Dear Dmanair,

Thank you for spending your valuable time to write a review for us on TripAdvisor.

There are only two ways to get a new customer; one is to solicit a new customer any way you can. Another is to take good care of your present customers, so they do not become someone else's new customers.

Looking forward to welcoming you back soon.

Best regards,
Thitichai I.

Hotel Manager - Royal President Hotel
hm@royalpresident.com

Dear JustJack112,

Thank you very much for writing a review for us on TripAdvisor.

I trust you and our future guests will agree with me that people move in and out all the times
to pursue their new challenges in work life and especially for their career growth.

We recently recruited many new and friendly staff with their great service minds to take a good care of our hotel guests here.

JustJack112, I fully understand that you expect to see the same faces to greet you or take a good care of you as you were well taken care of before in the past here. Our new staff is willing to do the same things if you just give them a chance.

For your information, the refreshing drink with cold towel is still being served to our arrival guests.

I accept as true that there are still some rooms in which refurbishment is needed.

The refurbishment of 16 rooms at Court Wing (Tower 3) is something we will start with,
it is expected to begin in Quarter 2 this year including repainting, wooden work, lighting and purchasing new electrical appliances.

After receiving your comments on in-room electrical controls and a clog in the main drainpipe beneath the shower cubicle, our Engineering team inspected the room without delay and already fixed both issues.

As for the bed, they are medium-firm mattress, or a firm mattress with a softer pillow top, which will give your spine that "just-right" balance of support and cushioning. Anyway, we do understand that some guests may like soft bed more.

Most important thing is we put every efforts to keep our hotel rooms cleaned and
well-maintained for our guests.

The fact is "Japanese" nationality represented 51.90% of our hotel guests here followed by India (7.62%), Philippine (4.46%), Thailand (6.17%), UK (6.49%), USA (5.84%), Korea (4.39%), Australia (4.80%), UAE (5.81%) and China (2.51%).

JustJack112, our head chef design our daily breakfast menu options to cater dietary needs of most guests from various countries, not for one nationality in particular.

Many of our guests think lower floor rooms are bright enough for them, instead they can comfortably sleep at night after spending a long day outside. The rooms actually come with cozy ambiance, so with curtains opened, light fixtures and lamps turned on, they are actually good rooms to live in.

Anyway, people with different perspective will have different expectations.

Thank you and best regards,
Thitichai I.

Hotel Manager - Royal President Hotel

Dear Sonja S,

Thank you very much for writing a review for us on TripAdvisor.

Your feedback is valuable and will be used for our continuous improvement.

After receiving your comments, we, without delay, fixed the loose wardrobe doors and a shower door, replaced light bulbs and a shower head, while toilet can now flush properly. A spring cleaning has also been carried out.

Front desk staff here is usually well known to our guests for their service mind and friendliness including the doormen so I would appreciate if you could share with me more so that we can improve our service if need be and/or conduct necessary training for our staff.

Yes, the hotel is located in a very close proximity to BTS, you can either take a walk or use our 3-wheel shuttle service. There are plenty of restaurants along Sukhumvit Road i.e. fine dining, fast food, local and so forth.

For our "Royal Brasserie", we are now in the process of creating many more new menu items to have a variety for our hotel guests in which we expect to complete the task within this month. Besides, we have brought back our 24-hour room service operations since 8 Mar 2013, the guests can now order their food and drinks around the clock.

The kitchenette is actually meant to accommodate our long stay bookings (monthly / yearly), however our short stay guests can simply call "Housekeeping" to ask for a sharp knife, dishcloths and so forth on request in case they wish to do some cooking in rooms.

On behalf of the management, I do apologize for not being able to fulfill your expectation during your most recent stay with us but I do sincerely hope that you will give us another chance to service you.

Looking forward to welcoming you back again and soon.

Thank you and best regards,
Thitichai I.

Hotel Manager - Royal President Hotel