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“amazing hotel, great service”

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Shangri-La Hotel,Bangkok
Ranked #20 of 867 Hotels in Bangkok
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
131 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“amazing hotel, great service”
Reviewed March 16, 2013

We stayed in the Krungthep wing to celebrate our honeymoon and my birthday and from the second that we walked in the door the staff was incredibly friendly and nice. There was breakfast, afternoon tea and evening drinks, which were great. The staff really went out of their way to be helpful. The room was fantastic. The pool area was nice as well. The hotel is conveniently located on the subway line, so it is easy to get to other parts of the city without taking a taxi (traffic can make this incredibly slow). I highly recommend this hotel.

  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank tkl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,291 reviews from our community

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Tucson, Arizona
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 16, 2013

The Shangri-La is truly a 5-star hotel under any definition. Traveling down the river to different locations is the best way to go in Bangkok - and it's easily accessible. The facility was truly elegant- from the marble to the orchids. The staff was incredibly helpful and friendly. The poolside bar had wonderful food and drinks and gracious servers. In all of our years of travel, we would rate this one of the best hotels we've ever stayed in and would highly recommend it for its beauty, location and quality of service.

Room Tip: Concierge service very helpful.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 15, 2013

My first stay at a Shangri-La property, and was not at all disappointed. The river facing location, a little off the hustle and bustle of the city life, the sky train station located very close to the hotel, makes it a very good location overall. The buffet breakfast had a very good spread, the lunch and dinner made available during the 3 day conference was also good. Staff was very courteous and helpful, check in and check out was very well managed considering the size of group that I was travelling with. The conference and breakout rooms in the hotel were fantastic. Would recommend this hotel to anyone travelling to Bangkok on business or pleasure.

Room Tip: For a great view, chose a river facing room.
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  • Stayed March 2013, traveled on business
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Helpful?
1 Thank NaikSachin23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 15, 2013

We stayed in the Krungthep wing . This hotel is all about luxury, the staff are welcoming and nothing is too much trouble. Krungthep wing riverside lounge provided all of our dining needs during our very short stay and our spacious room overlooked the river. Local fruit, fresh cookies provided in room, our bed was comfortable, and the bathroom large, with seperate bath and L'occitaine toiletries provided. Poolside, we used both pools on the property, the Krungthep WIng pool is sedate, while the larger pool serving the main hotel is where the action is. We took a tour on the river around sunset with the hotel's private boat and treated ourselfs to some spa treatments in their inhouse spa. . Take note that the Krungthep wing has it's own reception - we weren't aware and had our taxi drop us at the main reception which is a bit away from Krunghtep. It wasn't a problem, the hotel provided us and our luggage with transport over to the right area in their in house buggy. We would have loved our visit to be longer. We would definately return to the Shangri-La Bangkok

Room Tip: Request a river view.
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Bon2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nether Alderley, United Kingdom
Level 6 Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed March 15, 2013 via mobile

If its your first time in the city, we took a recommendation from some friends who work in the Bangkok and booked this hotel.
They said it was perfect for the sky train, river boats and all the attractions and sights of Bangkok.

If you get the opportunity, go for a room on the higher floors, we were on the 5th floor of the kungthrop wing, and our friends were on the 11th - I preferred their view of he river and city.

We went for the slightly more expensive Kungthrop wing, as the afternoon tea, drinks at the pool and cocktail hours appealed to us and we weren't disappointed. However there is a lot more going on in the main hotel so you need to be aware of what's going on so that you don't miss anything.

Room service is excellent, toiletries in the bathrooms replenished frequently and nice fruit bowls and treats daily.

We ate on our first night at the Thai restaurant on the watersedge great restaurant, good food and friendly staff. Well worth a visit.

Only tip for people looking to stay on the better side of the river, check if they have any big conferences on as these groups tend to monopolise the facilities,pools and restaurants.

Finally, this is a great hotel for tourists wanting a top quality hotel in the right position for transport links and all the additional benefits seasoned travellers come to expect and appreciate.

If visiting the city again, I'll have no hesitation of booking in here again.

Stayed March 2013, traveled with friends
Helpful?
2 Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Grinstead, United Kingdom
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 15, 2013

We had four nights in this hotel out of our 3 week holiday around Thailand and really enjoyed our stay. I have never had a breakfast buffet in a hotel as good as this one, it was comparable to a 5* cruise where every conceivable option is available. Breakfast is lovely on the terrace watching the mad river traffic pass and feeding the enormous amount of fish in the water. Our room was river facing and would advise you to have one, because the view the other way i don't think is inspiring. Hotel drinks are expensive - but their tom-yum mojito is wonderful! My husband is a gym fanatic and he said their gym was good. Close to the skytrain which we used. Staff were very friendly and helpful. Would definitely recommend this hotel

Stayed February 2013, traveled as a couple
Helpful?
1 Thank jane t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 15, 2013

I have stayed at the Shangri-La several times. The first time I asked for feather pillows and a few other minor things. The second visit everything I had previously asked for was already provided.

Incredible staff with beautiful smiles.

Great views over the river. Perfect location.

You either love or hate Bangkok...I love it!



The author of this review is a professional journalist and a hotelier. He is a former Travel Editor of a UK national newspaper and also owns Le Castel, a chateau hotel in Normandy, France, which specialises in all-inclusive family holidays

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank lecastel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Bangkok

Property: Shangri-La Hotel,Bangkok
Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#12 Family Hotel in Bangkok
#14 Spa Hotel in Bangkok
#19 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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