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“Krungthep Wing - a letdown”

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Shangri-La Hotel,Bangkok
Ranked #23 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed October 22, 2012 via mobile

I am staying at the much recommended KrungThep Wing. I have to say it has been really too overrated.

The Lounge is very crowded during evening cocktails, with a huge entourage of Americans swarming the place as if it's a convention party nightly. Other guests are often surprised to see them mill around the food area, obstructIng the way to get food and drinks.

It is my third day at Krungthep Wing and the staff still doesn't recognize me so I get asked for my room number during breakfast, high tea and at evening cocktails. It does make me feel quite invisible.

Is the staff at the Lounge too overworked or careless not to remember their individual guests?

The only saving grace are the ladies from the Customer Service counter.

Pang and Bow have been my contact point for most things as no one else looks interested to talk to me.

I tend to think the Caucasians are more well-received at the Krungthep Wing than the rest of us.

I have stayed a few times at the Shangri La ChiangMai and the service at the small Horizon Lounge has nothing less than spectacular.

I learn from this current hotel stay, not to read too much into hotel reviews, that small may be not bad and that large and plush may not all that good if there is not heart, passion and a genuine interest in all guests, of different nationalities.

Shangri La ChiangMai may be smaller, but it sure pays more attention to all its guests.

Will I return to Krungthep Wing? Maybe not. Unless it tries to equally treat all its guests with the same level of attention and service.

  • Stayed: October 2012
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6  Thank foldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,075 - 5,081 of 8,753 reviews

Reviewed October 22, 2012

The Shangri-La Hotel, Bangkok is among the best hotels in the city for many reasons, one of which is that the hotel prohibits its security guards from using whistles when directing traffic to or from the busy main street and the side street on which the property is located.
Many other, less enlightened, Bangkok hotels, by contrast, require their traffic officers to use a whistle while directing traffic, which greatly increases the noise pollution in the city, and spoils guests' stays.

A stay at the Shangri-La will, consequently, be more relaxing than a stay at most other hotels in Bangkok, and is a vote for peace and quiet. No need for earplugs here!

Stayed: October 2012, traveled solo
3  Thank LingBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

Stayed three nights in Krungtep Wing, balcony room. Strong sense of exclusivity and personal, friendly service. Great service at poolside (except on the Sunday, where the waiter seemed a bit stretched), at reception and in the breakfast/afternoon tea area. In the Krung thep wing, most things are free - coffee and soft drinks at the pool, lovely afternoon tea, great breakfast (cooked to order, not a busy buffet), evening drinks. Nice touches like fresh mango served at pool. Rooms are a bit dated, and was missing a detachable shower, but liked the L'Occitane toiletries. Housekeeping was a bit slow, and rooms were one cleaned late afternoon. The only big disappointment was the balcony. Because one of the big bridges is next door, it was crazy noisy sitting out there. No noise in the room though, but we had booked this specifically because of the riverview balconies, so a shame. Not the hotel's fault, though. Would probably try another river hotel next time due to this - but would not be unhappy returning.

  • Stayed: September 2012, traveled as a couple
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2  Thank mosquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

All the 5 star reviews are spot on.
This is 5 star treatment as you would expect!
Breakfast at Next2 is brilliant (the setting on the river edge is great too), the tea time snacks are enough as lunch and the predinner snacks and cocktails are enough as a dinner. We never seemed to stop eating! AND its all included! Its just brilliant.
I have been trying hard to thnik of something negative to say and the only thing I could come up with is that the water pressure in the shower was a bit week. Thats it!
The private pool is also a great place to rest and relax and it is so nice and quiet, unlike the main pool.
This is not a very helpful review! It was all just too good.

Room Tip: Ask for a high floor to get a great view of the river.
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  • Stayed: October 2012, traveled as a couple
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4  Thank AlMitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

My wife and I stayed in a suite (No. 1151) for 7 nights in October, 2012. We had previously stayed at The Hilton and the Peninsula but the Shangri la was a real surprise. The staff were fantastic and the amenities by staying in the Krunthep Wing made our stay more memorable. The dress code for evening cocktails was strictly enforced in a discreet manner(no shorts or flip flops). This is a good thing as a lot of Club floor lounges do not seem to wory what people wear. The range of food and presentation could not be faulted. The Wing we stayed in is 3-4 minutes from the railway and this makes it easier to travel up town. Anybody staying at this hotel should use the BMW sedans as the airport is quite a distance from town. The tarif at this hotel was the same as we paid for a 4 star hotel in Singapore.

Room Tip: Suites are located closest to the railway and road traffic but the double glazing of windows makes i...
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  • Stayed: October 2012, traveled as a couple
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2  Thank DonandHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

Our hotel room overlooking the Chao Phraya was spacious and comfortable and we enjoyed watching the boat traffic on the river. The breakfast buffet is excellent and has a huge number of offerings. The only complaint I had during our four day stay was the spotty wifi service.

  • Stayed: October 2012, traveled as a couple
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1  Thank jojoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

This is my favourite hotel in Bagkok. Excellent service with a smile, very comfortable rooms, amazing lobby with a bar and outstanding restaurants. My favourite on is located at the -1 level, just next to a swimming pool. You can find around 8 thematic food stations (Thai, Indian, Mongolian etc), plus a special one where you can order your food and see how it is prepared. Also this is not more than 5 minutes to walk from the hotel to State Tower with unforgettable rooftop bar ! So I'm sure than next time when I'll come to Bangkok I'll go again to Shangri-La !!!

  • Stayed: September 2012, traveled on business
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1  Thank XXXPol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel,Bangkok

Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Bangkok
#10 Business Hotel in Bangkok
#12 Family Hotel in Bangkok
#18 Spa Hotel in Bangkok
#22 Luxury Hotel in Bangkok
Price Range: $195 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Number of rooms: 802
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
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Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

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