I am staying at the much recommended KrungThep Wing. I have to say it has been really too overrated.
The Lounge is very crowded during evening cocktails, with a huge entourage of Americans swarming the place as if it's a convention party nightly. Other guests are often surprised to see them mill around the food area, obstructIng the way to get food and drinks.
It is my third day at Krungthep Wing and the staff still doesn't recognize me so I get asked for my room number during breakfast, high tea and at evening cocktails. It does make me feel quite invisible.
Is the staff at the Lounge too overworked or careless not to remember their individual guests?
The only saving grace are the ladies from the Customer Service counter.
Pang and Bow have been my contact point for most things as no one else looks interested to talk to me.
I tend to think the Caucasians are more well-received at the Krungthep Wing than the rest of us.
I have stayed a few times at the Shangri La ChiangMai and the service at the small Horizon Lounge has nothing less than spectacular.
I learn from this current hotel stay, not to read too much into hotel reviews, that small may be not bad and that large and plush may not all that good if there is not heart, passion and a genuine interest in all guests, of different nationalities.
Shangri La ChiangMai may be smaller, but it sure pays more attention to all its guests.
Will I return to Krungthep Wing? Maybe not. Unless it tries to equally treat all its guests with the same level of attention and service.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more less
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- Also Known As:
- Shangri-La Hotel, Bangkok Hotel Bangkok
- Shangri La Bangkok