
Shangrila... I am your biggest fan :)

Room Tip: Book Balcony room overlooking the river
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  • Stayed June 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, England
Level 5 Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed June 16, 2013

We stayed here in May 2013. Wedecided to pay the extra supplement to stay in the exclusive Krungthep wing of the hotel - it's worth every penny. The complimentary services are:

Upgraded L'Occitane toiletries in the room
Free soft drinks from the minibar in the room
Balcony with river view (the main wing rooms don't have balconies)
Soft drinks all day in the lobby bar and by the pool
Exclusive use of a quieter swimming pool with a deck overlooking the river
Afternoon tea (buffet style or the full tea stand)
2 hours of cocktails with hot and cold canapés
Dedicated reception area that never gets busy
Breakfast in exclusive surroundings (much quieter than the main wing)
More staff for a totally personal and top notch service
Butler service, with fresh fruit and biscuits brought to the room each evening

In summary, this hotel is spectacular. It's well located for public transport and one of the nicest hotels we have ever stayed in. Book it - you will not regret it.

Room Tip: Rooms further away from the busy main road are quieter.
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  • Stayed May 2013, traveled as a couple
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Helpful?
3 Thank Henny52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
75 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 15, 2013

In Bangkok, the river is pretty much the center of things. All things swank and swish are by the side of the river. And this hotel sure is one of them! It's a huge 20 something story tower standing next to the river offering spectacular views of the riverfront and Bangkok city.

The check-in was a breeze. We were there as a part of a large group for a company conference. My room was on the 11th floor just above the entrance to the hotel, with the river off to the left and the vista of Bangkok (impossibly tall buildings rising straight out of impossibly congested neighborhoods) in front of me.

The room was a twin-bed room and had all the comforts (large flat-screen LCD, minibar etc.etc.) that you can expect out of a 5 star accommodation.

I was particularly thrilled that they had an Indian chef who put together an authentic Indian lunch for me. Other than that as a vegetarian I didn't really venture out to eating Thai foods out there.

The breakfast is at their restaurant which is right next to the river and the pool and is a lavish affair.

The staff was courteous and helpful, and did everything they could to ensure our stay was pleasant.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanmay_Joshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed June 14, 2013

We stayed here a week, in 2 different rooms, one in the Krungthep Wing, and one in the normal part of the hotel.
Although the Krungthep Wing had its advantages - bigger room, 24 hour butler service etc, the normal hotel part was actually quieter because it is further away from the bridge going over to the other side of the river.
Gluten free eating was actually more of a problem than we had anticipated. Thai food in Australia is mostly GF (I am coeliac) except for a handful of soy sauce based stir fries and sometimes when meat is marinated/tenderised in soy - but we found the knowledge of the chefs and restaurant staff were very touch and go in regards to what gluten was, and what I could eat. I ended up eating very few things, and when I ate something new I was scared that it would not be GF!
We ate one night next door at the Mandarin Oriental, and it couldn't have been a starker contrast - every staff member knew what I could and could not eat, the gluten free bread served to me with dinner was actually edible, and I did not have to do an ounce of explaining before I ordered or ate.
We also used the spa which had a good range of treatments and not too expensive.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AussiePen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 13, 2013

Stayed here for three nights before joining a cruise and this was organised for us as by Princess Cruises. We were not disappointed. Our room was on the 21st floor and had wonderful views down the River and overlooked the pool area. The room itself was large and spotless. Lovely selection of toiletries available and big fluffy robes and slippers. Huge comfy bed and very quiet corridor. Complimentary water was available as well as free wi-fi. Had room service one night and it was very well presented and fresh. Breakfast had an amazing choice and it was lovely sitting on the terrace looking at life on the river. All staff were very helpful and eager to make our stay as perfect as possible. Would definitely stay here again if we come back to Bangkok.

Room Tip: Definately get a River View.
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  • Stayed April 2013, traveled as a couple
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Helpful?
3 Thank aliprior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, England
Level 6 Contributor
78 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed June 12, 2013

Had a wonderful 4night stopover in Bangkok at this hotel. Glad we chose the rooms in the Krungthep wing not least for the quieter more intimate atmosphere whether through its own entrance or at the dining and lounge room or around the pool and riverside area. It was only on the last day that we walked around to the main hotel building ( the staff there in the business centre were excellent in helping us get a quote for despatching items back to the UK) and was struck by the size of the public areas.
with the Shagrila everything has been thought about and then provided and it all works. Very comfortable bed, fine quality sheets and pillow cases, tons of hot high pressure water in the bathrooms, tea and coffee etc etc. We had a very early departure time and they provided breakfeast to our room at no extra cost.
Can echo all the other positive comments about the hotel from other TAs.
Would only add that the service from all the staff you meet is of such high level that elevates a stay here as memorable. Can highly recommend.

Did appreciate the view from our high floor and on the up river end rather than next to the road bridge end. Room had a balcony which was nice to stand out on and take in the air and river view.

Room Tip: Did appreciate the view from our high floor and on the up river end rather than next to the road bri...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dezzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Bangkok

Property: Shangri-La Hotel,Bangkok
Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Bangkok
#10 Business Hotel in Bangkok
#12 Family Hotel in Bangkok
#13 Spa Hotel in Bangkok
#18 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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